"I was able to find the factory part that I needed at a good price, hopefully the correct part shows up. "
"Loved it ,easy to order parts."
"you sent the correct heat exchanger
WITH THE WRONG GASKETS
and you have yet to follow up "
“Thank you for your feedback. We apologize for the delay as our customer service team is coordinating with the vendor to confirm the exact gaskets shipped. To expedite the process, we sent you a return label. Please reach out at support@controlscentral.com if you need any further assistance .”
"this web site very easy to use. "
“Thanks for the feedback! We're glad you find our website easy to use. We aim to keep it simple and efficient for our customers. We appreciate your business! ”
"Parts were available, priced well and arrived sooner than expected. However, one of the 3 units I ordered was not inside original packaging when it arrived and did not work. The second one I installed was inside the original packaging and did work properly. "
“We apologize for the inconvenience you experienced with the unit that arrived without its original packaging and didn't work. Please reach out to us at support@controlscentral.com or call 877.492.2236 Mon-Fri 9 A.M. - 6 P.M. CST, and we'll be happy to arrange a refund or replacement for you. ”
"I called to get help information on why the motor I just Purchased right out the box won’t work and no one would answer the phone or call me back 500. 00 plus dollars down the drain right now . Hey guys I’m back to clear up my review I live in a different time zone and was calling them after work hours but I was able to talk to a young lady today name Jessica that was very helpful so for anyone else that is not in the same time zone don’t worry the company is about their word very helpful "
“Thank you for taking the time to update your review. It's great to hear that Jessica was able to assist you effectively. We appreciate your clarification and understanding, and we're committed to providing helpful service to all our customers. Thank you for your support!”
"Website listed they had inventory but did not. Had to cancel the order. "
“Thank you for sharing your experience. We understand the frustration of encountering backordered items. We want to assure you that we have several checkpoints in place before finalizing orders to indicate any such issues. Your feedback is important, and we will use it to further improve our processes. Rest assured; we have investigated your order to ensure everything is addressed appropriately. If you have any further concerns, please feel free to reach out to us at support@controlscentral.com ”
"Found Mitsubishi Electric M21EC0397 MN CONVERTER CABLE SET that was 8 weeks out at my local dealer. Shipping was free and promptly received a receipt emailed to reconcile my cooperate card."
“Thank you for sharing your positive experience! Here at Controls Central, we do our best to provide the easiest and affordable HVAC/R part solutions to our customers. We thank you for your business and hope to serve you again in the near future!”
"valve did not work, Controls Central would not give us a refund of any kind"
“We regret any inconvenience caused and apologize for the issue you encountered with the product. Our team has made attempts to reach out to help with this issue . However, in line with industry standards for safety and quality control, we're unable to accept returns for products that have been installed. We're committed to supporting you further and encourage you to reach out for assistance with any remaining concerns at support@controlscentral.com.
”
" Sales representive was very experience and cooperative. Service was excelent"
“Thank you for your glowing review! We're thrilled to hear that our sales representative provided you with such a positive experience. Delivering excellent service is always our top priority here at Controls Central.”
"Found the part but shipping is a little expensive."
“Thank you for your feedback! We understand concerns about freight costs and want to assure you that we continually strive to offer competitive shipping rates. If you have any further feedback or questions, please don't hesitate to let us know at "support@controlscentral.com." We appreciate your business!
”
"Easy site use, fast parts finder"
“Thank you for the positive feedback! We're glad you found our site easy to use and our parts fast. We aim to make your experience seamless here at Controls Central. ”
"Great pricing, and easy checkout"
“Thank you for your review! Here at Controls Central, we strive to bring you the best prices with ease. We greatly appreciate your business and hope to serve you again!”
"Daniela went above and beyond to help me verify the product & got back to me same day. Thanks so much "
“Thank you for your kind words! We're delighted to hear that Daniela provided exceptional service and went the extra mile to assist you promptly. We appreciate your feedback and thank you for choosing Controls Central!”
"Price was good. Shipping cost too high. Easiness of ordering process online was below average - this should be definitely improved. I had hard time finding check out button."
“Thank you for your feedback! We sincerely apologize for any inconvenience you faced. We'll address the issue and forward it to our IT department for improvement. Additionally, we're committed to ensuring competitive shipping prices for our customers. Your input helps us better serve you! ”
"just shopping im sure ill be back"
“Thank you for the 5-star review! We're glad you had a great experience. Looking forward to serving your HVAC/R parts needs , here at Controls Central soon!”
A rep from Controls Central, supportcontrolscentral, has responded:
“We're thrilled to hear that ! Looking forward to assisting you again whenever you need us here at Controls Central. Thank you for your business! ”