"I was able to find the factory part that I needed at a good price, hopefully the correct part shows up. "
"first time using. good experience"
"Sent them back a part and had to pay for shipping. Never got my money back for the part."
“We apologize for the inconvenience you experienced ! We've processed your refund for the returned part. Again, we apologize for the initial oversight and hope to serve you better in the future -Thank you for your feedback !”
"excellent and good service, thanks."
“Thank you for your kind words! We appreciate your feedback and are glad you had an excellent experience with our service. We hope to serve you again !”
"Had what I was looking for and will return when searching for more. I hope they continue to stock my harder to find pneumatic parts."
“Thank you for your positive review! We're delighted to hear that you found what you were looking for and had an easy shopping experience. Rest assured, we'll do our best to keep stocking the harder-to-find pneumatic parts you need here at Controls Central . We look forward to serving you again in the future !”
"Found what we needed and able to get overnighted at an affordable rate! "
"Ordering was easy delivery on time"
“We're delighted to hear that you received what you wanted promptly and found our ordering process easy. Thank you for choosing Controls Central !”
"The correct part was delivered. Not happy with the shipping and handling charges, they were almost as expensive as the part. Good directions on how to install part. Had to go purchase an "O" ring, would have been nice if that were also provided."
“Thank you for your feedback! We're glad you received the correct part and found our installation instructions helpful. We apologize for any inconvenience caused by the shipping charges and will review our pricing. Your suggestion to include the "O" ring is noted, and we'll work on improving our offerings. At Controls Central, your satisfaction is important to us ! We appreciate your business and hope to serve you again in the future ! ”
"They had a part I couldn't wait on so I paid a good bit more but supposedly have the part next week."
“Thank you so much for taking the time to leave us a review! We understand that sometimes finding a specific part can be a challenge, and we're thrilled that we could provide the solution you needed. We hope to serve you again in the near future. ”
"Kept saying the billing address was different than what my provider had. Even though I've used it on multiple other websites without any issue "
“We appreciate your feedback, as it guides us in making improvements. We apologize for the inconvenience you've encountered regarding your billing address ! Safeguarding our customers from fraud is a top priority, which is why we need to confirm that the billing address aligns with the information registered with the cardholder's bank. Feel free to reach out to us, and our dedicated customer service team will be more than happy to help process your payment over the phone. ”
"Found what I need very quickley."
“Thank you for taking the time to share your experience with us! We're delighted that you found what you needed swiftly through our website. Thank you for choosing Controls Central for your HVAC/R needs. We hope to serve you again in the near future ! ”
"Has products that cant be found anywhere."
“Thank you for the positive feedback ! We're thrilled to hear that you're enjoying our hard-to-find selection of products. At Controls Central, your satisfaction is our priority ! We look forward to serving you again in the near future. ”
"I am a guy that simply likes / enjoys working on and repairing my own equipment, it's nice to know there's a company out there that supports guys like me, Thanks! "
“Thank you for your kind words ! We're thrilled to be of support to repair enthusiasts like you. At Controls Central, your satisfaction is our priority. Looking forward to serving you in the near future. In the meantime, happy repairing!”
"I received the product I ordered on time as promised. "
“Thank you for your review James ! We're thrilled to hear that you received your order promptly and enjoyed our great service. We look forward to serving you again in the near future !”
"you go on line to get stuff in a fairly reasonable time. this company says its going to take up to 3 to 4 months to get. Not impressed ."
“We apologize for the extended wait time you've experienced. Unfortunately, there are still companies who are dealing with component shortages and our lead times provided are those from the manufacturer. Since Covid, we have seen these delays more often. We apologize for the inconvenience and hope the supply issue in the HVAC industry improves this upcoming year. We greatly appreciate your feedback. If you have any concerns, please reach out to our customer support team at support@controlscentral.com. ”
"Online was easy. Customer service was great."
“Thank you for the five-star review! We're glad you found our online process easy, and we appreciate your positive feedback on our excellent customer service. Looking forward to serving you again soon!”
A rep from Controls Central, supportcontrolscentral, has responded:
“We're thrilled to hear you had a fast and good first experience with us! Thank you for choosing our service. We appreciate your business and are looking forward to helping you with all your HVAC/R parts needs ! ”