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Verified
5/5

2004-01-05

"Great Online Seller!!! Good selection and prices. Fast delivery too! I'll definately buy from them again!"

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Is easy to do business with
Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
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Verified
5/5

2003-12-09

"Great people to do business with. Cutting edge technology."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-08

"CoolerGuys has the best customer service I have ever seen. After a small mistake with my order, they more than went out of their way to try and fix the problem. Customer service inquiries are answered on the same business day!"

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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-11-13

"First time with Coolerguys (although I have known of them for quite awhile)and my purchase was a VERY pleasant and perfect transaction !

Gotta say the have some of the lowest prices on the famous Sankyo Denki fans .

Great work Coolerguys . Thx ;o)
"

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Overall quality of the company
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-07

"coolerguys.com rocks!!!!! I live in Ecuador, and made an order 7 days ago. Today I recieved the package in good conditions...im very satisfied!!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-11-04

"Quick shipping and excellent response to email to customer service made this a "must refer" site to my friends!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-10-27

"I have always been very satified coolerguys.com. Their products are always spot on, and the products arrive on time or before. I always check back to find sales, they're a great company."

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Verified
5/5

2003-10-13

"Great Service from these people. I bought a nice Dual 12" Cold Cathode kit from them and was very pleased with the service."

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Overall product shipping and delivery process

Verified
4/5

2003-10-06

"Pretty satisfied. They were very fast with emails. I once got a response within 45 seconds of asking my question.

Only downsides were shipping cost and time. They charged $8 for ground shipping and it took FedEx 8 days to get here. But I was willing to pay that extra because I didn't want to order from SVC.com since they are crooks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-14

"I found these guys a while back and always found myself going back and checking out their prices. I ordered a bunch of round cables and they are the best that I've found! I usually buy Antec cables but these were way better at a fraction of the price! CoolerGuys are DEFINITELY on my A-list of online sites to buy from. THANKS COOLERGUYS!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-08-01

"Great Company. Great Products. Great Service. Poor choice of shipping company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-24

"Perfect, Ordered on thursday, and 3 working days later it's here before I'm awake. The small box is a bit beat it but thats ups for you, cooler guys had enough packing so nothing would get hurt.
Sent 3 day and extra 10 dollars to ship a total of 31pounds for about 23 dollars, buy more pay less for shipping. These guys are perfect!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-06-19

"Cooler Guys shipping charges are very high, $10 for a heat sink and fan. Then they use the slowest method of transportation UPS ground. It's taking them more than a week to get my order to me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
N/A
Speed of web site
N/A
Web site being easy to use
N/A

5/5

2003-06-17

"Best. Seller. Evar.

I ordered two heatsinks and some thermal compound from the CoolerGuys at the beginning of January, received the order a few days later. The problem: I ordered the Socket A version of this particular heatsink, yet I received the Socket 478/Pentium IV version. I sent them an email that night explaining my predicament. I received a reply the next day that said that the problem would be taken care of immediately. I received my two replacements via UPS second-day air-and they never asked for the originals to be returned!

Great prices.
Quick shipping.
Excellent customer service.

You can't go wrong with these guys.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process

5/5

2003-06-02

"Thanks for a smooth and swift transaction. As usual my order was quickly followed up via email, shipped within 24hrs and arrived safely. Thanks again!"

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Is consumer focused
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Overall product shipping and delivery process