"excellent purchase. love the item!! had never seen one prior to finding Cost Captain. fast shipment. will definitely be a repeat customer!"

"Web Site Details: Fail. The web site showed one part number on the page. The item in my order was different.

Order Execution - Details: Mostly pass with some fail. My parts orders were include. However, the CostCaptain.com Premier membership line item was not listed.

Order Execution - Delivery: Fail. After three weeks I am still waiting for part of my order.

Order Execution - Packaging: Sorta Pass. Would have appreciated the boxed items sent in a box instead of a plastic bag. The bag shipping method caused the manufacturer's box to be crushed. But luckily the item was still usable.

Order Execution - Item quality: Pass. The items delivered were new and in working condition.

Customer Service: Mostly Pass. Except for weekends, Follow up to customer inquires usually occurred in about 24 hours. Most of the time the CostCaptain.com representative read and understood the service request. However there was at least once where the rep blew through the email and responded incorrectly. Follow ups were back on target with the original request.

Overall I rate Pass CostCaptain.com as an okay business and would consider them in the future. But I would definitely write/call to the sales support people first before placing the order based on my experience with the web page item detail issue.
"

"the order arrive on time & as promised. Good price good service. "

"I ordered a video game from this site because a good friend of mine referred Cost Captain to me and after paying extra for the expedited shipping, I received an email saying the item I ordered is not in stock. That email made me angry because before I placed my order, the item clearly said in-stock on the page. I'll give until tomorrow to see whether my item is shipped or not before I cancel my order and never return to this site. It's a shame because Cost Captain is the only site I've seen with the best prices."

"Fair.

I ordered expedited shipping on a Lenovo Slip-On case at a good price. The shipping was extra and was purchased on the expectation that the package would be delivered quickly. After 3 days the ordered product was still "pending". On Thursday, February 21, I contacted the support desk and inquired. The support person was very helpful and my item was shipped that day. I requested a refund on the expedited shipping cost and it was refunded.

I am not sure I would order from CostCaptain again because of the delay in shipping but the customer response was excellent and I might consider trying again."

"Very good job game came on great condition"

"I bought a Canvio Toshiba external Hard drive, it was one of the model numbers recommended for use with the Wii U. Not only does it work great but the Cost Captain price was almost 50% of all other retailers. Extremely happy with this purchase and will certainly look through their inventory first next time I am shopping for a similar item."

"slow shipping, said it was on it's way to the shipper for several days, stupid site."

"Did not want to return order, 3 day return policy, really??"

"Ordered a set of RAM to upgrade my Macbook Pro and CostCaptain was very simple to order. When the package came, they took the time to protect the product. I'm happy about the purchase."

"Very easy to order. Recieved my order lightning fast with no problems"

"A little slow at processing orders, once shipped, received in record time. Price was right. Item was just as expected. Will definately order from CostCaptain again."

"Efficient, worry-free... what more would you ask for in online service."

"Excellent product at an excellent price. CostCaptain even beat Newegg on the brand new product I got. My only complaint is the new item I got (Genius Gila mouse, announced at CES 2013) had a seal on the package broken and a smudge on the mouse...probably an employee checking out some new tech...which was barely noticeable...nothing to prevent me from giving a 5 star, because I would probably do the same!"

"VERY UPSET WITH THIS WEBSITE SELLER. PLACED AN ORDER FOR CARTRIDGE ON FEB 15TH 2013 AND TODAY IS ALREADY FEB 26TH AND STILL NO CARTRIDGE. SHIPPING SAYS 3-5 BUSINESS DAYS, IT HAS BEEN 11 DAYS NOW!!! FROM GA TO VA IT USUALLY TAKES 2-3 DAYS ONLY. WENT ON THEIR WEBSITE TO CHECK ORDER STATUS AND IT SAYS FOR A WEEK THE SAME THING: "EN ROUTE TO CARRIER". I WANDER HOW LONG DOES IT TAKE TO DROP A PACKAGE A WEEK? A MONTH? CALLED THEM YESTERDAY HALF A DAY, CALLED THEM TODAY TOO BUT NOTHING BACK BUT SOME MUSIC AND 10 MINUTES LATER IT SAYS HOW HARD THEY WORK TO HELP OTHER CUSTOMERS SO I COULD LEAVE MY MESSAGE. WELL I HAD NO CHOICE LEFT A MESSAGE AND ALSO SENT EMAIL TELLING THAT IF I DONT HEAR FROM THEM BY TODAY I WILL DISPUTE THEIR CHARGE. AND FINALLY GOT AN AUTOMATED EMAIL RESPONCE BACK- WE WILL REVIEW YOUR MESSAGE IN 1 DAY. WHAT A HORRIBLE EXPERIENCE FOR ME!!! WOULD NEVER BUY AGAIN FROM THEM AND WOULD NOT RECOMMEND COSTCAPTAIN TO ANYONE ELSE EVEN THOUGH THEY MIGHT HAVE SOME LOVE PRICES."