"I had placed an order on March 5th for a video game as a birthday gift for my nephew. The next day, I received an email stating that there will be a delay in shipping and I can choose to cancel my order if I could not wait, so I did. I cancelled my order on March 6th, it is now March 22nd. I still have not received my refund. Do not trust this website!"

"Do NOT order from this merchant.
I placed my order on 3/13/2013, the fund was drawn immediately from my credit card but the merchandise was never shipped. On March 20, I sent them an email to ask about the shipment, they replied they would respond in the next 24 hours but they did not. On 3/22/2013, I called to cancel the order. They just accepted my request without even asking for the reason (it appears they knew well this would happen because they were selling goods that they did not have)!
Now I am waiting for the refund and see if they will refund me promptly"

"The Snowjoe snow blower may only be about 40 pounds but it works like a champ on some pretty hard snow as long as you take it in small bites. The delivery was pretty fast and I am pleased with this unit for the great price I paid for it. Having this blower sure beats the tar out of having to use my shovel to clear the snow. This unit is also a whole lot quieter than any gas powered unit. I figure if I can get three or more winter seasons out this blower than I am going to be very pleased with my purchase. But for now I would most certainly recommend this blower to anyone who needs a small electric snow blower to remove some fairly heavy snow from their sidewalks and short driveways."

"I pre-ordered two 3DS games through CostCaptain's website. The first arrived quickly with no problem. The second game didn't come so quickly. I had waited two weeks and nothing had shown up in my mail box. I sent an e-mail to CostCaptain and quickly received a response that they would look into it, and two days later I had the game in hand.

So maybe they need a kick in the pants at times, but due to the pricing and quickness of responding to my problem, I don't think I will have any trouble giving them my business again.

"

"I got three request to review my order before i got my order. Very Annoying. The screen protector I bought sucked. And of course i cannot return an open item, even if it does suck."

"I ordered a Bamboo Splash Tablet with standard 3-5 day shipping, however even after four business days it was still "En Route to Carrier". I had to contact customer support, which took a couple more days to make sure the product was being shipped- it had not been, but CostCaptain was able to get it expedited shipped and I eventually received it in perfect condition."

"very pleased with my purchase and the service I received from Cost Captain. Will infidelity use them again."

"- I am updating this review to say I will actually receive the item today, according to the last tracking information.

Thus there was a 1 day delay only."

"Excellent service! I have never ordered anything and received it so quickly. Well done."

"I went with CostCaptain because they offered the best price by far on the baseball bag I wound up purchasing. I had previously never heard of the site, so it was a shot in the dark. I couldn't be more pleased with how it all went. The communication was excellent and the shipping fast and right on schedule. And the bag is perfect. I will certainly use CostCaptain again."

"I ordered an external optical drive on the 13th. It's the 19th, and the order is still "in picking." It's obvious they don't have it, although it wasn't marked out of stock. But they charged my credit card for the item on the 14th -- for that, they're prompt, though they can't provide an ETA for the item! I cancelled the order. I don't have time to mess around with dilettante services like CostCaptain."

"great iphone case and great price"

"CostCaptain shipped my basketball really fast. The basketball was a very great, reasonable price and I'm very happy with what I got."

"Overall a good experience.

I placed my order and the next day I received an email stating the case was back ordered with no expected ship date. I emailed them per the info provided in the email asking for a refund and was promptly refunded the following day.

While I didn't get what I ordered I can say the experience was as it should be with any e-tailer. Prompt and courteous."

"STAY AWAY FROM THIS PLACE. They offer OUT OF STOCK products and will try to make you wait, but they DO CHARGE your credit card. What? Do you want to cancel an order? No problems. How about refund? Well, you would have to call back to ask for it. Cancelled order doesn't mean you get your refund. What a concept! Hope this will help potential buyers visualise buying experience."