"Unreal.
I ordered Egyptian Magic Cream. Costco sent me half full jars with big air bubbles in them. I took a pic, and called Costco Online. Sent the pics to prove the point.



Costco wants me to send the Egyptian Magic back (which they'll then dump) obviously to be sure I'm not trying to rip them off. Great, I'm high risk in the middle of a pandemic. They'll send a replacement order which will probably be from the same faulty batch (which happened once before a few years ago.) So we'll keep going thru this routine a few times till they can send me full jars.



Last time this happened, Costco simply replaced the product. I said to them, NOTE: I SAID TO THEM (someone has integrity here) thats not right for you to just send out a whole new order, let's split the cost and we did, no problems. They have the notes from that call. (The replacement batch also had air bubbles BTW but I figured it worked out in the end.)



I have no idea what has happened to Costco Online, but this has to be the hands down worst customer service I have ever experienced.



Now up to 2 1/3 hrs on the phone waiting to talk to a 'superior'. Asking a high risk person to go out in the middle of a pandemic for a product you wiil simply dump is beyond me, to PROVE the product is in fact defective, even tho it's obvious from the pics.



Spoke to the Tiffany the supervisor. She insinuated that it was my mistake, that those air bubbles in the pic were the result of the content shifting. Then she said the decision made by their rep the last time was wrong.



So.
It's EVERYONE'S fault but Costco's.



2 hrs 40 min.

What chumps.

However, the warehouse is a completely different story. They're great.
"

"I waited for 2 hours on the phone for customer service and finally hung up. I then tried Costco chat and waited 30 minutes. I got an answer to one of my questions about an order I placed and sent another question to Stephanie T. I didn’t receive a reply to my second question and waited.
The next reply to me was that she was disconnecting. I love Costco products but your customer service has gone down the toilet. I can now put you on the same level as Cablevision. I thought they were the worst, but you are right up there with them."

"Recently purchased a great system from Costco at a super price. This system makes gaming lots of fun. Easy set up out of the box. I spent a ton of time looking for a good brand and a reasonable price. The think I like the most is that it was not bloated with garbage software."

"sales person had a lot a positive feedback that aided in me finalizing my purchase of my ibuypower gaming CPU. it also was a great price for the specs on it."

"I ordered a mattress from Costco on may 2. The web site gave me a 2 to 3 week expected delivery. 11 days later my mattress was finally shipped. 2 days after that I get a call from XPO. I am given 2 different tracking numbers. The costco one doesnt work. And the Costco email tells me how to track it, but that just circles back to nothing. The XPO website wont let me schedule a delivery. I have to call. Am on hold and finally allowed to ask for a call back. 5 hours of me having my phone by my side I get a call. The lady gives me no answers, but seems like she told me that I need to wait 24 to 48 hours for another person to call me back. It's been 4 days. Today get an email from Costco that I should expect my bed in 15 business days. But still no way to track it and thier directions are not working. So possibly 3 more weeks. That's over 5 weeks from when I ordered it. But still no call from XPO to set up a delivery time, so I have no idea when I will ever get my mattress. Oh and XPO has an "F" rating with the BBB. So there's that. "

"I went to Costco in Paradise Valley, Phoenix AZ to pick up a refill on a vital prescription that I was out. I wouldn't have run out, but the CostCo pharmacy had to order it the day before.

The issue is that they require a face covering to enter the store. They had been giving out masks but I was told they no longer were doing that. SO I asked isn't there a way I can get this prescription? I told her I was out. The greeter pretty much said sorry it's policy.

So I called the pharmacy and asked what I could do. They said pretty much anything that covers your face would qualify, a sock, a t-shirt, a hanky. SO I said fine, I'll pull my tshirt up over my face while I am in the store.They said no, that won't do. So apparently HOLDING a loose t-shirt ,over your face is fine, but pulling one up over your face is not.

I understand these are unusual times, but concessions have to be made, especially when there is no hard evidence that "anything that covers your face will do" has any effect whatsoever on keeping the virus in check. CostCo seems more interested in protecting their liability than in the health of their customers and offers no solutions to get necessary medication other than "sorry". They could have offered to bring it up to me as I waited but that was not on the table

"

"I just opened the box. So far so good. I was surprised that the mouse and keyboard were not wireless."

"Very bad experience
Since I am not feeling well, I had to send my son to the Costco with my membership card. The lady at the counter, she was not letting my son to use the membership card, both my son and I have the same last name., still she made such a big deal and acting like she owns the store. And she did not scan a bunch of banana and at the exit, they stopped him as if he stole a bunch of banana worth $1.99, and he had to go back to the line. This lady was so rude and arrogant, very first time I have this very bad experience from Costco at sugarland, Texas. Always I thought their customer service is great! Such a shame. I called the store to complain about this incident and whoever on the other end, didn't even apologize for their mistake.
I am from Sugarland, Texas. I spent a lot of money in Costco every year shopping. I should stop going to this place, where they don't take care of their members.

There should be a consistency when these people let others use the membership card. I knew many people use friends/neighbors' membership cards. I sent my son with my card, not any friends or neighbors. I hope and pray no one gets this kind of customer service. I am heartbroken from how my son got treated."

"Ordered a $3,700 double oven from Costco and it came to the house dented. By the time i noticed the dent the delivery team was gone, and i didn't sign any documents accepting it with a dent. Been waiting 10 days for a replacement. Have called Costco no less than 7 times. You can't even talk to the Appliance team directly. You get a customer service person that then has to email the appliance team. A customer service supervisor told me that I was creating "work" for him, and I should've stayed with the Appliance team for my issue, when I can't even talk to the Appliance team. Ordered diswasher and refrigerator from Home Depot and delivery of both went great. Pay the extra 100$ for the item and avoid Costco for Appliances. When I try to write this review on their website it censors me and won't let it go through. This is in the Olathe, KS area. "

"In December of 2019, I went to Costco wireless to upgrade 3 of my phones and get the $300 gift card promo they were running at the time. They did not have the phones, so I paid the taxes and they ordered the phones. When the phones got to my house, 2 were the wrong ones. So, I went into Costco and they said they had to reorder them. So, I paid the taxes again and they reordered the phones. They informed me that a return label will be emailed to me and the taxes I paid in the first order will be refunded. I made sure to ask if I would still be eligible for the promotion they were offering in which they replied YES. Everyone was very nice and accommodating at this point. After a while I called again about the refund/return label and they informed me it was PROCESSED and I will get the refund and the label was emailed. That’s when the problem started when I called back and asked about the refund and the label, they kept on telling me that is was processed and I would be getting it. As of today, this has not happened yet. So, I called many times and asked for a call back from the "manager". I’ve must have left her 3-5 messages (also ask for call back from corporate, which never happened either) for a call back and today she finally called because I used VERY foul language when I left her this last message. I can admit that because this has been ongoing for almost 2 months and this manager never felt the need to call me once. In today’s conversation she inform me again that the label is at the kiosk and I needed to pick it up. I have told them many times that this is a very busy time of the year for me with work and home life and I can’t make it there. For some reason they said the email will not go through so I give them another email to send it to and asked that they call after they send the email so I can check to see if I got it......NO CALL. So today she finally called to yell at me about my language and to threaten me that she was going to use social media to bad mouth me because I was going to leave a bad review for her POOR customer service. I asked her ONE question that her either could not or would not answer. I asked, IN THIS DAY AND AGE, WAS THERE NO OTHER WAY FOR HER TO EMAIL, FAX, TEXT ETC…. ME THIS LABEL?? Her answer was, “the label is here at the kiosk waiting for you to pick it up”. She shared NO CONCERN for a person’s time NOR did she try to find another way to get me this label to HELP me save some time and not have to drive to the store. Again, I ADMIT my language was bad but this was what it took JUST TO GET A CALL BACK from this manager. How professional is that?? In over 1 month.....this is the first time this manager fell the need to call me back. I work at a car dealership and she had the audacity to question me about how I treat my customers!! Threaten me that she will leave a bad review for me pertaining to my job.
Let me give you an example of what I do at my job….new years eve a customer came into the dealership to pick up his car from service only to find out that they closed early and was not able to pick up his car. I work in the sales dept so couldn’t really help him with get his car. Again, this was NEW YEARS EVE at around 7pm! So given the circumstance, I offered the customer a ride home since he informed me that he had to take a LYFT to get to the dealership.
If this manager shared the same concern for others as I do, I’m sure this would NOT be happening right now
As of today, Feb, 2 2020, I have NOT been refunded the taxes I paid in the first order. Label is still sitting at the kiosk waiting for me to pick up and I can’t tell you if I will be getting those gift cards or not. Obviously, all these things would require a bit of customer service support to achieve which I’m not getting.
I’m sure not everyone goes through this as I did and most people have a great experience!!!!! So I guess my ONLY question is………Why is this “MANAGER” NOT willing to help resolve a customer service issue??"

"When I went to buy a phone at Costco I get a free watch and the dumb workers didn’t even know that u can use the watch to call people."

"Bought a Samsung 75" TV and had it delivered. It had a bent top screen and after verifying it was bad with Samsung, I notified COSTCO.COM. After endless wait for even a chat and on hold before phone conversations, three time I was told it would be picked up in the manner delivered. I would be notified by CAVA. Never notified. This would cost me over 90.00 to have delivered to store.
Costco.com is a joke compared to Amazon's service.
Read reviews! 69% give it one star!!! Be warned. I assumed it was grumpy old people...you will get grumpy and old waiting for service!"

"I ordered 7 items at Costco.com, with 2 day delivery. 4 days later I receive 2 of the items. I called customer service and I was promised that I would receive a call back, but that never happened. I asked that the missing order NOT be cancelled on all of the 4 phone calls I made, only to learn today that the items were cancelled. Nothing but bad service and frustration, and now I’m being told another 4 days to receive items on a 2 day ship. Hello, Amazon? It’s time for a change for me."

"I ordered 11 gift baskets for the Holidays on December 2, 2019. I asked for in home receipts ranging from December 18 to the 23rd. 1 package was a week late, even though it showed it was shipped. 3 others have shown that they were shipped, (and I have been billed for them) but they are still at the vendors. It is December 24th and I will not know until the 26 or 27 if 3 of my family members will be receiving a gift, even though it maybe late. I guess I will be looking elsewhere for gifts in the future. We are loyal Costco shoppers.....for now."

"We had everything we needed.The food was yummy. The pizza and yogurt cup was tasty.Yum!What a day!We want to go to Costco again!We love Costco!"