"Each time I have inquire on my order has been a positive experience ☺ "
"Always get orders cancelled for no reason and then never get your refund back on some of the orders "
"I love services shipping fast nice "
"Shoe size was way off. Agreed to refund shoe and shipping I has to prepay. $65 Turns out the shipping refund is gonna be store credit, not actual refund. They force you to use your refund on them. And when they refund you by coupon the coupon is for $100 or more so it's useless. You can't combine coupons. And coupons can only be used for one seller not for the total order. "
"I receive multiple packages a week and never has one gotten lost. that is until I ordered from DH gate. My package was marked as delivered but wasn’t actually. And when I tried multiple times to contact customer service about it, I got different conflicting answers from different people. And now my problem still is not solved. I feel helpless here. Will not be ordering from them again. "
"My things came /arrive on time"
"Customer service wasn't helpful at all. "
"Sell lots of crap! Zero customer support and the product reviews are all completely fake, used over and over again. Do your self a favour and STAY AWAY FROM THIS POS company "
"The customer service is shocking. They restricted my account after I tried to pay with my new bank card. The wanted the first 6 digits and last 4 digits of the card. I used my Revolut card, so I sent this in as requested. They replied 10 days later to say they would also want a copy of a second card. If it was about security I would understand but why would they require a second card? They surely could have restricted my account to the one card I had provided. It is definitely in breach of GDPR. They also sent me an email containing 12 digits of my card. I'll take it they don't purge or encrypt their data which is really reassuring."
"The website connect really bad suppliers in China. They have as expected long time of production and shipment, which also don't respect. At the time of expiring this process (which falsely they report you have received the items), if you proceed opening a dispute they claim they are issuing a refund (which will never arrive). They also have dead links, no possible contacts, except the facebook page (they send you a link with a bot and a waiting line you cannot proceed as it close after 1 minute). Overall definitely a scam. Also if you read the positive review, they are clearly a bot or written by employees of DHGate as they are totally without personality and meaning.
"
"Bought gaming pc didn't play one game. Won a dispute then they changed their mind"
"Super sketchy site with horrendous customer service.
I bought some items on the site, waited 4 months and still have not receive anything. The rep keeps try to stretch the delivery time as long as possible and won’t really process your refund.
They end the message on you when you keep pushing for anything done."
"My first time trying to buy from dhgate they told me that my card threw a charge back. Then they asked me to send them my card details to remove the restriction they put against me for the charge back. I then contact them and they ask for a letter from my bank. Then, after I did all of this and wasted two months trying to be verified these jerks tell me that their "Safety Center" tells me that I can no longer buy from them which makes no sense because I have use my card everywhere with no problems and my bank even said there was no charge or charge back. The customer service including Bob whom I spoke to are very unprofessional and treat customers like they're no one and refuse business for absolutely no purpose. I would not buy from them because they allow predatory sellers on dhgate even though they deny certain buyers. Dhgate is very unprofessional and does not care about the customer and it really shows."
"Really 0 stars for dhgate. I have purchased a lighted tree on my 23rd, 2020. Complained to dhgate and received110 days later the wrong product, wring color, product with damaged branches, scratches paint flakes, loose wires,etc. Legal contractual sale clauses were partial refund for quality defects full refund for delivery more than 45 days. Seller refuse to respect these contractual legal clauses. Elevated to dhgate dispute resolution. Useless dispute process. Not email response or confirmation of reception of evidence photos. Extended the dispute resolution 3 times. Customer service and chat more useless. Dont buy here. Buy from Amazon with guaranteed return and refund no questions asked"
"DHgate has many fraudulent shops in the marketplace that collect the money and deliver nothing.
There is no support from DHgate in this case.
I bought a high-priced device from a vivicine_dh shop and received a fake tracking number. Nothing was delivered, but the device was marked as delivered on DHgate.
As a result, DHgate forwarded the money.
There was no Support by DHgate.
Meanwhile the shop has raised enough money and has disappeared.
Be careful - do not order anything from DHgate !!
Lots of scammers !!"