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Verified
5/5

2004-02-16

"I spoke with Dan Stevens about trying to get my order rush-shipped in order to have all the parts necessary to build my H20 system over the weekend. In order for this to work, the parts HAD to ship the day after I ordered them, along with the 2-day shipping I opted for. Not only did I get the parts when I needed them, Dan replied to several e-mails I sent him almost immediately after sending them. Their customer service is first-rate, they accommodated my needs, and the MAZE-4 GPU block was lapped so well, I could have used to as a mirror to comb my hair.

If I have any future watercooling needs my first stop will be Danger Den! Thanks guys!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-12

"They are conscientious, professional, quick and offer good prices. Everything I look for in a merchant."

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Is committed to quality products and services

Verified
5/5

2004-02-10

"The first time I ordered from Danger Den the product was delivered on time. The second time, the item that I ordered was not delivered to my address. I live in California, and the product was deliviered to Florida. Wonder how that happened. I sent them an email telling them what happened, and made a phone call also. They sent another package in Fed-ex 2day delivery at their expense."

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Verified
5/5

2004-02-09

"I should have done this years ago with Danger Den. Keep on fighting!!! Danger Den and Fedex are the best in business. Good product with good delivery system is hard to miss."

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Pricing of products and services
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Is consumer focused
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N/A
Is trustworthy
Is committed to quality products and services

Verified
5/5

2004-02-04

"Excellent Delivery speed. Arrived a da earlier than expected. When the cpu water block arrived I was thouroughly impressed with the quality of it. Price was excellent as well. I would recomend Danger Den to anyone who was interested in water cooling items."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2004-02-03

"Today (almost two years after my last order) I received spam on an email address that I have only used in communication with DangerDen.

To sell (or give) their customer's email addresses to spammers isn't what I would call caring for your customer.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
N/A

Verified
5/5

2004-01-28

"Ordered sunday night was shipped monday morning very pleased with speed of service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-23

"These guys are awesome. I've been e-mailing them all the time and they ALWAYS respond with some positive feedback and a willingness to help out all the time. Not only that, they ship items very quickly and my item arrived in less than 3 days. Overall, my experience with Danger Den has been one of my best online buying experiences ever. Great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-22

"Second time buyer, and this is the second time I am very pleased with their service and product. Thanks guys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-20

"Top Notch Service AS ALWAYS. The folks at DangerDen always seem to help me, no matter how odd the situation is. Excellent Products, Excellent Support, Excellent Service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-16

"Dangerden what can I say awesome place awesome prices and awesome staff. I will definatly be ordering more from then in the future. This was my second and third order and everything went smooth as silk. THANK YOU Dangerden and Staff :)

Well up to about order 5-6 now and Dangerden still the place I go to first when I need something along the lines of extreme cooling. My other online store had better watch out if Dangerden starts carrying other products they may lose me totally :)

Again Thanks Dangerden Staff for making my latest order go as well as all my previous orders.

In the words of Arnie "I'll Be Back"
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-15

"Very Nice customer Service.There Was a slight problem With American Express Authorization,But they took care of it right away.All in all A pleasure too deal with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-01-14

"A Truley awesome company. brilliant products and support. my only gripe is with the site, its not the easiest in the world to navigate, and the order form needs some work, but other than that, i have nothing but praise for them ^_^"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-01-12

"extremely fast order turnaround and shipping, products as advertised. Highly recommended!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-10

"Premium service, and fast support department. And i love the quality level."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site