"Everything is exceptional accept for inconsistent shipping speeds."
"I have in the past obtained toner cartridges from Databazaar and recently re-ordered two toner cartridges. Upon first use the first toner jammed the paper continuously. I then opened second cartridge and that too jammed the paper. It took me 5 days and multiple calls to receive a RMA number and return shipping label. They have now had my return for a week with no apparent refund issued as of this time. I again get the "we will respond within 24 hours as to the status of the return". They are average on shipping out orders but blatantly slow in the return process thus keeping my money longer. I do not trust their product, service nor integrity and will no longer do business with them. "
"I ordered toner cartridges on 8/13/12 and was told I would receive an email when they were shipped. After a few days with no email, I called and was told their system was down, but that my order had shipped on Wednesday. I don't know how she could know my order shipped if their system was down. I then emailed support to ask if and when they would be shipped, with no response. I then emailed the next day to cancel my order, again with no response. Several days later, I got a package from them, which I refused. After a few weeks with no credit showing on my account, I called and was told that they couldn't credit my card, but would send me a check. I told them that was fine. The next day I got a call saying they could neither credit my card nor issue a check, but they would give me store credit. I asked for an explanation, but all I got was that they were having accounting problems. I take that to mean they are in trouble financially. I would not deal with this company again. Their claims (below) that all problems were solved in June are obviously false."
"I placed an order on 8/24/12 and received an email confirming the order. Today is 9/4/12 and I still have not received the order. I checked & I was charged the full amount on my credit card on 8/27/12 but when I called today I was told the same story about technical problems and orders were lost.I was advised that I will receive it in 24 to 48 hrs via UPS. It seems to me that if I didn't call it wouldn't have been shipped. This makes me wonder if there are problems and they are charging customers but not shipping until you call. I also hate dealing with people in India. They are all very nice but they just don't communicate well and they don't understand what I am talking about. Don't think I will order from them again. Wish I had read reviews prior to ordering. Plus they no longer offer free shipping!!That was a real selling feature to me."
"UPDATE FROM MY PREVIOUS POST which I inadvertently deleted when updating it with this notation: 8/23/12, 12:30 pm. I previously wrote (and then deleted in error) about how I have done business with this company for years with very good prices and shipping--no problems whatever, and that it appears the company has new management or has been sold because now you can't get ordered items shipped and customer service is now out of India. In calling this company today for the THIRD time since my order, I was advised that this company had a technical problem which resulted in lost orders which were recently recovered. I was told my order shipped out today from LA (I live in Phoenix, AZ). Now, I have to wonder how true the "technical problem" explanation is given the other (much older) posts that claim essentially the same challenges with this on-line company. How many technical issues can one company have? But I thought I would report this anyway.
Additionally, it should be noted that Databazaar used to boast FREE SHIPPING. That is no longer the case...they have a flat shipping fee of $6.95. So, what I used to consider as a good deal in prices is now a s0-so price, more in line with costs you can achieve elsewhere."
"I have purchased products in the past and received my merchandise in a timely manner. I ordered ink jet cartridges two weeks ago and still have not received all the necessary cartridges to use my printer. The customer service lady was pleasant and I shared with her I never experienced this before. She agreed but I still do not have my yellow ink. I am disappointed and will not purchase from Databazaar again."
"On July 4,2012, I ordered a single item from Databazaar. As of July 17, 2012, my order has still not been received. I have contacted them numerous times without receiving a comprehensive explanation. I have filed a dispute with PayPal in order to get help in resolving this issue.
I strongly suggest that you refrain from doing business with them."
"Ordered three toner cartridges from this company on 6/5 (Monday) and followed up the next day to see if it had been shipped yet. They said that it was being shipped today and it was coming from their warehouse in Cranberry, NJ. GREAT! I live in NJ and always get my packages the next day. I told my customers that I could take their jobs because I knew it would be here like everything else that comes from Jersey. The next day nothing. Called again, (Wednesday), women I spoke with said it was shipped. I asked for a tracking number and she said she didn't have one, but it should be there no later than tomorrow. Needless to say, I was not lied to only once... but followed up each day and each person said it shipped. The notification I received said it was shipped on the 11th and I did receive it on the 12th. If they just told the truth I wouldnt have had to explain to my customers "I mislead them." I will not do business with these people again. Pour service and delivery. As a business owner, I wouldn't do that... very disappointed!"
"Ordered an HP toner cartridge on 5/6/12 (Sunday), waiting until following Friday to check status thinking 5 business days should be plenty of time for it to have shipped already. And all website said was order status "processing". Emailed customer care 5/11/12 for status question their "processing" status after 5 days. Got response... "I confirm order xxxxxxxx placed and will ship within 24 hours via UPS from our Dallas warehouse. I apologize for the delay in shipping of package due to unforeseen circumstances which is not a normal practice of Databazaar." I waited the 24 hours and checked the status again, but it was still "processing", so on 5/16 email for status again. This time same pre-canned response again, "I confirm order xxxxxx placed and will ship within 24 hours via UPS from our Dallas warehouse. I apologize for the delay in shipping of package due to unforeseen circumstances which is not a normal practice of Databazaar" I finally did receive the product on 5/18, which is the same day they finally actually emailed me a tracking number. All the while the website never said anything other than "processing", even now on 5/19 it still shows that same status with no tracking info. This is really bad customer service!! Databazaar get with the program there are hundreds of websites to choose from that immediately post tracking information as soon as it's known, or at least integrate their business with carriers that will email your customers."
"Databazaar must have changed hands and now they are terrible!! I've been ordering the same ink cartridges for several years with free shipping, quick turnaround, good prices and great service. This time I noticed they started charging for shipping which was a bummer but I ordered anyway. After 7 days, no emails saying my order was shipped so I called and talked to a foreigner who said it would ship in 24 hours. Two days later nothing so I called again only to be told it wouldn't ship for 3 more days which was almost 2 weeks after I placed my order. That was enough for me so I cancelled my order and told the person in India I was disappointed and taking my business elsewhere. Too bad!
6/5/12 update: After cancelling my order on 5/18/12, it showed up at my door anyway a week later! I was told I'd get a full refund when they received it back. They recieved it on 5/30/12 and I'm still waiting for my credit card refund.... Never Again."
"BUYER BEWARE
I ordered 6 ink cartridges and one of them was the wrong size. I notified them and they will make an EXCEPTION , by charging me $4.00 in postage for them to replace the wrong cartridge that they sent in error, and I also will have to pay shipping for the cartridge back to them."
"I ordered 2 inkjet cartridges (1 color and 1 black) from databazaar.com, the site indicated both were in stock. A week later, they informed me 1 of the 2 was NOT in stock, shipped the 1 they did have and issued a credit for the other one, never asking what I, the customer, would prefer. An inkjet printer with 1 cartridge is like a boat anchor. I complained to them twice, once via 3 (three!) support person's e-mail addresses and once via online form submission, stating my displeasure and that I had been a loyal customer, purchasing over $825 worth of toNer & ink from them in 4 years. They ignored all my pleas and replied the case was closed. I STRONGLY SUGGEST YOU CONSIDER BUYING YOUR ITEMS ELSEWHERE AS DATABAZAAR.COM HAS NO IDEA OF WHAT GOOD CUSTOMER SERVICE IS.
UPDATE 5/8/12:
After I reviewed this merchant on 4/30, they finally contacted me and offered a full refund for the item shipped and sent me a prepaid return label. Although it took lots of prodding on my part, in all fairness it looks like they want to make a sincere effort to please me and improve their customer service. I will continue to order from them but I'm keeping a close eye on them, in other words, 'the jury is still out.'"
"Beginning of April, I placed an order for two toner cartridges which seemed basic enough. However, it took nearly two weeks to receive the first one, which turned out to be incorrect and needed to be returned. Returning the item was a headache all in itself that included a restocking fee. It's been a month now and I still have not received the second toner. I requested our money back but was ignored and told that the item was 'now being shipped'. Databazar is unorganized and a hassle to do business with. There are other companies we have since found with cheaper office supplies and significantly better customer service. DO NOT USE THIS COMPANY!"
"I placed an order for four toner cartridges for my fax machine. The cartridges were defective and made a loud grinding noise after about five days of usage. Returned the four cartridges but only received refund for one cartridge. Customer service is poor and this product is substandard."
"These folks could brush up on their honesty and customer service a bit. Website says "call toll free" Apparently they don't care that their number is NOT a toll free number. Their website has a "Live Chat" option. There is no live chat. If you click on it, you simply get a form submission page which will be answered by email. Their email responses range from irrelevant to bizarre. They do not let you know up front if an item is out of stock and/or back ordered. They take the order and acknowledge it and then you find out it is out of stock after you have waited and waited and finally call them to find out what the status is. I finally sent them an email to cancel the order since I no longer needed it, after waiting almost two weeks. They ignored the cancellation and shipped anyway. I would NEVER deal with these people again. They are slimy and their idea of business ethics is quite different than what I look for. "