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Verified
1/5

2004-01-30

"On 11/16/2003 I placed an order for a Sony product wich was showing as in-stock. The order was electronically acknowledged by email. The following day I got an email advising a backorder situation with the product and an estimated 2 week delay. Several emails to them over two months went unanswered. Several phone calls to them got all kinds of delivery date promises and excuses, but no delivery. As of last week (1/25/2004) thay were "filling October 2003 backorders". Mine is November. (Get it?). Their site indicates low stock". The current price is $399. My order was confirmed at $299. While I can't prove it at the moment, I suspect they're selling all they can get at $399 and dragging their feet on the earlier orders hoping the customers will get tired of waiting and cancel. I won't go away, and I will persue this diligently through whatever channels it takes to get Datavis to honor this purchase."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Verified
1/5

2004-01-23

"BUYER BEWARE! Datavision is a deceptive and shady New York outfit. I would examine all other places before ordering from them. They have some low prices on certain items, but I will never order from them again and I advise you to avoid them also.

Their website listed an item in stock. I called to confirm this. Based on the confirmaition, I placed my order with "guaranteed 3 day shipping". The product finally arrived 13 days later. Why? because they didn't really have them in stock, they lied just to get the business. More importantly, after 5 days, I logged in to check the online status and it said "will ship in 2-3 weeks". I emailed them at ****@****, per the instructions on my order confirmation, and asked to cancel the order (since they obviously didn't have any in stock). I made repeated attempts, but they ignored my requests and shipped it any way. When I returned the package unopened, they refused to refund the express shipping -- because that was their stated policy. This is their policy, but it obviously can't apply when they fail to live up to the terms of the purchase. They knew they were not going to refund the shipping, so the had no reason to cancel my order -- maybe I would keep the item. And if not, they wouldn't refund the shipping, so they were'nt out any money. SHADY operation. My further contacts with them to try and resolve the situation have only further confirmed that this is a shady outfit. I wouldn't even trust their reseller ratings, because they'd be just the kind of people that would artifically boost their ratings.

Run, don't walk away from DataVis.com
"

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Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-01-04

"Excellent! My girl friend bought me a last minute birthday gift (GPS for IPAQ). Datavison had the item in stock at a good price. They shipped the item so quickly that we had it the NEXT day. ie, she ordered Wednesday evening - we had it Thursday afternoon. Highly recommended!"

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Verified
5/5

2004-01-04

"I was a little leary of purchasing a $3000 plasma TV from an unknown, seemingly small online merchant, but I was pleasantly surprised. The customer service was excellent from my first phone call to the numerous follow-up phone calls from the company regarding my purchase.
"

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Verified
5/5

2004-01-04

"* Good no hassle service.
* Very quick checkout without asking you to register etc.
* Quickly shipped it to me. Earlier than I expected.
* Had a problem with my credit card. Promptly called me to get a different number and process it immediately.
* Product arrived in good shape.
"

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Verified
5/5

2004-01-04

"Bought a battery for my Fujitsu laptop. They had the lowest price I could find. Battery arrived in four days. Extrememly fast considering the holidays. It was nicely packaged and invoice was inside. I will try them again."

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Verified
5/5

2003-12-29

"Will definitely buy from again! I purchased a Sony Vaio PCV-RZ44G online from Datavis.com and within an hour, I recieved a telephone call from them verifying info for security purposes. By the end of the day, I recieved my shipping tracking number. Overall, the service was quick with friendly customer service... not like my past online experiences who try to pursuade me to buy add ons....Shipping costs are reasonable. Product price was the best I found online after extreme research through other online merchants. Highly Recommended! Happy Customer! =o)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-28

"Purchased an Ipod 10gb through my buddy who recommended Datavision. Purchased an extended warranty. Unit failed about 8 months later. Warranty service was great. Replacement shipped and received within 8 days. Replacement was defective. Called Datavsion,person handling defects was not in. Uh-oh I thought...here we go. He called back in 10 minutes. Yes....10 minutes! Gave me an RMA and was extremely helpful. Gotta love those NewYorkers. Will definitely be a repeat purchaser. Pricing is great, warranty service is top-notch, selection is fantastic. I definitely recommend the ext. warranty. No, I don't work for either company. A+ all-around."

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Is consumer focused
Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent

Verified
5/5

2003-12-21

"Bought a Canon ZR70mc Digital Camcorder. Ordered on Monday, arrived Thursday in LA(even though i only paid for the 7-10day delivery). Actually if you see my comment below, I just bought another ZR70 a few weeks ago. I am again very impressed with their efficient service. No one called me to sell me more stuff. Brand new package in good condition. Very satisfied. chris/LA(RH)"

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Verified
5/5

2003-12-14

"Put the order it Monday morning at 5:00am and a guy called at 10:00am just to make sure the info was right and ask is there any think I (he) could do I said no he says thanks. At 1:00pm got an e-mail the order was ship This all happen on Monday. Got the camcorder to day it was in a sealed box a Sony sealed box with all the warranty papers and the price was good I saved 200.00 .If you need any thing go there first I am very happy and I will no I am going to shop there again."

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Verified
5/5

2003-12-14

"Always has the best staff, nice people and great product reviews and more. I dont know how much I could recomend Datavision as the best place to shop, they are always on time. I oredered a 50 inch Big Screen, got it in 1 week time and right on time. The time it took to take it up a hill, through a door and take it out of the box was less then 15min. Thanks Datavis for your outstanding service and prices!
"

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Verified
5/5

2003-12-12

"shipped the merchandise promptly and well-packaged, all in perfect condition. I've ordered twice now and the longest delivery time was around 5 days. I did everything through their website which is extremely well done. I have no experience with returns or bad merchandize or phone service as I didn't need to use them. Prices are very competetive on all the products I've seen."

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Verified
5/5

2003-12-12

"My experience was good. I ordered a Sony DVD camcorder. Price was the lowest I could find and was honored by the merchant. Shipping rates very reasonable (used 1 day shipping, which I rarely do). Product shipped on time and was well packaged. Double boxed and the inner box had no wrinkles, crumples, dents, and was factory sealed with no visible signs of tampering (or having been returned by someone else)."

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Verified
5/5

2003-12-07

"Ordered a Canon EOS Digital Rebel (300D) w/Lens for a great price. No sales tax and shipping was free. Ordered on a Friday and received following Tuesday (FAST!). E-mail notification with tracking info was sent when the item was delivered. Only minor compliant is that no order confirmation e-mail was sent. Confirmation info was shown on a webpage once order was placed but if you did not print out the page or right down the order number there is no way to reference it and see your order status. Nonetheless, I will do business with again."

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Verified
5/5

2003-12-03

"I would buy from them again. I did my research via the Internet then ordered over the phone. I did get asked if I wanted some accessories. It was very low pressure. I actually liked one of the bundles they offered but didn't list on the web page so I bought it. The order arrived on time and in excellent condition. I wouldn't hesitate to buy from them again"

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