"I have ordered a product on the 29th of January. Shortly thereafter I received an email from DealExtreme stating that the product is not in stock. This is weird as the order WAS in stock when I placed the order. Anyhow, after receiving the mail I attempted to create a ticker to cancel the order and get my money back. I had this ticker online for 9 whole days without any response. This is ridiculous even for DX standards. Now I see that the shipment has already been shipped, but I no longer want it. I just want my money back and DX can keep it's products with its lousy customer service.

Best,
Karan"

"Amazing and very attentive. Will always shop there."

"Best price/value ratio of consumer electronics and more and more other stuff. You obviously have to check on what you buy, but most poducts are okay.

I have ordered several times to Hungary and it always arrived, you can ask for partial delivery as well when not all ordered items are on stock. Sometime very long lead time, but for this price and free delivery what do you expect!!"

"Je commande régulièrement sur ce site. Les délais de livraison sont parfois un peu long, mais avec une livraison gratuite, il ne faut pas être trop difficile. "

"I ordered 2 products from dx.com. After 7 days I got notified that some items were not available in their store even though they took the order. But they didn´t informed me which items.

I open a ticket with the folowing questions: which item is missing? How long I have to wait for the item? The itens are still presented in dx.comr page. the situation was normalized?

They never answer to my questions. When I tried to open a new conversation from their system, it told "you have an existing conversation that need to be closed"...

I tried to contact via chat and phone (numbers at China, US and Australia). None of the services is operating.


These people are cheating with the customers. Never buy from them if you care about time and money."

"Cheap things with acceptable quality anf free shipping - I like this shop!"

"Almost 3 months later and nothing so far.
I placed an order (number 131123001046254843) on November 23 2013. It's February 12 2014 and I haven't received anything yet.
Attempted contact multiple times (ticket# 131123001046254843) requesting information and finally a refund but no reply was given. No refund from paypal either.
Money lost. Lesson learned. Never again!

UPDATE - Feb/24/2014:
All packages have finally arrived. All in all, it took 3 months. Prices are good but look somewhere else for fast shipping."

"I can't believe there are so many 5 star reviews for this place. Maybe their customer service got better, but seeing the other low reviews makes me not believe it.

I put an order with them a few years ago and one of the items wouldn't work out of the box. I wrote their customer service and even submitted pictures to request a replacement. I got absolutely no response from them. I wrote another time and after no response for the second time, I decided that it wasn't worth doing business with them any more.

It's a shame because they carry a lot of interesting items, but I'm afraid of getting burned and ripped off again."

"I ordered two watches for $22 and it never arrived. I waited for more than a month, hoping it will arrive, because this isn't the first time i waited for more than a month when i ordered from dealextreme. Then i opened a ticket and no one answered for two weeks, than i closed the ticket to open a new one, because you can't open a new if you have one already, and again no one is answering! I went to pay pal but they couldn't helped me because 45 days have passed. I opened today a new ticket for the third time! I dont know what to do. I feel robbed. I payed fair and they dont have the decency to answer what went wrong! I want my money or my items reshipped!!!"

"ealExtreme (DX) are based in China. Delivery takes ages and might not ever arrive.

I ordered several items back in November 2013. They took 4 weeks to be shipped to the UK. They were then mishandled by Royal Mail and sent back to China. I contacted customer services to arrange a redelivery. It is now February and I am still without my items.

The Customer Service is rubbish. They have a very poor grasp of English, and their e-mails appear to be a direct Google Translate of Cantonese, thus make very little sense.

Don't bother ordering from DX. You probably won't get your items, and you'll not be able to communicate with them when your items don't show up."

"I have shopped with DX many times with out issue, but when there was an issue there was no help from dx support. I have waited over two months for an item I ordered. Every time I contacted DX support I was told to wait another week. After a month and a half I got sick of it and submitted a ticket requesting a refund. The ticket went ignored for a week so I started the chat service, the support staff on there said the staffer handling my ticket was on vacation and would be back in a couple days, he wouldn't process my refund. 5 days later and there has still been no reply to my ticket or refund request.
The supports staff seems to only know how to tell you to wait longer for an item. I first requested a refund when the item still had not come one month after ordering. I asked the support staff if he thought it was right that I should wait a month and a half for an item I order from them and he said yes and did not apologize for the long delay."

"Ordered (and paid!) 1,5 months ago - still waiting!

I have ordered a flashlight, 4 batteries and a charging device.
They shipped this in 3 (three!) parts. 2 arrived, one parcel is missing since 1,5 months. The Support Chat is mostly offline, eMails are not answered. 2 times I got hold of the Support Chat and was talking to the 2 most stupid persons I've ever talked with. They were unable to understand the simplest question. The essence: ask again in 7 days. 7 days later they tell you the same.

There are 3-4 different tracking pages they refer to, only one (the non public one) does work. There is still no indication on this page that my pacel left China, same status as 4 weeks ago, but they keep telling me everything is alright.
I can do nothing but wait, since there is just nobody to talk to at DX.

Worst shop EVER."

"Realized over a purchase on dealextreme and I'm pleased

of the products came from different advertised and they let me choose the product that I really needed

support was a time of vacation, but when he came back better, faster attentive

recommend it to everyone on the site, you can buy it all right when the"

"It is not the first time I buy from this store.
I received a defective item, but I contacted with support service and got a replace soon.
The quality of the replace wasn't great neither, so I guess I just picked the wrong model... anyways, happy with the kind service :)"

"Placed my order on 27 Jan 2014. On 3 Feb 2014, I was informed that the item needs re-stocking whereby I submitted a ticket to inquire how it takes, but no reply. Trying to locate the ticket was useless. On 5 Feb 2014, the status was changed to "Order is being prepared for Shipment.", but no status update has been made. The service is really bad. Nothing seems to be working. I think I am just like the rest of the reviewers herein, they simply accepted the money without any intention of delivering the goods. "