"Wath happend to dealextreme? I have 3 weeks old order but I recieved only emails about backordering items from manufactorer. No answers to my open tickets, nobody on the live chat, no help. See facebook messages from customers. There are hunderts with the same problem. I will ask paypal or my bank to return my money back. Are you thieves?
EDIT: DX sended to me part of my order. But they don't respnse to tickets on their site but Only on facebook and here on ResellerRatings. I don't understand this."
"Up to this point I have been given the most senseless delays, like check your post-office (which I do periodically) to check my shipping address, etc, etc, just to gain Time so far I have not received any help, been on their chat , no help at all, opened tickets for the orders and still they just rip off your money and they disappear. For what I can tell they stole from me $50.00."
"Until you are lucky enough to get the good stuff in good condition, there's no fear to have. The problem starts if you get wrong or defective product.
In this order, I received a wrong product plus a defective watch. After long chats, they propose me to keep the wrong product and get a low discount as a store credit. I declined this offer so I had to return the item with a tracking number so I could get a refund. I did so but the shipping cost with the item was higher than the order cost. By Paypal, it could not be fully refund. The difference was supposed to be kept as a store credit. I'm still waiting for this.... The rest, I was refund by paypal since I had opened a case at the beginning. Asked me to CLOSE the case and that they would refund after.. Only robber asks this since a total refund as I asked would have closed the case automatically.
For the watch, they send me another one also defective after a few days. Told them but never had ANY answer.
Remember, cheap price means cheap products and service.
I will only buy from them if they are the only one selling the item I want. "
"I command(order) on Dealextreme for several years and I was never disappointed. The commands(orders) are sometimes long in arrivals on France but they always arrive. The customer service is excellent .Je recommend this site to all my friends."
"Great Stuff with Great Price!
Absolluty great costumer expirience!"
"often order in this store. merchandise comes working and undamaged. if the item is not available and there is no desire to wait for him, then return the money without any problems in a few days. if there is any inquiries contact the ticket service or chat."
"I ordered 4 batteries in November 2013. Of course I did not received the products after 2 month. I contacted them through live chat and they told me to open a ticket , because they will help me in 48 hours. I waited a week and a half, no answer. I contacted them again through live chat. They always have the same answer line : We apologize for any inconvenience brought to you. Just to see how useless customer service is , just read the first part of this chat transcript :
Customer support: Welcome to DealExtreme, nice to meet you !
Customer support: YOu have opened the ticket for your issue.
Customer support: Please wait for updating.
Customer support: We will send the email for you.
Customer support: I have noticed the staff to deal with your issue and you will the answer soon.
ME: You said this thing a week and a half ago
ME: Help me now
Customer support: Thank you for your patience and precious time.
Customer support: Is there anything else I can do for you?
Customer support: I have noticed the staff to deal with your issue and you will the answer soon.
ME: I waited 2 month for my order , why do I have to wait more ? Give me someone from your staff now. Resolve my problem. I want a refund or my batteries
Customer support: We will help you from the ticket
ME: look when the ticket was open
ME: and how many people helped me since it was opened
Customer support: I have noticed the staff to deal with your issue and you will the answer soon.
ME: The same robotic answer every time. You must know you did not helped me at all.
Customer support: We apologize for any inconvenience brought to you.
And after another 2 days of chatting with useless chat customer service , they answered to my ticket. I told them that I want my batteries , because I really need them and they canceled my order , then gaved me a refund. I do not recommend this Company in any way. It is not possible for a big company like DX to offer such a lousy resolution to my ticket. I wanted the batteries, because that is why I paid for them. "
"ça fait déja plusieurs produits que je commande sur DX , c'est vrai que c'est un peut long pour recevoir les colis , mais bon le port est gratuit , les produits sont de bonne qualité et pas cher ; ce site est le paradis de l'électronicien !; on y trouve des composants de toutes sorte a des prix défiant toute concurence ...surtout par rapport a la France !....pour moi je l'est adopté et j'y rend visite tous les jours ...bravo a DX !...."
"Very happy low prices, No shipping costs and neat gadgets from many hobbylines also batteries. Multiple discounts."
"I ordered some items from dx.com. It has been more than 7 weeks and I haven't received the items. I submitted a ticket but the staffs didn't give any response. I really disappointed with the services."
"I've made several purchases at DealExtreme and I've always been satisfied. No broken items, perfect customers service. It's true that sometimes orders delay a bit, but never more than 20-25 days and having in mind that shipment is free (for Spain and as far as I know almost the whole world) I don't mind."
"Low price and fast delivery
Reservation is easy and in the site have nearly every product I'm looking for, Solution for Expensive prices that have in Israel.
"
"Minha experiência foi positiva com dx.com! Fiz mais de 10 compras, e tenho recebido os produtos conforme solicitado. O único problema é o tempo de entrega que é muito longo... Mas isso não é motivado por dx.com . O motivo da demora é a alfândega do Brasil! Muitas vezes o pacote chega oa Brasil em 13-15 dias, mas só é entrega em meu endereço em média com 60 dias."
"DealExtreme as a great selection of products, all of which are at amazing prices with free shipping! The only drawback is that sometime shipping can take a while due to the distance the products need to be shipped."
"Dealextreme i love you!
cheap , reliable , free shipping, great packaging and above all AMAZING CUSTOMER SERVICE!
'they are so friendly and always help me i have bought watches, a hat, ipod cover, rings, cards, etc they are amazingly cheap , deal extreme plz dont change u are great"