"Black friday's purchase has still not arrived.
We are almost in May. 6 months!
Their customer support workers are robots. Not real people.
These are the rats that are eating the empier from the grounds.
Is this how china wants to conquer the world? Thats a joke!"

"Very prompt and reliable service from dx.com. The refund was also credited very early, as per online standards. Overall very happy shopping with dx.com"

"This is a ripoff company. they say that they have shipped your items then they just keep telling you to wait. after a few months you just give up. i do not understand why some state attorney general cannot stop this"

"I ordered from Deal Extreme EU Direct but I have nothing but trouble with them.
They sent the order in 2 packages. One arrived (after 3 weeks... Express Shipping???), but the display I received was defective (DOA).

The second package is being held at customs because they did not include the required customs declaration form. I ordered from EU direct and that guaranties me no Duty and VAT fee (as clearly stated on their website!

* Free Express Shipping
* Free On-time tracking
* No Duty and VAT

After fling a complaint they replied that I will have to sent the Defective display back to Hong Kong. They will only refund partially.

As for the second part of my order that is being held at customs they say they will only compensate 50% of the customs fee and VAT,

I have decided that I will not sent back the customs form and then the package will then be returned to Hong Kong (if DX included the required return address, otherwise it will be destroyed by customs).

I asked them to give me a written confirmation that they will give me a full refund, if I return the defective display (DOA), but I am getting no more responses from them.

It looks like I just lost $105.37 and hours of support-desk trouble to Deal Extreme!!!

----------------------------------------------------------------
27th of April 2015:
My response to Deal Extreme:

It's too late for that now. I had to respond to customs within 8 days by letter and that window has past. The second part of my order will be shipped back to you.

I will need you to confirm that I:

1. Send back the defective display and you will cover the return shipping fee as explained by you below.
2. You will **completely refund** my order ($105,53) since I won't get the second part of my order anymore.

Or:

You will sent me a working display , VR glasses and tablet cover all in ONE Express shipment, free of VAT and Duty, after I sent proof of the returned display.

Mistake on you website or not: It's your fault/mistake. NO Duty and VAT = NO Duty and VAT!
Your customer services should learn to read what a customer is writing so you will not make such customer unfriendly mistakes.""

"As always, DX offered me a perfect service. I often make purchases from that website and never had any problem. As an example, this particular product arrived with a broken piece (first time for me; and I already ordered tens of products in the last years); I sent a message and in 24 hours they answered me and sent me a new product right away."

"i'm very glad from dealextreme, they have wonderfull customer service, thanks."

"I found this Company to be very honest and reliable. Something rare in the business world these days. They have a huge range of products at very reasonable prices. I highly recommend them "

"I like shopping on DX. Everytime i visit the Shop I find One or two gadgeds. At my last order I had the first RMA but the problem was solved within 12 hours. Perfekt !!!"

"The EDCGEAR Multifunctional 6-slot Box brings me the knife option I've always wanted and fits the original 6-slot Box. The saw insert was even better at cutting the thicker of materials. Too bad liability has held back the release of such a productive option sooner. Be aware the side-plates are not removable but this version is a worthy and durable backup."

"The order was divided into several parts, depending on the stock. Each delivery cost from $ 15 was assigned the track number. All products come in two weeks. All good quality. The only negative - long check payment, sometimes takes a week."

"Very quick response and helpful staff. Without any complications. Purchase ran completely without complications."

"DX is a great places to shop, is’ cheap and great service if the item is lost or DOA."

"Fast communication when you need it. "

"I ordered some products at 02 Feb, my oder was divided at four package, 2 of them i gave very fast, but for other i looking forward to this days. Few days ago DX give me proposal to resent this items becouse package is missing, they also give me refund for what i dont need anymore. I thenk there is very good service."

"I think the prices on DX.com are really incredibly low.

They have the same 2 problems as every other china shop:
-) delivery time of around a month
-) quality is not always perfect

But unlike most other china shops, in my experience their support is really good, and if they happen to send you crap (which happened to me 2 times out of 11 orders total yet) you simply need to upload photo proof and they refund the whole price.

The one time this happened to me with a bigger item they wanted the item returned but they also refunded the (sadly in Austria very high) postage costs."