"DX seems to have a very extensive return policy. (http://www.dx.com/Page-Conditions#return_policy)
Sadly I ordered an item and I never received it.
Upon wish from your customer service board we gave them extra and extra time to wait for the items to arrive. After more than 2,5 Months (!!!) the item still did now arrive, but we are still supposed to wait. While I gave them this extra time, our right of asking the money back through paypal expired.
This is very sad to see, that our generousity was used like this, which we did not expect from a plattform like dx.com"
"Very poor service, Its been almost a month and still now sign of the goods. Would never use again"
"It was my first order at DealExtreme. I ordered 9H tempered glass for iPhone 6 for really excellent value for a money. Unfortunately, there was some damage on the item. I was a bit scared on DOA procedure, but I was really impressed. There was user friendly interface, they required uploading only two photos and a short description. I received a kindly excuse message from DX staff shortly and they offered me either replacement item for free or crediting full order amount on my sole discretion. I decided for a replacement item and they shipped that immediately. I recommend this company as really reliable and fair. "
"I have buyed many products from DX. Everything is correct and they fast ship the items."
"I'm very happy with dx.com, everything was shipped properly. I had one defective item and they resend me a new one. Communication didn't take more than week. Thanks DX!"
"My son, he is 13, saved up his christmas and birthday money to buy a 3d printer, this eventually arrived and didn't work, no one at do was concerned to talk to me to try and rectify the problem infact pushed for it to be returned to the Portsmouth address, the day they authorised return was the day they sent an email stating the address was no longer valid, they also agreed how I sent it back and are now refusing to refund money untill package is received. So they have my sons money aNd the 3d printer, really unhappy especially as they won't speak on the phone only via live chat, but with the time difference this is taking a long time.
If I were you I would advoid this company.
in reply to your response, as i stated to your company i cannot send airmail as im in the same country, you agreed to the postage method and authroised for it to be sent, see the ticket
2015/3/19 9:12:14 (UTC) liuxm [Request]
Dear Ben,
Thanks for your reply .
it is ok .
Please return ! we will make replacement as soon as possible after you send us the pictures of shipment proof .
Thanks !
^-^
Best regards,
Natalie
2015/3/19 16:50:44 (UTC) Customer [Response]
Thank you I will send tomorrow, I look forward to receiving a full refund for both the 3d printer and postage.Regards
2015/3/18 7:45:04 (UTC) liuxm [Request]
Dear Ben,
Thanks for your reply .
The RMA is in the another email ,please check your email address .
Thanks !
^-^
Best regards,
Natalie
2015/3/18 17:28:56 (UTC) Customer [Response]
ok email now come through, cost to send second class is £20.25 , please can you confirm that it is ok to send back and how long it will take for the item to be refunded along with shipping to Portsmouth?regards"
"I've been shopping on DX since 2012 and made over 20 orders. It's just a perfect place to buy some cheap electronic accessories for PC, phone or everything else. It was only one item out of dozens that appeared to be defective, and DX just returned money for it without any questions."
"Items were lost during transit for this order (batteries). DealExtreme refunded me without any problem.
In fact I ordered many items since many years to this vendor. They are very professionnal, honest and efficient. For instance when items are lost they refund us or resend another one."
"I love the DX. Till know everything was fine, I had some claim, but was handled well."
"Yes, it was a good experience, the purchase was quick, I found what I needed, but I had problems with sending the fault of the Post Office in Brazil (delay and subsequent indicative of packet loss, but that was retrieved later).
Fortunately the Deal Extreme sent another package after explaining everything and we passed checks.
Negative point as some products, perhaps due to the origin (suppliers).
The after-sales support works fine but there is some problem in understanding (communication), sometimes explain something and understand other."
"I have buyed a lot of things here for years, and the user experience is always excelent. Even, one time a package didn't arrive and they refund the amount to my account very quickly."
"Always good to do business with them. Excellent communication and fast response. The free shipping is a plus, although most of the time I wait around three months for an order. Goldfinger101"
"This place is a scam! They send me a non functioning phone, get me to return to there address, then, after I returned it to them, they email me saying the address they made me send it too is no longer valid.
I am a drop shipper, I ended up having to spend money out of my own pocket in order to stop this customer from placing a lawsuit against me.
They still have my money and now the returned item, plus the extra I had to spend to ensure this customer had another phone.
So this website, in total, made over $300 from me for a phone that was apparently only $158.
All the positive comments here are as fake as this websites warranty terms and product quality.
Just goes to show that pretty much every website like this one are related.
There badges from "Trusted sources" are also deceit.
"
"Paid in July 2013
Never got completely! Sku: 38323 never delivered!
Their answer always is: WAIT !!!
And after a few months: IGNOR !!!"
"DX.com is truly a cheap place to buy your awesome gadgets and everything else that you need. They literally have anything and it comes with a good price, quality and service. Get your stuff shipped 4 free or a little faster for almost nothing + you can even get money back or a brand new product if it is broken.
too good but true"