"I ordered some rechargeable batteries. The order acknowledgement/shipping process is one of the slowest I've dealt with for a major online retailer. It took 5 days to ship and then DX used a method with no tracking. When the package had not arrived in 30 days, I contacted them and was asked to wait another 14 days. I waited another 30 days. I contacted them again. They are yanking me around with emails that bounce and ridiculous requests for additional information. I doubt I will ever do business with them again. In 2015 who orders consumer items with the idea of waiting months?

*Update 23 Mar 15. I did receive a refund to my PayPal account. It is unfortunate that emails and tickets went unanswered, but a post here gets a prompt response. "

"Great store, very serious and professional.
I received back the amount of an order that never arrived. They were very kind and helpful.
Thanks!"

"I like this store, all the products are good, shipping it's OK, customer attention it's very good, I recommend it."

"Very good products at a low price. When need help, the staff is very quick."

"Great products at low costs, always buy the DX."

"DX is a nice shop, but after more than 70 orders. One package never reach me. After 3 months of waiting, I opened a ticket. They made me wait more than 2 weeks of ticket blabla asking always the same thing (3 times my address and ask to wait more and more) before sending me again the package. If you have a quality problem (that will append with Chinese product) they will be nice and partial refund or pay you the shipping to send back the item. After all this years I buying from them I am really disappointed. The shipping can be very long, but I think after 3 months, we can consider that the package is lost. I was waiting very impatiently my package... Normally it takes 2-3 weeks to reach Switzerland."

"Very cheap products with free shipping cost. Lots of things you can imagine. Buy everything you need with a low low cost. The only thing you need is a little patience because the product came in two weeks, if you want to be free postage."

"Now called DX SOUL. I ordered from them because their site says they use US shipping and item would arrive in 3-7 business days. LIE! After order I get shipping info that says order is coming from China! It's already been 4 business days and item hasn't even left CHINA!!! I paid more to buy from them because of the promised ship time. I could have ordered from ebay for cheaper. These people are deceptive and liars. There are WAY better sellers out there
that do not lie and mislead their customers. Please use them and avoid the aggravation that I have had to deal with.


"
DX.com, DealExtreme - DX rep has responded

“Dear burndaddyUS,
Sorry for the inconvenience there caused.
All our items are shipped from China,including US DIRECT items.
3-7 working days for delivery is calculated after shipment.
US Direct ensures that all the products can be supplied within 48 hours.
You placed this order on 3/14/2015 2:21:58 AM and we shipped it on 3/17/2015 1:31:09 PM.
Please wait patiently for the update on package.
If you have anything else,please contact us by live chat service or ticket service.

Have a nice day!"
Best Regards,
DX”

BurndaddyUS has responded...

Your website is still deceptive and implies that products are shipped from the US. And there you go lying again, item was NOT shipped on 17th. Item is still listed as NOT shipped (today is the 19th) and anyone who has ordered anything from china knows damn well that it will NOT get here in 3-7 days. Period.

I stand by my original review.
There are better sellers than this. Use them."

"I like to buy products in DX because I know I'll never lose so paid. They are very honest and helpful. I recommend"

"I'm a costumer of DX since 2010. In this 5 years I always been satisfied. A few orders I had problems, but the Ticket Service is very good.
The last order that I received, DX sent in time, but my country (Brazil) have a big delay. I know the problem is not DX, because with the tracking number I saw the package arrived in my country fast. "

"This was my first order and for my sadness it didn't reach me after 2 month.
So dx really need to make the shipping proces better.
The customer service is ok, even though i didn't receive my order they refund it, and nou i am waiting for my money."

"I submitted an order on December 4 2014. unfortunately I forgot it for a while. When I remembered it, I contacted DX. They found the package had disappeared during transit. I was very impressed with how quickly I got the answer, and the helpfulness staff at DX showed me. They immediately sent a new package to me. It was a nice experience. I've never had any problems with DX. Cheap and good company. :-)"

"I'm satisfied with DX services and it is good place for shopping."

"Great help from DXteam. You always get one answer. Did not receive the pack but they solved the problem in less than 1 hour. Is that quick enough?"

"Good prices with free shipping, they give good responds if there is something wrong, i had a package that not arrived, but they return money to the store credit."