"A great customer service."

"I bought a headphone, was really cheap. After 6 months it broke. They have a very transparent process of returning, within a week I had a refund as store credit. very correct service. Good shop for small things.
Kind regards, Adb345"

"I am very much satisfied shopping via DX.
Goods I received were as expected, packagind was good and strong and arrived safely, the only drawback was it took around 25-30 days to receive the goods.
Prices of the goods were OK.
Now whenever I need something I look forward to check with DX.
Thanks"

"The shop have the best prices and variety the only cons is the time to arrive"

"My first order at DealExtreme was in 2012. Had not any difficulties or problems with my order so they are really reliable. I ordered since then regularly and all my orders i have received without any problems and in the expected delivery time. Overall i am very happy with their offer, handling and service and that makes me a happy costumer."

"I received 1 product in just 1 week. I waited 3 weeks for the other product partial shipment and nothing came. Tried calling Sydney Cs their phone just kept ringing. Left a ticket note no response. I am not recommending dx. I received 1 of the 2 products I ordered but the invoice they sent me that was shipped first were the one's I have not received. This is the first time that it happened to me with my online purchases. "

"Good assortment. Reasonable prices. Good track the movement of the parcel. I recommend this store.
"

"el penultimo pedido que hice a dealextreme fue un raton marca logitech. Me llego rapido (15 dias) y aun precio fantastico.
El producto era nuevo pero me ahorre la mitad respecto a comprarlo en otras tiendas.
Llevo varios años comprando en dealextreme y siempre he recibido los productos y cuando he tenido algun problema siempre han estado ahi (una lampara de pasillo que compre se estropeo a los 3 meses y me han devuelto el dinero)
Estoy totalmente satisfecho con DX y recomiendo comprar ahi."

"Nice item bought (USB stick) which performs well. Delivery is rather slow, but such comes with the low price. Service and respond time to mails is very good and polite."

"Hi there.

I'm a DX client for about 6 - 7 months now. In this time I ordered lost of items from them (more then 20), using air mail and express delivery.

Almost everytime I receive all the items, with a few complains here and there.

The thing is, I think they (costumer service) lie sometimes and I don't know why. That's a terrible pratice.

For example (not a real example, is just an example to make my point across): I order something on January 10th. It's one of they MVP services (shipment sent it 24 hours and it takes 7 to 10 working days to reach you.

What happens A LOT is: On January 11th (one day after the order) they send me an e-mail telling me that: "We're glad to inform you that your order ****** has just been fulfilled and shipped on [ **DATE*** ]. It's now on the way to your destination."

But the traking number DOESN'T WORK. I contacted them and they tell me It will work in a 3 - 4 days. Then... sometimes 5 days latter (or more) they send me another e-mail:

"We’re writing to inform you that the package [ from your order ****** has failed to pass the airline security check as it contains lithium batteries/knives or products that contain liquid which are now under extra scrutiny in world air cargo services.

We therefore have switched it to another delivery channel to ensure the order is sent to you as soon as possible.

Here is the new package tracking number *******."

The strange thing is, this time the traking number ALWAYS WORK in the same day that the e-mail in sent, no "it will work in a 3 - 4 days" needed this time around.

And DHL information always as information about the date that the item was shipped, is not the day they tell me it was.

Now I'm having issues with one of my last orders. Samething.

They 90% deliver the items. Sometimes they don't. One time I had to use paypal dispute to have a solution. Sometimes delivery takes a lot more time then they say. So, i will stop shopping with them because of the delays in delivery and the lies. If they don't lie about it I would be cool as long as they tell me the true that it will delayed.

If you can wait long for you express shipments than i supose no problem. If you can't I wouldn't recomend using dx.

"

"Ordered $9.00 worth of items on 7/22/2014 and I am STILL waiting for them. They claim to have reshipped the items but I have gotten NADA!!!! I asked them to reship and the customer NO-Service person didn't "Get it". Don't buy from these guys they are a ripoff."

"I have bought a lot of things and I have altogether good experience. Price is very low, shipping takes time, but all arrived. For small electronics is it good shop."

"Exellent WebSite with Great Customer Service!
I really love shopping here and the prices are very good.
The only problem is the shipping time which is very long. But the Order Tracking is very good and helps to know what is the status of the package."

"Ordered an item. Waited... waited some more and after i contacted them asking to cancell my order it was suddenly in stock and they would send it immediatly.
Got the wrong item, contacted them: nothing. opened a claim with paypal and suddenly they responded. Send it back and recieved again the wrong item...
Never order at dealextreme!!

P.s.
I recieved an question from DX.com (see below) to open a ticket.
I already had opened one and still didn't recieve an answer... im still waiting."

"If you have any problem with your order, you can email them and can be sure they will do their best to solve it. I recommend DX to anyone without hesitation. "