"product color description I feel was not depicted correctly. I know that colors are somewhat off on a computer but what I thought would be in a black-gray tone came and was in a brown color which would not work for me. When asked about returning I was told if would cost 15% RESTOCKING CHARGE plus the cost of shipping the lights back. I ended of keeping them and had to paint them to make them work. My first and last order with this company and product line."
"CAUTION!!!!! Be very careful when ordering from this company. They seem to be running a credit card scam where they charge your card immediately, but never ship. Despite the products I ordered being listed as in stock, they have still not shipped after almost three weeks. Every time customer service is contacted, they quickly respond that they will have a tracking number within a day or two. But after that time elapses, they tell you it will be another day or two. Finally got fed up and asked to cancel my order. Hopefully they comply. Otherwise I will be taking this up with my credit card company."
"I ordered a crawl space fan online but received a faucet instead When notified of the mistake, DecorPrice instructed me to email photos of the faucet. I don"t own a digital camera and I felt like they didn't believe me. Once photos were submitted, I received a UPS shipping label and returned the faucet and notified DecorPrice that I still wanted the crawl space fan. It didn't arrive and ultimately I had to send an email request for the fan. It was then promptly shipped to me. "
"purchased sink from DECOR PRICE 1/26,card charged 1/27. Site did NOT say unavailable,out of stock or backordered. As of 2/8 my order says still "processing". After inquiring about ship date,was told to call mfr. Made appointment for plumber to install that I had to cancel. Any reputable business would 1.)advise customer of availability 2.) Not post transaction until item is shipped 3.)Contact mfr.directly and advise buyer 4.) Keep buyer informed of progress or delays. Had I known,would have purchased item at IN STOCK dealer-prices are the same! Update 2/16-no sink-ship date has been changed twice and they called want me to change this negative review. OK< Bad to Very Bad-cancelled order and purchased from diff. seller who gave me firm ship date after verifying with Mfr PayPal gave me credit"
"Item said to ship the next day when u place the order. It has been a week and half, yet it has not ship."
"Still waiting on my order to be delivered."
"Easy order process. Store called to confirm delivery address. Timely delivery considering inclement weather. Good communication. "
"Product delivered on time in great condition, and support staff were quick to respond to my email inquiries during the transaction period. "
"Allowed me to place an order for some thing that was out of stock. Credit card charged not refunded"
"Great price, with no surprises. Highly recommended!"
"Quick delivery packed well"
"Thank you for the good shipment and good communications."
"Great experience for me. Fast delivery and product came as ordered."
"was greatful that I found a website that offered the Franke products and a cheaper price than Franke. Always looking for the best deals with good quality products .... thank you"
"Satisfied with my purchase"