"Just bought a Dell XPS 4 totally loaded. Also go the klipsch speakers (only 200 bucks more !!!!)

I really expected to have problems based on other comments here but I can not complain at all. I got my computer and speakers in 1 WEEK !!! even with all the customiztions I ordered. Everything is exactly as ordered. Everything works great (so far!! ). Then klipsch speakers ROCK!!!!, The ATI Radeon 850 XT PE is amazing I can run all games at 1600x1200 (or HIGHER!!) The case has like 6 fans.

I really wanted to buy something else than a dell this time, but nobody even cam close in price(even building on my own!) - this worked out awesome. about 500 bucks cheaper than alienware for the same rig, and over 1000 bucks cheaper than Falcon NW. The new case is pretty cool - a little to much plastic and it is way bigger than the standard Dell towers, the front USD ports are alot easier to get to than other Dell cases. Not the greatest case but theres much worse out there.

I have owned 3 dells now and had only one problem (on oldest PC the DVD-ROM went dead). I Agree the support at Dell is not great - but thats why I just got one year(standard) this time. IF something dies after that, it is probably not going to cost more than the extend support cost anyway. Also some of the parts (like the intel processer) are warrentied by the manufacturer

All in All, as much as everyone trys to bash Dell but nobody beats them for the same Price feautures and build quality.

PS - I don't use the website, I call in instead - I think you get better treatment in a customer service situtuation.
"

"I have ordered two dell 20 inch widescreen flat panels so far at incredible rock bottom prices. The panels are top quality as far as I'm concerned and shipping was on time. I truly love dell for its insane savings coupons. Their tech support is outsourced across the pacific and many ppl have a problem with this. I've only found the reps to be polite and professional... and since they give me endless coupons and discounts I love them too. Two thumbs up."

"I purchased (2) Dell 9200 Inspiron Notebook computers. Since Dell had problems with their site during a sale, I was told that after the sale was invoiced and shipped, Dell would issue a credit to my credit card company for $1,500. It is now 4/21/05 and they finally told me they changed their minds and will not do it!! I cant return because it is past the 21 day window, my credit card company has screwed me by saying that I received the computers so I have no claim as far as they are concerned. I would NEVER order a Dell at full retail!! EVER!! Why would I when every other day they have a $750 off coupon??!! Well, they do that so they can trick people like me!! NO deal is good enough to buy a Dell!! Even if they said they were free and they would issue you a credit!! "

"I ordered a new Dell laptop in March. The salesman said I would get a better price and faster delivery if they billed me for it. I asked if I could pay off the bill when received with my private credit card. He said yes or by check. Dell opened a Dell preferred credit account without my approval and charged the price of my lap top to it. When I discovered what they had done I contacted customer service. They sent me the forms to charge it to my personal credit card then credit the same amount to the dell account and close the dell account. I've spent over three weeks and they still havn't reversed the charges on the dell account, but they have submitted the full amount to my visa account. Customer service says they can't do anything, talk to financial services, financial services says talk to customer service, they can't do anything.
Also I received an e-mail offer from dell for 1/3 off the price of the system i just received two weeks before, it would save me over 700.00. I proved it to a customer service supervisor two and a half weeks after my system was delivered. He assured me I did not need to return the laptop for a refund and reorder the laptop at the discounted price, instead they would make a price adjustment. I asked for an e-mail confirmation which never came . Now I'm past the 3 week limit to return the system and they claim no record of my call to the customer service supervisor so there is ""nothing we can do"". The supervisor won't return my calls or e-mails.
This was the third Dell I've bought, it will be my last. At first customer service was falling all over themselves asking if they had provided excellent customer service (for their customer service surveys), if only they worried about providing service instead of worrying about their ratings.
I filed a payment dispute with my credit card company to prevent dell's payment and have filed a complaint with the better business bureau until we get this straightened out. Too bad I'm soured on Dell, I really like the laptop I got, too bad their customer service is only lip service. I use to recommend Dell, never again. "

"Ordered Digital Rebel XT on April 8th. Shipped same day, only to get lost by Dell's preferred carier. (DHL). Called them on Monday, and they said replacement will be shipped in "3-5 business days" after confirming that DHL "Lost" the package. It has been > 5 business days, and the product has slipped in date from the 14th to the 21st due to backorder. Website still says nothing about backorder of the product for new purchasers, something even the simplest online site has. Called Dell yesterday and they said they'd "expedite" shipping, and that has thus far done nothing to ship either yesterday or today due to said back-order. If they do not ship, and/or switch dates again on me, I am cancelling order."

"Got a Dell Inspiron 1000. It seemed fine. Worked well. Then 6 months after purchase. Poof! Dead. Dead. Dead. Not even the fan powers up. Tech support thinks it's a busted motherboard. Replacement cost is essentially half the price of the laptop! Warranty is only for 90 days! I guess Dell did hold up their end of the bargain by providing an inexpensive laptop, but their warranty, reliability, and service is no better than a fly by night internet store. Even for an inexpensive laptop, $800 for only 6 months of use is downright WRONG."

"On 5/23/2003 I purchased a new Dell Inspiron 600m laptop from Dell's web site. I did not opt to elect their extended warranty. On 3/6/2006 the
laptop refused to boot if plugged into the AC adapter. Plugging in the the AC adapter while running off the battery caused it to shut down.
After being on hold for over 4 hours (during one call I was on hold for 2 hours and 10 minutes and I found out that they'd transferred me to the
wrong department) I learned that the repair costs would be $700 (faulty motherboard according to them). I could purchase a brand new laptop (same model for $100 more).

Not only is Dell refusing to cover the cost of the repair on a laptop that is only 22 months old they make it exceedingly difficult to even reach someone that can help. I finally received a call from someone at the executive offices and they simply stated that these kinds of things can happen and that they would not cover the cost of repair. It's a shame because up until now I've been huge supporter of Dell. After seeing a $1400 investment disappear in 22 months with no support from Dell I've decided that I'll no longer purchase anything from them again.
"

"I ordered a lcd monitor, the price was good, the shipping was very slow. I had to call them twice and the order was lost twice. They finally shipped it next day federal express, but that was after waiting over 2 weeks. I found the customer servicer people to be very kind and even though I had problems with them I will order from Dell in the future."

"Bought a Canon Digital Rebel XT with kit lens over their website because I found a 15% off coupon which made the price lowest on the net. They also didn't charge tax and they had a free shipping promotion. So all in all, price was ok without the coupon, but if you wait until they have a sale, it can be good or even great.

I placed the order on a Wednesday (4/6) and had a coupon for $90 off of a purchase of $750 or more. I called customer service Thursday morning (4/7) and tried to use it but they would not let me. Instead they said no coupons could be applied after checking out. I argued and they gave me $50 credit instead of the full $90. Better than nothing I suppose. I tried to cancel the order so I could use both coupons I had but they had shipped it already (under 24 hours!). Unfortunately, I never recieved any shipping notification, but it was shown on the website.

Regarding shipping, I expected UPS or FedEx or even USPS, but they used DHL. My personal preference is UPS, but that's moot. They had a tracking number and everything. Estimated delivery was 4/12, but it came on 4/11. I don't mind early packages, but on their website, it said SIGNATURE REQUIRED, however, the box was laying at my front door for all to see. For a $1000 valued camera, I don't like it sitting out there for someone to see and possibly take. Even though this has never happened to me, it has happened to people I know, and it's always a pain to go through.

Onto the packing. I gave it a light shake, and I heard thumping, which is never a good thing. I openned it up and found inside, the camera retail box, an invoice, and one crumpled piece of paper that did absolutely nothing to protect it from damage. It was stuffed onto one side, which exposed 5 other sides. I work at a company that ships out hundreds of things a day, and we are never this careless. We make sure to pad each side to prevent damage. Dell obviously doesn't seem to care much. I'm just happy nothing was damaged so I would have to send it back to Dell on my dollar due to their incompetence.

All in all, it was a good transaction minus some points here and there."

"I just purchased my second Dell direct from their website. I am quite satisfied with both purchases. I had a snag or two but nothing that would keep me from buying from Dell again in the future. Immediately after making my purchase, and for many hours thereafter, I was unable to confirm that my order went through. The 'My Account' section had no record of the transaction at all. I even went so far as to call them. The woman I spoke with was polite, but seemed very unknowledgable and was also unable to confirm that my order was placed. She recommended that I place the order again. Good thing I didn't because it had gone through. It would not have made a difference to me, but I was at the deadline of a rebate so I needed to know. I have since emailed Dell for support on a different matter and they were very attentive and courteous, it was a good experience. The Dell products work well. I will definitely recommend Dell."

"Ordered a video camcorder and a camcorder light on March 9, 2005 that had a rebate that expired March 31. The order system showed that the ship date would be by March 24. On March 24, the reported delivery date slipped to March 31. Contacted customer service with live chat to see what part of the order was holding up the shipment. The customer service person told me that she cannot see product availability. I requested that only the light be removed from the order which the rep said she could do without cancelling the entire order. When I checked on status later, the whole order was cancelled.

Requests for service escalation were ignored.

Customer service is a mess at Dell.

Bought a camera form B&H video instead."

"I purchased an LCD screen from dell over the phone. I received it fairly quickly (about 7 days) and I am very happy with it. My only complaint was during ordering. The total amount quoted was not accurate, I was charged about $75 more. The service representative forgot about the tax. Also the information regarding the warranty was way off. I was told I could return the monitor if even one pixel wet bad. Turns out they have a complicated warranty scheme for LCD's just like every other company."

"I purchased a Dell Inspiron XPS Gen 2. I recieved it 2 weeks ago to find the worst LCD I have ever seen. It glitters, sparkles, and does whatever else you want to call it. The color balancing is awful as well. I arranged for an exchange and that went smoothly, but I got the exact same system back! Same crappy LCD! So I've tried calling their tech support and customer service returns line to see if they will send someone out to my house with the better W9892 Samsung screen. I get the answer of No. Then I ask for compensation because this screen sucks the second time again and No again. Then I say I'm going to return it in a few days and get a whatever attitude from the lady on the phone...who was a manager!

I've had a horrible customer service experience, horrible time with this system, and I'm going to check out a Sony A690 tomorrow. Dell, you've been rude to me and sent me an inferiour quality product when I spent the extra money to buy your top of the line item. I'm done with you. Dell sucks. I will _never_ do business again with Dell. They make happy computer-liking people upset like myself."

"Complete dissapointment. I order a Canon Digital Rebel thinking it is in stock and will deliver that day. I need it for a birthday present that Friday, so I place the order on Tuesday and pay extra for 2-day delivery. NO such luck.
I get an email the following day saying it is backordered and I will receive it in a week or so. When I called to cancel the order, I think I am finished with this and I'll just go to Sears and buy it for the same price.

Well, a week later the camera arrives from Dell! Are you kidding? I cancel it on Wed (23rd) and it arrives on Wed (30th)? Big hassle 25 minute phone call to some overseas tele-servicing person to authorize return. At least UPS did come and get it.

Their web service is surprisingly disjointed and uninformed. I completely expected a professional web setup but it seems to be stuck in 1992 technology and paperwork hangups. I have at least 4 different case numbers to deal with one order to prove they need to streamline and get up to date. "

"Ordered a 20.1" LCD 2005FPW. First of all, great price. It was marked down $190, so I paid roughly $550, plus tax & free shipping totaled $616. Without the promotion, I would've paid well over $800. Very happy customer.

DHL shipped the monitor to me very fast, although I was at work when they initially came to drop it off. So, I had to drive 20 minutes out to pick it up and 20 minutes back. The monitor is in great condition, although there is a little backlight issue, but if it gets worse I always have the 3 year warranty. Other than that, zero dead pixels, not even one. Very lucky customer.

Great experience."