"I GIVE THIS COMPANY ZERO STARS! POOR COMMUNICATION WITH THEIR CUSTOMERS! I THINK THIS COMPANY IS A FRAUD. YOU DO NOT GET A RESPONSE VIA PHONE NOR THEIR HELP TICKET. I ORDERED MY PHONE 5/3/16 , UPS HAD THE INFO ON 5/4/16 AND HERE IT IS 5/11/16 AND I STILL HAVENT RECIEVED MY TELEPHONE. I WILL BE FILING A DISPUTE WITH PAYPAL AND THE BETTER BUSINESS BUREAU! AND THE ATTORNEY GENERALS OFFICE OF FLORIDA IF MY PHONE IS NOT IN MY HAND ON 5/12/2016 AND IN GOOD SHAPE! IM GOING TO MAKE SURE I REPORT THIS COMPANY TO EVERYONE I CAN!"
"This is the worse buying experience I have ever been part of. They immediately take your order, notify UPS of shipment for tracking number, and mark the order complete. They never ship an item with UPS, notifying UPS of shipment is just to keep you from figuring things out too early. The have a different scam once you figure there is a problem and try to contact them. There is no customer service on the phone, just a recording that says their representatives are too busy and you need to use the website. So lets go to the website. I have 8 tickets in without one ever being opened much less answered. I am now in the second week of dealing with this mess and I don't expect a resolution through this place. Instead, I will probably need to dispute the charges with my credit card company. Folks, you have better things to do with your time than deal with this fraud."
"I have been trying to cancel an order I made on April 29th. I requested the cancel on 5/4/16. They had my request in a pending status for 2 more days. The tracking showed shipped on 5/6/16 and I received it on 5/7/16. Then a support team email came on 5/7/2016 saying my order was shipped and to reply with additional questions. The email would not take my reply. I went to the website and sent another message stating not only was my cancel request ignored but they sent me the WRONG phone. I can not use it even if I wanted to. Ugh! I am so frustrated with the non response. I do not want their store credit. I just want the RMA/return label and a full refund. This is awful service. "
"I am starting to think that Devices Now is a scam. The website says they process and ship orders in 1-3 days. It has been 8 days since I ordered a cellphone. They have not shipped it yet. Save your money, buy elsewhere. "
"Wonderful prices and variety on phones and accesories. I will be recommending them to family and friends! Customer service was very attentive."
"Okay, straight forward, simple and easy to find, research and place an order. Customer service was also good as in they were able to help and resolve any issues that I had."
"DO NOT USE THIS PLACE! Their customer service is horrible. I ordered a phone and case on April 20th, received my tracking number, but it still has not left their facility. They make you think you are getting a good deal, yet they do not send your purchase out in a timely manner like they promise. And don't even bother trying to call. The past three days I have called them over 50 times and I have never gotten someone on the phone. I think that their workers must be really lazy because the phone will ring every time, but it always goes to their voicemail saying to either call them back or put in a help desk ticket. They also say they do not listen to their voicemail's due to their high volume. I can tell you one thing, the reason they have a high volume of calls is because they are very incompetent. I have entered three help desk tickets in the last three days and I have still not gotten a reply. I would give them no stars if I could. "
"I am writing this review hoping that it will help to get a reponse from Devices-Now.com because up to this point nothing ive done has garnered a response. I ordered a Phone on the 21st of april 2016 costing me over $400. The reciept number is 3054-9758-2118-4068. I received an email the following day April 22nd 2016 with shipping information..Your Shipment #100020032 for Order #100031460..It said i should expect my package in 2-6 days and gave me a tracking number 9400111699000400345213..After passing the stated time of 2-6 business days I submitted a help ticket asking what was going on.Ticket ID: ZFJ-070-84985. It said in an automated email message I would hear back. I haven't heard back and submitted another ticket. Ticket ID: EZW-062-03220..Still to this point no phone, no refund, and no response. "
"It took a little longer than expected for my order to arrive but I must say that the phone is in great condition comsemtically and functionality wise and I'm quite pleased with it. I would definitely recommend this site to others in fact my grand daughter has ordered from you twice that's where I heard of you from."
"Ordered a Galaxy Note 3 phone that the listing said was returned to the store within 3 days and was given a rating of near-perfect condition, a 9.8 out of 10. The phone they sent me was so bashed up, it looked like it was used heavily for about 3 years. Extremely disappointed and now I have to wait until they get back to me for my refund, which according to other reviewer experiences here could turn out to be a major hassle. Like I have all this time to waste."
"Ordered a battery on 4/21. Received tracking that same day. 11 days later the tracking shows no movement or that USPS has even received. it. I have tried calling countless times and emailed them. Still no communication, except an auto generated email.
Ticket ID: PFB-974-05177
Subject: Your Shipment #100019989 for Order #100031454
Department: Support
Status: Open
Priority: Low
This company per their area code is in Jacksonville, Fl. I live 1 hr south or less. I should have seen this in my mail in less than 3 days.
Avoid purchasing from this company!"
"Customer support was very helpful and responsive in guaranteeing the phone of my choice they made sure I had all of the information requested in a timely manner to make the right choice. Thanks guys!!"
"It was easy to check for other items and make an order. Price was much lower than others and at first I was a little worried about my purchase but after receiving it and test running everything was beyond perfect! "
"Bought two batteries on April 7, received a USPS tracking number same day. By April 16 (today) the items still had not been received by USPS for shipment.
Opened a trouble ticket on April 12, (#QSV-717-52294), no response.
Opened PayPal dispute April 14, no response.
Opened PayPal claim April 16.
Company is either inept or fraudulent, possibly both."
"This has got to be the worst customer service I have ever received in a long time by far. I ordered a phone from them TWO WEEKS AGO. The first week the package was still stuck in processing. I opened a help desk ticket, which to this day remains unanswered, Calling them is useless, because apparently, they don't know what a call center is. All you can get out of them this way is a voicemail of some guy whining about their "high call volume." Yeah, that's what call centers are for, guy If you can't answer all of the calls you receive then hire people who can do it for you. You should be able to do that since your "high call volume" means that you're getting good business, though I'm starting to wonder how many of these people actually got something out of this site. Oh, did I mention that you can't leave a voicemail? That's right, they are SO busy that they don't want you to leave a voicemail because that means they might actually have to talk to a customer. I don't think there is ANYBODY on the phones, and if they're is, then people are being ignored. ONE WEEK LATER I broke down and called eBay to handle the situation. Of course, they processed my order immediately. Two days later, the package is still in Pre-shipment. In other words. They printed the label, because, if they didn't take action then eBay would have refunded my money. They have until Tuesday morning to ship it before I call eBay again. I'm not expecting a package, and I'm looking forward to a refund in my very near future."