"My husband is so frustrated with his purchase he made from this company.
he was told couple weeks ago that his refund will take place in about 10 days... It been over two weeks and he calls and he's being told he won't get his refund!
he's so upset because we been going back and forth and it so hard to get a hold and be able to talk to someone.
horrible customer service! and their staff is so rude...
being like that won't bring you any business, you got as many 5 starts (happy customer) as the same as 1 stars (upset and unhappy customer)
maybe you should study more your customers feedback and try to do something about it. "
"Soooo easy! Very straight forward and not hard to use at all. I love it !! Plus, they made sure to calm my fears about the delivery process. I'm very pleased. Thanks !!"
"I ordered a phone because my daughter broke my phone didnt get it in promised shipping time so i had to go out and buy a cheap phone, that i still have. When i got the phone it was missing peices. had to wait for them to come. After that the phone didnt work at all. i sent it back and i had to contact them becuase they never contacted me even though i saw they received my phone days before. I then asked for a refund. They said they would and it is 2 months later. i am with no phone, no refund, and no contact from the company"
"Bought a Samsung S5, it worked for about a month, I was pretty excited suddenly the camera stopped working and the phone started to turned on and off all the time and for no reason, I' I've been calling over and over again with NO ANSWER AT ALL! I don't want anything from them, but a proof of purchase (ticket) since I called Samsung and the warranty is already expired and they will give it to me only with that! DON'T BUY IN THIS STORE! STAY AWAY! "
"Never ever will buy from them.They send me defective phone.I asked for return label,they told me they will send it.Never did.You have to oped an account with them and print it.After 2 month they send me a replacement.And it wasn't new.Back cover was cracked in couple places.Will never ever buy from them."
"Unprofessional , Unethical !!!!
They do not respond to calls nor to emails . The site really misleads and I happened to buy a samsung note thinking that it is brand new but came to know that it is a refurbished piece . Requested to cancel the order but they convinced me that they can match the New phone price or send accessories just to keep the order . Accepted for accessories so that I need not shop around but phone arrived with out the head phones and with out promised accessories .
Tried reaching them multiple times and emailed them but no response . Please please stay away from them and do not be tricked with the refurbished pieces as they do not explicitly publicize that as we think as brand New .
Planning to raise a dispute with credit card processing for return ..
Devices-now circled back and the shipment is in process for the items that were missed ,,,"
"After 3 weeks the screen stopped working on my Samsung Galaxy 5. I have opened 3 "tickets" with them since March 26th as it is well within the 60 warranty period with no response other than an automated one saying my ticket has been opened. "
"Placed my order 3/3 for a "bundle" iphone5 + case. When I received a package about 3 business later. I thought it was both the phone and case together but it was just the case, the wrong case! when I called to process a return for be Galaxy 5 case the lady that answers ( it has been the same lady each time I've called) asked how did I know it was the wrong case as if the size and the name on the box wasent sufficient! She proceeded with the rma process and said i should receive the replacement within 3 business days. Come Friday, the 6th business day! No phone no case! Mind you I was leaving on a 1 week trip that Monday! I called for tracking info since non was given and the lady first said that the order was sent and received that Tuesday! I had to clarify that only the wrong case but no phone was sent! Put me on a long hold and came back and said the phone is set to be delivered via usps that Saturday. I also reminded her that I had not received the case for the phone and she said it was sent together! Still no tracking info was ever sent! Next day drove to my work where package was supposed to be delivered and nothing! had no choice but to wait till I came back! Apparently that package was delivered that Monday! When I opened the box, phone was there but no case! Called and the lady said it was received on 3/8 ???? I reiterated that the wrong case was sent, that I had already sent the case back and that I was told I would receive it with the phone. She said they would send IT that they and she sent me an email with tracking info. 4 days later (3/31) after not receiving anything went back to track package and it turns out only a label was created but the package was never sent! Called no answer! Emailed them and I have yet to receive a response! Good luck if you plan to buy anything from them! "
"I got one battery that had an issue, but these guys stepped up and got me a replacement no problem. Honestly impressed with the ways they handled the issue. "
"I ordered my phone on 22 Mar and it was "shipped" according to their website. With priority 2 day shipping. It is now March 30 and I have had no response to multiple queries. The USPS site still says they are waiting on the package from the sender. "
"I love this phone its like brand new. It came factory unlocked as advertised. I bought an activation kit for tracking and they walked me through the process. Everything went smooth. I would absolutely buy from this site again. "
"Took a little bit for shipping but nice phone for cheap "
"I am admittedly an Amazon junkie.. so it was with some degree of hesitancy that I ordered a Samsung Note 4 from Devices Now. I have to say I could not be happier! I placed my order on the 18th and the unit arrived on the 25th. I did have a few questions and they were answered very rapidly and the price of the unit was the best I found for a new unit. Thank you Devices Now for a great transaction."
"I order an unlocked IPhone 5S and after Monday's announcement and well before my order was even processed, I requested cancellation. Instaed of cancelling my order and charging me 5%, they kept offering me more free accessories to keep my order. I refused and requested cancellation multiple time, requesting confirmation and a refund each time. The last communication was they couldn't cancell my order because it has shipped which was a full day after the cancellation request.
These people are dishonest and not reputable. They shipped me the IPhine knowing aI was going to immediately return it so they could charge me a 15% restocking fee.
Don't buy here! I will never use these people again, this would have been my second order from them and I was considering a phone for my son but they have lost my business permanently."
"Glad i found the website. It has the best cellphones deals hands down. On top of that they give out coupon codes. I will defiantly be shopping here for all my accessories and cellphones."