"I've yet to receive the items I've paid for on July 17, 2016. Their customer support isn't the best. You're lucky if you can talk to someone and if you open a ticket, you'll be lucky to get someone to reply under 3 days from the opening of the ticket. Their website says that my order has been fulfilled since the July 18, 2016 but on July 30, 2016, USPS has yet to receive my package. "
"If you are in a hurry for a phone, this is not the place to buy it. I placed my order July 12th. There is a 1-3 day processing window in the FAQ, so I thought, that was fine. Then I selected standard shipping, which would be 3-6 business days. That would put me at 7/25 to RECEIVE my phone. My phone has not even SHIPPED. The guy responding to my ticket has indicated the phones are back ordered. Well, damn, if I knew that I would have looked elsewhere or bought a different phone! I have requested multiple times to have my order cancelled with no response. You are asked to leave a message on an UNMONITORED voicemail when you call. I have opened a dispute with paypal, if Devices Now does not approve it I will request my credit card refund my money. I need a phone, and I would not get one from Devices Now if they paid me."
"My daughter Bridget bought a phone from y'all and she introduced me to your site. I think it's one of the best phone sites out there and the prices are great too... thanks I will be recommending to my friends."
"i am not a paid to right this. I am just shocked to see how device-now.com is righting back reviews
to ensure customers are getting good business. buy looking at all these reviews i was about to not buy any thing from this store. Until i started seeing them replying to these bad reviews.
If you don't like the product call them it seems to be the most effective.
If you think it took to long to get to you and didn't pay for fast delivery, then don't expect **** to be fast. they have a posses they have to go by if you don't pay to be at the top of there totem pole then quit bitching.
Try to be in the companies shoes. They cant make every one happy but they sure as **** try.
i am now buy from there store its making me put info down"
"Haven't received my order for almost two weeks no tracking number nothing never again.."
"I ordered a Galaxy S5 phone, 5 business days passed no shipping. I asked for update, they shipped it out. Got the phone, it was a defective. Requested RMA to return it, no one replied for 2 weeks. Sent request for update, no one even bothered to reply. Somehow found the phone number to contact their customer support and finally got approval to return the device. The worst thing I see here is the misleading. Upon submitting your order customers are asked to leave a feedback. That is why you see so many good reviews on their web side. If something goes wrong later you will not be able to express your experience with them. I would not consider doing business with Device Now again. "
"A lot of comments on here say how their phone was terrible or service was terrible. But have you considered how hard they work to satisfy you? Sometimes they couldn't respond back to you because they had some problems with their website or computer. You just have to be patient. For me, shipping was very quick. A lot of customers complained about their phone being all scratched up. Honestly, it wasn't Devices Now's fault. You should've read the description. I just got my phone and I'm so satisfied. It is flawless. It does have a tiny scuff at the bottom, but you can't tell. It works like a brand new phone. It looks like a brand new phone. The screen protector is put on very nicely and some stores couldn't have done it as perfectly. Thank you so so so much Devices Now. I'm in love with my new phone and I DO plan to come back and check out your other phones. I recommend this website. Everything is at a good price with great quality. Thank you."
"If you want to receive your item in 3-4 weeks, if you want a defective/heavily used item which is advertised as NEW, if you like unresponsive customer services, and if you like to hear lying that they did not receive your returned item even if USPS has delivered them the item with the RMA they gave you, device-now is your favorite store. You will go through all the troubles and frustrations you may ever never experience before. This is the right store for you if you want a tough and troublesome lift lol
Whoops, there is no negative stars available... Sorry guys."
"Great product, price and delivery time! I was pleasantly surprised."
"Devices-Now.com have compelling prices but very sub-standard customer service.
It took almost TWO MONTHS from my date of order to finally getting it fully fulfilled.
I ordered a Samsung Galaxy S5 unlocked G900A phone, got a shipping memo within 24 hours but more than 2 weeks went passed before anything was received.
What I got ( which came with an entirely different shipping / tracking number to the one in the original email ) was a LOCKED phone and the OtterBox protective case I had ordered was not there.
Devices-Now.com has essentially no telephone support, they have a recorded messages which essentially says they do not offer phone support, please contact them online.
It took them several days, close to a week to respond and several more back-and-forth conversations before they did finally unlock the phone for me. A minor victory !
More time went passed and I got an email asking me did I receive the otterbox since "their records showed it had been delivered". Well, I had not.
More silence for a couple more weeks and then finally an email indicating they had shipped me an Otterbox, which indeed they had and I got it a few days later.
My original order was on May 4th 2016, the Otterbox was received in late June !
So while I paid a competitive price for a slightly-used phone, I would much rather have paid more money to have received what I actually ordered in a timely manner and not have all that thrash."
"I loved this site. Ive purchased a few phones awhile back and places another order yesterday. I've also recommended this site to my friends. So far all is good. Thanks."
"This is a great company if you like the suspense of waiting for your device to show up in three weeks! The headphones they send with the device don't work, but they double for Maracas from the parts rattling around inside. The charger would be a charger if it actually charged more than a week before it broke. But the phone is great if you like viewing your apps through the little bars running through the screen.
If you ask for an RMA to return the device, the Devices Now stellar support team will................., well I'll let you know once they respond. After all, it's only been 10 days since I asked for it on June 26th. They're probably busy making more headphones.
I would definitely recommend this company to anyone.... uh.... noone.
"
"Very user friendly. Needed to order a new phone for my mother and this worked out well as she does not need all the bells and whistles. This is the first time I have ordered a refurbished phone.... anxious to see how it works out :)"
"I will repeat what so many others have said before - this company is a joke. The prices were very competitive for cell phones and the website was deceivingly well designed so I figured it was a safe bet. I placed my order two weeks before I needed the phones thinking I'd receive them in plenty of time. I received an order and shipping notification right away, but the shipping notification was just for the shipping label that was automatically created for the order. A week later, no phones and no change in the shipping status. I inquired about the status of my order and received a "ticket" for my inquiry but no reply for days. When I did get a reply, it was a brief apology saying that they were behind on shipments. I ended up opening a claim with PayPal which went unanswered for several days.
The phones shipped a week and a half later, but by that time I had asked Devices Now to cancel the order because I had already ordered what I needed from another company. Of course, Devices Now didn't cancel the order and shipped the phones anyway. Now I have phones that I don't need and have to pay out of pocket to return. What a mess - definitely stay away from this company."
"Great prices on used phones. I bought my phone from Devices Now and am still very happy with it. Just bought another one for my dad."