"Product and delivery were exactly as advertised. Completely satisfied."
"I purchased a phone for $151.29 plus expedited shipping for $12.99 on Tuesday, March 8th. It is now Monday, March 14th and I have not received a tracking number, or email response to my inquiries, much less a phone. "
"Quick and easy process! Great customer service and prices are unbelieveable. Wish I would have discovered then sooner. "
"Very pleased with this site and the process of buying the phone. Prices are unbelievable and the customer service reps were all very professional and helped me find the right phone. It has been working flawlessly since I have received it! I have and will continue to recommend you guys to everyone I know . Thanks!"
"I ordered a samsung S5 replacement battery. Supposedly shipped first class & expected within 3-4 days. They provided tracking information which did not work. Only available information was the origin pick up date/location. I chatted 4 days later with customer service rep lisa rose or Tasha rose or something rose who was the worse representative as she absolutely provided no additional information except to check with my post office. I did check & PO had nothing other that what I had already seen on devices-now site. Rep did not bother to offer to track their sale. Luckily I chose to pay via paypal & only to pay them after delivery. It is now day 6. Supposedly they open at 9am EST, However, when calling telephone number for customer service after 9, message says to call back or put in a ticket on-line. I will never, ever again give these people my money. I should have purchased from Amazon marketplace & would have had my battery within 2 days. Will update this review later If/when the item ever appears.
Update 4/7/16- Battery finally arrived on day 9,but I no longer wanted/needed it. It was only found after I called the usps phone # & provided the tracking info. Post office had no record of item but searched & finally located it. Devices-now should have been the one to find THEIR package. With such terrible customer service, they will never get my money. I mailed the item back to them on 3/18, I waited 3 DAYS to obtain a response for a return authorization after requesting it on their site. Devices now received the return at their warehouse on 3/22. It is now April 7th & I am still waiting for the credit in my account. I put in another ticket asking about my refund. Lets see how long it takes for them to respond on returning money. Will update later."
"Information provided on site was thorough and clear able to zoom to see details and warranties offered. On top of that the phone I received is in impeccable condition for a used phone. Keep up the good work guys!!"
"DO NOT BUY FROM DEVICES-NOW. This company is despicable. These shysters sold me a used Galaxy Note 4 that was advertised as unlocked. IT WAS NOT UNLOCKED. I bought it specifically to use with Wal-Mart's Family Plan which utilizes T-Mobile. I bought a sim card, had already switched my phone number over, only to try and activate it & receive the message "this phone can only be used with Verizon." I was left without a phone for more than a day and was forced to activate with Verizon in order to have a working phone again as quickly as possible. Verizon was not my provider of choice and a lot more expensive. I disputed with PayPal and requested a partial refund to reimburse me for the extra 95 dollars it cost me to be able to use the phone. They refused, and only offered to take the phone back...which would have forced me to fork out MORE money for ANOTHER phone, pay to ship it back, wait for my refund and pay to switch it yet again. I paid $340 dollars for this phone, and I did not get what I was promised and what they advertised. They are liars. DO NOT BUY FROM DEVICES-NOW. "
"Do NOT buy from these characters!!! I purchased a HTC phone that DID NOT WORK and they gave me the run-around about returning the phone. # 1. They never sent a return postage package ( I would have paid for the postage -but they refused to give a return address), #2. They never answered the phone, and #3 it took DAYS for an email response. I STILL can't get in contact with them (weeks later) and I have an UNWORKING PHONE that was Obviously USED ( they advertised as "new") that I cant EXCHANGE for a WORKING phone and I am stuck with a useless cell phone.
Paul Starks"
"I completely recommend this site for anyone looking for quality goods for a great prices. I was also very pleased with the quick recipe of my purchase. The site was easy to get around and my phone works awesome! Good job guys!keep it up!"
"I have had the phone for a week and it's still in excellent shape !! I saved money on the buy and have a phone that will last year's to come. Delivery and response as kinda slow but yet still super professional :) thanks guys !"
"My experience so far has been absolutely horrible. I ordered my phone from Devices "Now" a week ago with expedited shipping that I paid extra for. Now not only do I still have no phone to speak of for the large sum of money I spent, I have wasted a significant amount of time simply trying to speak to someone about the issue. Everyone that I have gotten is touch with has lied to me concerning every step of this horrible ordeal. The customer service is terrible, they just tell you anything you want to hear just to get you to be quiet it seems. I have dealt with some horrible service from places but this place takes the cake. Please from one human being to another, from someone who simply wants to prevent your stress and suffering, PLEASE DO NOT ORDER ANYTHING FROM THIS PLACE!!!"
"As a first time customer I must say I am very impressed with the quality of the product. However, delivery was a bit slow and due to this inconvenience, I asked for a product swap and they were able to meet all of my demands and expectations. Yes, there was a bit of confusion BUT they where able to meet everything I wanted. Therefore at first I was a bit flustered but when I received my product I was overly satisfied with everything and very appreciative. Thank you so much devices-now.com! You will be hearing from me soon"
"Received the phoNE and it turned out to be perfect condition for a used unit. Thought that the time between the order was excessive but in a world of needing the phone yesterday and out society's instant gratification mania it wasn't long at all. When I called about my order everyone was kind and helpful and I appreciate that. I would certainly order again and refer them to friends"
"Very easy and had a great experience. My phone arrived on time and is exactly what I wanted. I have had my phone for over 2weeks and it still works perfect. I would totally recommend to anyone for their phones and accessories. "
"1. Their phones are USED, mine come with clear sign of usage, but they didn't make it clear on their website and on the order. I wouldn't have put the order had I known it's used, it's not cheap considering it's used.
2. They sent me a locked phone which I can not use.
3. Their customer service just let you wait and wait, can go days without a response, and still can't provide a unlock code in the end.
4. When I want to return it, they want to charge shipping fees and restocking fees.
Overall, I really regret this purchase."