"After several days of trying to get a functional phone they did make things right. I'll probably use them again for my purchases just because even though they messed up they did everything to make it OK which I really appreciate ."
"Galaxy Note 4 came exactly as described. Good easy shopping experience. I some ways the phones seems slower that my old one (s5) but has a ton more features which I like. Good product nonetheless."
"Came back to buy a cell 4 the hubby. Nice prices. Good quality. Mint phone with no problems what so ever and the first phone I bought still works great !!!!"
"They had the phone I wanted but there wasn't a lot of color options, which made me sad. Also the phone did not come with a Sim card and I wanted that. But overall I do not regret my purchase !"
"Intuitive process except for when it came to paying which was a tad bit confusing lol. I originally wanted to use my card but ended up at PayPal which is OK just more steps to the process. HOWEVER the prices are competitive, delivery time was within the promised date and device is exactly as advertised :) happy customer :)"
"Update: I received the purchase a week later after paying for expedited shipping. The item arrived in great working condition and looking excellent for a returned phone. Absolutely happy :)! Just know that if your in a hurry for a phone such as next day. This probably isn't for you but if you are willing to wait for a short time such as a week then you'll have a great deal."
"Came across site as an accident and decided to order a battery for my fone. The Samsung galaxy S4. Prices were great and the process was easy and item was delivered ahead of time. For this product or similar ones I would highly advise going threw devices now. "
"Site was clean and easy to us nd to follow. Follow ups such as shipping and survey were simple yet precise. I'll be more than glad to send people your way for affordable equipment. Thank s again!"
"The phone arrived in a very timely manner. And due to my own fault and not knowing anything about phones messed it up.instead of looking for a slot to put the Sim in my pride took over and I messed it up. Unfortunately now I'm unable to use it and had to send it into Samsung to have it repaired. I considered buying another one from you guys but I didn't see the black mist. And the phone I got from you Is like brand new and even without the simcard I was able to set up my emails and contacts and everything was still 100% OK :) I would definitely buy from you again the quality and prices are just phenomenal. I just wish that I knew what I was doing which is hard without a manual. That would have been my only complaint is that there is no manual with it. But it's my fault for what I did and am now paying for it haha. Everything's getting taken care of though. Thank you for everything !!!! . Cindi."
"Ordered and received an awesome looking and working Samsung Note 4. Have already put and order in for a second phone. THANK YOU!!!!!! :)"
"They sent me a phone that does not work properly. When I tried to contact them via phone nobody ever answers. And when I email them they reply, days late, with generic replies that do not respond to my actual questions to return the phone. I totally feel neglected and disrespected by this company. Makes me wonder if it's a real company or just a few people pretending to be a company while scamming...
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UPDATE: Feb 2 2016 - I got a call from Josh, the owner. Her personally apologized for the difficulties I had and proposed a full refund once I shipped back the phone. I did receive my full refund and Josh emailed me again to make sure all is ok. I hope this is a reflection of a new and improved company culture. I figure I would edit my initial review in the spirit of honesty and transparency.."
"It was easy, I was very glad there was information available about international service providers because this has been difficult to find on other sites when shopping for an unlocked phone."
"Smooth and easy. The products Devices-Now.com carries are very good and well below the costs of other options. I RECOMMEND THEM TO EVERYONE !"
"I ordered a brand new phone for well over $300 and received an obviously refurbished and used one that wouldn't even turn on, and Devices Now denied any culpability in this matter when confronted about this glaring disparity. They also sent me a second phone of the same model by mistake, which was another lemon in an even worse condition. They requested that I refuse this second, unsolicited shipment coming my way, but I was unable to do so as I was not available at the time of delivery. This turned out to be a good thing, as I later learned tracking on refused packages isn't completely reliable, which may have not given me any proof of return of the second, unsolicited phone in order to receive a full refund for the dud I received as my official order. I ended up getting $80 from Paypal to cover return shipping charges for both phones after heavily protesting Paypal's unfair policy of holding the buyer responsible for return shipping charges of both defective AND unsolicited items, and I advise Paypal buyers demand no less than $50 from Paypal to cover return shipping charges of defective phones to Devices Now. Maybe bleeding Paypal dry will get Paypal to realize the high cost of allowing a fraudulent company such as Devices Now to utilize Paypal's protection and services.
I also highly recommend contacting the Federal Trade Commission and reporting your experience with these swindlers at https://www.ftccomplaintassistant.gov/ (with the current link to the specific form being https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=249&Url=%23%26panel1-4#crnt). Don't let Devices Now get away with scamming other people (including the veterans they pompously claim to "honor" on their Facebook page)!"
"If I could give a zero star I would have. They have absolutely the worst customer service. I bought a phone from them and it did not work. That in itself would have been fine, however I emailed and called multiple times and never received an answer on how to return or exchange my product. Do not use this company...you may loose hundreds of dollars. "