"they do not deliver- ordered 2 phones on December 4th- got both phones on December 16th- so no two day delivery and I had to send them multiple requests- both Samsung came as Verizon phones and I specifically needed an unlocked T-Mobile phone - I even checked with their Support line-- I now have two non-working phones and they have yet to send replacements or a shipping return despite a promise to do so"
"I don't think they are crooked or anything, just either understaffed or incompetent. We ordered an unlocked (formerly AT&T) Samsung S5 which took two weeks to get here. When it arrived, it was NOT UNLOCKED. I am presently trying to get them to send me an unlock code. They at least responded and asked for the MEI number.
They do not answer their phone, you always get voicemail. Email response is always > 24hours and they are not around on weekends. The only way I got a meaningful response was to use the contact form on their webpage and threaten a Paypal dispute. I will be reverting to that if I don't get my unlock code by COB today. Stay tuned.
update: I initiated a dispute via Paypal and as expected they did not send me my code before the weekend and still don't think they did anything wrong. It's now end of day Monday and still no unlock code, only promises. I have given them until Tuesday morning to send the code and then I will escalate the dispute to Paypal as they are not responding in what I consider a tiemly manner."
"Very, very frustrating experience! Ordered a white Samsung Galaxy Note 4 from their site and paid for expedited shipping. Got the tracking info and checked the site like crazy, multiple times a day. It said that the package was out for delivery the Saturday after I ordered it. I was at home all day but did not get any mail. Sent like 3 emails and got no response. After that I called and was told that an investigation had to be done as to the whereabouts of the package. I was told they would call back when the investigation was conducted but they did not so I emailed again, this time with a much more indignant tone. I finally got an email back saying they would email a claims link and after that another order would be shipped to me. That was a week ago. I have emailed at least 3 more times since I filled out the claims request. No response. No package. No nothing. I try to give people the benefit of the doubt and not assume the worst, but there is a fine line between that and being naïve. They are clearly full of crap and are trying to play me for a fool like they have to other people before me. I just regret not reading the reviews before I made the purchase."
"Devices-Now is absolutely the best place to purchase an unlocked cell phone! They carry all major carriers so I found the one I needed for T-Mobile at the best price possible. It was an open box item and I received it just as described - In PERFECT condition!!
The staff was extremely responsive when I had questions and VERY kind, prompt, and courteous. I am referring anyone I hear of needing a cell phone to them and recommend them to anyone because you can't find a better phone at a price like this. To top it off they offer superior customer service so I couldn't be ANY happier about my purchase!
Don't hesitate purchasing from them as their prices and quality can't be beat!!
LOVE my phone, the price, and the service!!! Thank you Devices-Now!!!!
"
"This is my 3rd purchase from this site and I have been thoroughly satisfied each time. I haven't written a review with my 2 other purchases however after reading some reviews in this forum felt it was my responsibility as a satisfied client to share my experience for other buyers to view.
I too own a small business and can relate to devices now as clients often have a tendency to leave poor feedback that can be unwarranted or overexarated. People have become quite harsh these days which I find very troubling as they do not realize how damaging it can be to a companies reputation. I had called devices now before placing my initial order as I had never dealt with them before and wanted ensure they were legitimate. I had read a few reviews on this site and understood as a business owner that some reviews may not be accurate and was looking some reassurance. The rep Mary had explained to me that they do not use this site to host their reviews but use a different site which can be found at the bottom of their website with over 2000 positive reviews. I was impressed with their professionalism and explanation. All of my orders were handled and delivered in accordance to their policies. I will continue to shop here and recommend to all friends and family.
Sorry if my review is long-winded however I felt it was my duty to share my experience as most don't when they have a positive one. Happy holidays to all!"
"I am very impressed with my recent purchase of the Iphone 5. Jennifer and Josh were great assisting me with all questions and concerns I had about my order with devices-now.com. I was a little skeptical after ready many bad reviews on their website but they actually upgraded me to a S5 since the 5's were sold out and sent it thru express mail free of charge. I got my phone 2 days later :-) The phone is brand new and for a 64G no other websites was able to compare in price. Ill definitely order again. My second package is in transit and both tracking numbers that were sent were correct. Thos company is awesome..don't let those bad reviews fool you
***Update Dec 20th 2014***
Still missing defender case and hd screen protector that was also apart of my order. I had to buy one from Walmart.com since it was apart of my husbands Christmas/Birthday present ????:-( asked for a refund a few days ago"
"I purchased a "7 day old" Samsung Galaxy 4 from them and the item I received ran extremely hot, so hot that one could not keep it in a pocket.
I returned the item and they never refunded my money. They also would not return any correspondence, whether email or voice mail.
I have their original correspondence where they indicated it could be returned and I also have a tracking number proving delivery of the returned product.
Eventually, I had to contest this by contacting my credit card company (Capital One). My credit card was refunded by Capital One and then Devices-now waited a month and recharged my card for the full amount a second time. This is outright fraud on their behalf and they know it."
"I ordered a phone on cyber Monday and have yet to receive my order. They said 2-6 business days to process but when I check it, it says stI'll processing. I can't reach anyone through email. And no answer when I call. DO NOT ORDER FROM DEVICE NOW"
"Horrible, horrible experience. Item still not arrived after 1 month. I can't believe people still buy from this site. Do Not Do it!! The headache and wait is Not worth saving 20 bucks. Buy from reputable company. I am going to have to file a fraudulent charge through the credit card company. This place is a joke. I don't think they even exist or have inventory anywhere. They take your money and don't deliver product. AWFUL!! DON'T BUY FROM THIS COMPANY"
"I just got the phone. Well packed. In time as specified. Looks perfect. Not yet activated. Hope will function as it looks"
"I was initially worried when I didn't hear back after I had placed the order but once I received confirmation that it had shipped it arrived quickly and the phone looks to be in really good condition. Thank you very much"
"I bought my GS5 from this site and am very satisfied with the purchase. I used this site for my husbands iPhone because I found it to be trustworthy as opposed to buying from an untried source"
"I bought a phone at Devices Now on 11/14/15. On 11/17 I get an email from them saying the have printed the shipping label, and a tracking number. I constantly check the tracking number, but to no avail. The phone was supposed to arrive in 2-6 business days, but guess what, it is 11/30 and I still have yet to receive it. Further, I called the post office today and they looked up the tracking number, and they said the package has never made it to a post office. So Devices Now must have printed a shipping label, which got it a tracking number, but they still after 16 days have not shipped it out of their facilities! And who knows how much longer it will take, because I cannot get ahold of their customer services. When I call, they don't answer because "all of their customer service representatives are currently busy" so they recommend emailing instead, but say that if I do leave a voicemail they will get back to me within 24 hours. Well last Tuesday I leave a voicemail and an email, and I still haven't gotten a reply. And they say that if you email them they will get back to you "momentarily" during business hours. What a complete joke! I have no sent 3 emails and left 3 voicemails, and no reply to any of them. So now they have taken my money and I have no phone to show for it. If I ever do get my phone, I wonder what condition it will be in... If you don't want to go through all this hassle, definitely don't shop at Devices Now."
"Nothing but lies from this company. Very difficult to do business with. Sent me a tracking number but phone was not sent to post office as stated. After I wrote to cancel order they sent email that the phone had been located by the post office but in fact was not mailed until the next day after. Still have not received after 3 weeks. No one answers their phone and emails are like a game so I would never do business with again. Am trying to go through PayPal to resolve this."
"I ordered a phone from ebay from a company called devices now. I paid the extra fees to have my phone delivered to me sooner. I was told my phone would arrive in 3-4 days which was so far from the truth. I was given a fake tracking number that usps could not track. Once I discovered this I immediately tried calling this company but to no avail I couldn't get a response. So I contacted them by email asking them to cancel my order and refund me my money. Instead of accommodating my request they sent the phone to me anyway a week and a half later. I then contacted PayPal for a resolution but was only told that they needed to do an investigation before refunding me. I then paid to have the phone sent back after getting another phone from a more reputable company but was never refunded my money. These people are scam artist and whatever you do, make sure you never order from devices-now.com"