"Although I eventually received the phone I ordered in something like the condition described, it ended up taking much longer than advertised and coming from a different company. I think they just ordered it online and had it shipped to my address. The order slip showed a lower price than I paid, so they just pocketed the difference. I have not gotten anything out of customer service and my last Email could not be delivered because their mailbox was full.

Some other problems with the order:
* Customer service never responded to pre-sale questions.
* It took 6 days from order to shipment, even through they promise two days.
* The phone was suppose to be in "New" condition, but showed signs of use and had some damage.
* I ordered a case with the phone and that has not arrived, nor is there any sign of it being shipped.
* When I Emailed them about the missing case, the Email bounced with a "mailbox full" error.

Followup: I was finally contacted by customer support after posting my review. They offered to replace my phone with one in the promised like-new condition or provide a partial refund. They also gave me a refund for the case that was never delivered. They evidently had "technical" problems that prevented them from receiving Emails during the time I was trying to contact customer support.

If you decide to go with them, I hope your experience is better than mine."

"I was very nervous as it was my first time buying from this site, but got my phone in good speed and fantastic condition. It's exactly as advertised! "

"Unless you love frustration, lies and increasing aggravation, for your own sanity, DO NOT PURCHASE, from this company. Many others are trying to tell you the same thing. I ordered on Nov. 5th, on Nov. 9th I was given a tracking number for my shipment, but for a week USPS did not show the package as actually shipped. Sound familiar? I exchanged emails with a kind person many times. Just as all the others it was blamed on USPS. How many problems have you had with USPS? Finally yesterday Nov. 18th I was given another tracking number they stated as shipped, express, next day delivery, strange but it was the same tracking number I was given before. I was assured my package would be delivered today, Nov. 19th. Can you guess what happened? Me too. Some package they shipped to who knows where arrived in Flushing, NY this morning on it's way to the destination. Problem is I don't live within a thousand miles of NY. Their customer service was kind and quick, but if you purchase from them you might as well email me with your problem. I can tell you exactly how this is going to work for you. You will be forced to open a case with the payment option you used. Have you ever seen a company that blames so many shipping problems on the U.S. Postal Service? I would guess it's a coin flip chance to get anything from them. Oh, they will take your money immediately. Don't, whatever you do, don't think this won't happen to you, good chance it will, read these reviews, you'll find many common issues, identical. DON'T PURCHASE ANYTHING. Update: I had to open a case with PayPal. Nothing delivered today Nov. 20th. I received a phone call from a male at devices-now.com yesterday after opening the case with PayPal. He swore and cursed at me after I refused his offer to send me an otter box. He actually called me nasty names I've never been called before in my five decades of life. Save yourself, we are trying to warn you. This seller rating site does not require an invitation to write a review as theirs does. Worse purchasing decision I've ever made. Good Luck. Oh, I told him good luck yesterday, and he accused me of threatening him. What? "

"Lowest price i saw for the phone i wanted and customer service was satisfactory and accomodating."

"Had an issue with the phone where one cannot hear when talking out of the speaker.
We got a return label within 2 days and a replacement within 4 days."

"I ordered a unlocked 5S I phone. I am thrilled with it. It was in excellent condition and was delivered in a week. It's working great and have no complaints. I would order from this company again without thinking twice."

"The phone arrived yesterday afternoon.. everything works really fine.. the customer service was really helpful.. So far so good. "

"This is my 3rd purchase with this company. Am very satisfied this companys service and products. Highly recommended!"

"Josh was very helpful with my questions. The phone looks great almost brand new. "

"I ordered 2 cases for iPhone 5S's on Oct 5, 2015 and as of Oct. 26, 2015 they have not been shipped. I am in the process of canceling the other and will never to business with Devices Now again. Buyer beware!!"

"Ordering from Devices Now was very easy. I quickly found the phone I was looking for, but waited a day to continue my search for the best deal. I returned to Devices Now not because the price was the cheapest, but because of the warranty and easy return policy. Sometimes it is better to pay a little more ($20.00) to have piece of mind! I placed my order on a Saturday and received the phone the following Friday.
Great delivery!"

"EDIT:
After writing this review I got a call from Device Now on 10/16. They offered me credit against my invoice and tried to rectified the issue. I am glad that their customer service was quick to resolve the issues. This credit was more or less in line with what I might have paid for the product elsewhere.

As I mentioned in my review that I received my package relatively faster so I was happy with the shipping part. I would give them a try again in future.

Changing my rating from 1 to 3.
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Despite of reading other bad reviews I thought of giving them a try.

I ordered on 10/08/15 and wasn't expecting anything before 14 days.

I received a tracking number on 10/09/15 which was of no use as one cannot track anything from it. It is just created to give you a false hope that your ordered has been processed. I tried tracking my package through that tracking but every time it was same message that a label has been created.

Since it was mentioned in the terms and condition that it will take 14 days so I wasn't going to contact them. However, today, 10/15/15, I received my package.

I was very disappointed when I opened the package as it was an old phone instead of mint condition phone which I ordered. All the scratches were visible at the back and it looked like front screen was replaced as well.

Had I known I would have ordered it from some other seller. Also if I wanted an old phone I would have paid the price accordingly. Not only this all the accessories that came in the package were all shady local products. I had to check authenticity of this iPhone on Apple website.

I read other reviews and one thing that was common is that instead of improving service they just provide same old explanation that it is USPS' fault because of delay in service.

Please try to improve your service, not only it will help you in winning new business but also your customers would be thankful rather than writing such reviews. "

"WARNING- don’t order from them – read all the bad reviews. Excuses and lies is what you can expect if you do order from Devices-Now. When making a order Devises-Now will pay for a shipping label and are issued a tracking number so when you check the tracking number it show a pre-shipment Info sent to USPS.
The pre-shipping info is only information notifying the post office they paid for a shipping label but they do not actually physically deliver it to the post office.
They hold you item as long as they want and when you call they will tell you it’s the post office that lost or shipped it to the wrong location. Once they did ship my order the post office did ship it to the wrong location. But I ordered it on 19 Sep 15, and did not receive it until 5 Oct 15, Sixteen days later I received my cell phone.
It was 12 days from the time they claimed they shipped the item until the post office actually received it. Once the post office did receive it (even thought it did go to the wrong location) it only took 5 days.
I paid through PayPal so when I told them I filed a complaint with PayPal my phone was found. Sixteen days I had to wait, some customers never got their phone per reviews. I made the mistake of not checking the review, please don’t make the same mistake.
"

"So far so good! Wish the site said where you shipped from. The phone arrived 8 days after ordering and I am in Virginia. Other than the slow delivery time, especially the USPS, I was very pleased with the site, customer service and the device."

"First it took almost three weeks to get my phone, but I sent it back. Now I have been waiting for my refund for a month. They keeping telling me they have to make sure the warehouse have received the phone. I know they have because the usps sent me a message it Been delivered. I will not be using this company again."