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Verified
5/5

2003-10-28

"Digital MegaStore shipped my Sony DCR-TRV33 Mini-DV camera immediately and it arrived one day before the scheduled arrival time.

Yes, I had to call in and hear about two or three after-market products, but it was a soft sell and well worth the price and money.
"

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Delivering products damage free
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Delivering products on-time
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Verified
5/5

2003-10-26

"Excellent purchasing experience. I purchased a Sony DSC-F717... placed order Monday, it shipped Tuesday, and received Friday. I did receive the "verify your address" phone call after I placed the order, and the representative did ask if I wanted to purchase accessories or an extended warranty, but when I said no, he didn't push at all. Actually, the extended warranty was a good price, but I didn't choose to purchase it. The product was brand new, US product, warranty, etc. I chose this merchant because of their price, plus their rating here (a big THANK YOU to ResellerRatings!) I would definitely recommend buying from them and would do so again myself."

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Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-09-19

"After I ordered a camera from this company they called me to confirm my address and sent an email since I was unavailable. I read a lot of stiries here that when you call back they might press you to buy overpriced accessories, so I was anxios about it even if I read many good reviews prior to buying the camera. I called, confirmed my address and I was told they have promotions on filters and I said I don't need them, then Randy, their representative mentioned memory sticks and I answered no again. He said, OK then, you all set. Next day, Friday, I got tracking number via email and on Monday my camera was delivered.
I am very satisfied with this store, their price is good, their service is good, thank you, guys!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2003-09-18

"I had brought a sonytrv33 minidv from this store..i placed the order on the 14th of sep and received the product on 18th of sept..i was told it might be delayed..but it arrived earlier than i thought..great shop and good shopping experience..i will defenetly buy more products from this shop..thanks guys.
Arun
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
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5/5

2003-09-12

"I purchased a digital camera on a Wednesday and they called me to confirm my ship to address the following day. Also they told me about the specials which I declined to buy any of them because I had made the decisions on what accessories I wanted to buy. The sales associate told me it was fine that I didn’t want to buy anything additional. I received an e-mail confirmation for the shipping information with a tracking number. The camera arrived 1 day earlier than anticipated. My overall experience was fine. I had no complaints with the service. I would buy from this company again."

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Overall product shipping and delivery process

5/5

2003-08-28

"Fantastic expoerience - they were a few bucks more than others on pricescxan.com, but defintely worth it!

I ordered an Oylumpus digital camera from digital megastore late Aaturday evening and received a follow-up call Sunday afternoon to confirm the order and answer any questions. The sales person was curteous and helpful, and did not try to upsell accessories. Three days later I received the product as ordered and over $60 cheaper than retail ($180 less than MSRP).

Great overall experience - one of the best I've had for online electronic sales.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
N/A
Overall web site
Web site being easy to use
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5/5

2003-08-13

"I called to order a Sony PD-150 Camcorder. After I mentioned to "Abe" the sales rep of the previous terrible experience I had with Digital E-Tailer, he was very helpful with the order. He was not high pressure at all, I had to mention buying accessories and Warranty to him.

He called me to advise me of the tracking number and the product was delivered as promised.

I am VERY satisfied with the transaction. It was 180 degrees from the transaction with Digital E-Tailer.

I will recemmend this merchant to friends and co-workers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
N/A

5/5

2003-07-29

"I purchased an Olympus C-5050 through the onlie website and am very satisfied with the transaction. I was nervous about making a $550 purchase through a company I never herd of before but I needed a rock bottom price and DigitalMegastore had it.
They stated "72 business hours" to process orders and they were a bit slow on that promise. It was not till the end of the 4th business day that my order was shipped. I got impatient and sent an email about my order status and they responded within 24 hours. Got my tracking number shortly thereafter. FedEX shiping took 3 days, total of 8 days to get my camera. No hard sell or bait and switch. This is no frills online shopping but if you know what you want and the price is right I would recommend this company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
N/A
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-10

"Fast shipping. No games. No hassles. Low price - high service.

Will do business again.
"

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5/5

2003-06-18

"I baught a JVC GR-DV800U at a bargain from them! The person I talked to was very nice and did not even push me to buy anything when I said I did not want extras at this time. Shipping was quite fast and I recommend them to all!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-05-22

"Great Price - Good customer servie - Poor web tracking
Ordered a Canon ZR70MC camcorder - one of the best prices I could find from a high rated company. They upsold me some stuff on confirming my order, but I called back an hour later and canceled that part of the order. They took it off without question. So far, so good.
The only problem I had was when I tried to track the order online. I needed the camera wihtin a week, so I selected 2nd air. My order did not show up on their site until Monday, and then it said it had not yet been shipped. Tuesday, the same information. I called them - they said it had shipped Monday, and gave me the tracking number. I received it later that day, so it looks like it got overnighted.
Bottom line: seems like a good company, but don't trust their online order tacking - call!
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-21

"Having always been a little reluctant to buy online, I can say unequivocally that DigitalMegaStore will be the only site I'll visit when making future electronic purchases! Courteous /helpful support staff, quick, on-time delivery, excellent packaging, and the best price on the web made buying from the DigitalMegaStore a "no-brainer." The site is user-friendly and offers a thorough product description so that the customer can buy wisely. Avoid all of the hassle and problems of other vendors and bookmark DigitalMegaStore among your FAVORITES. For me it proved to be a worry-free, secure, and safe merchant that helped me choose the right camcorder. I'll become a repeat customer when I go looking for accessories and a digital camera. My hats off the the DigitalMegaStore."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-05-13

"They were a bit rude on the phone when I called to see if the camera was in stock. Would not let me order over the phone even though their web site gives a toll free number to do so. All that aside I ordered my Canon G3 camera and got it new in sealed box in a few days. I am happy that I saved about $100.00 on the camera. I would order from them again. Shipping was pricey... $60.00 for Fed Ex. Even thought I ordered next day air I don't think the camera was in stock as they stated because it still took three days to get it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-09

"I received my order quickly and efficiently. I am very pleased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-01

"To whom this may concern,

I would like to let you know that I was very satisfied with my purchase and was also very impressed with the delivery time. I have recommended your store to people since my purchase. Thank you for the positive experience with ordering over the internet.


Thank you,
Nicole
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site