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Product & services pricing
4.47/5
Chance of future purchase:
4.77/5
Shipping & packaging:
4.76/5
Customer service:
4.65/5
Return/Replacement policy:
4.72/5
Featured Review


Verified
1/5

2020-12-14

Horrible customer experience

"We purchased a system in July of this year, waited months to get it. It was defective (which it took weeks to determine, but was overheating to an extend that the tech was shocked). It took two months to get the return squared away. I paid $1,062 for this system and they only refunded $734 claiming "shipping". Do not expect this company to stand behind its products or meet normal standards for customer service. Would give it 0 stars if available. Stay away!"

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Rep reply posted 2020-12-14
A rep from Digital Storm, digitalstormonli, has responded:

“We're sorry that we disappointed you, the RMA service team was not able to replicate the issues you were having, and for that reason, we had to charge a 15% re-stock fee if you did want to return a working PC. Our remote technicians make their best attempt to help estimate what an issue is, however that's why we always need to do a final review with the unit back at our facility.”


Verified
5/5

2020-12-13

Great Customer Service!

"I was in the market for a laptop. My husband loved working with Digital Storm on his desktop. The chat feature on the website was great. Their customer support answered any questions I had and helped me work through what specifications would be best for my needs. They kept me updated during each phase of the order process. My laptop arrived in the timeframe I was quoted. I'm very pleased with my laptop and would definitely buy from again. "

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Verified
5/5

2020-12-13

Excellent customer service

"We never purchased anything from Digital Storm before... (my first thought was it’s kinda pricey). But I reached out to them through chat on their web page and Ryne, was so helpful! They were able to answer all my questions. Honestly, I asked so many questions. First time purchasing a PC... but let’s just say Ryne was so helpful, I didn’t even care about the price anymore. Great customer service pushed me to make my purchase.

Delivery was so fast too.I received my order one day earlier than scheduled. Unboxing was so fun. The packaging was top notch! Thank you Digital Storm, we will definitely be returning customers!!
"

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Verified
5/5

2020-12-13

Excellent company and products

"Digital Storm is an amazing company that provides high quality work and gaming stations. My son is very happy with his new PC. He has been dominating on Fortnite since getting it."

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Verified
5/5

2020-12-13

Amazing

"I recently received my pc from Digital Storm and it runs so smoothly. I haven’t had a prebuilt pc run this smoothly in so long :) "

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Verified
5/5

2020-12-12

Blown away by product and customer service!

"Received the PC this week, and am not giving it to my son until Christmas, but I did take it out of the box and start it up to make sure it all looked and ran as expected. I can tell it was shipped with care (and experience, I'm sure) and it booted right up. I loved receiving the update emails as Digital Storm went through the purchasing and "creation" process! Taking a peek early got me excited -- LEDs were spot on, and I cannot wait until my son sees it on Christmas morning! He is going to be beside himself!"

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Verified
5/5

2020-12-12

Better than the competitiors

"Their website is absolutely user friendly, and the options they offer is amazing. The best thing is the pc's won't even break the wallet which was surprising against Digital storms competitors. The shipping was quick and I was updated along the way which assured me the pc was in good condition and will reach me safely and fast. "

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Verified
5/5

2020-12-10

thankful

"I had the best experience with Digital Storm this week, there was just one mistake tho it was when I placed an order then called back to change few stuff. I received the first order not the edited one. But it was fine I called the customer service about what happened and I return the wrong one back and I’m gonna receive my order this week soo excited this only happened in 2 weeks. It was great experience with the costumer service. I highly recommend Digital Storm."

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Verified
5/5

2020-12-08

Velox pc

"Amazing computer with amazing staff. I could not be anymore happier with my computer thanks for the amazing expirence "

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Verified
5/5

2020-12-08

Phenomenal service

"I bought a $2K custom order, and it’s the greatest purchase I’ve made in a very long time. Not only was it to my exact specifications, it was finished sooner than I expected. I had an issue with my shipping address, and customer service replied to my email in less than an hour, and walked me step by step through the process of changing my information. 10/10 will definitely make additional purchases from this seller."

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Verified
5/5

2020-12-06

Worth the wait.

"Ordered my new computer from them after researching. Just received my machine about a week ago extremely well built and fast. Very happy with this purchase!"

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Verified
5/5

2020-12-02

Just got a beautiful pc from Digital Storm!

"Great experience I purchased a pc and no shipping problems! I don’t know how even digital storm did fantastic job and thing is a beast. PC works perfectly out of box. Thank you, Digital storm! "

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Verified
5/5

2020-12-01

Digital Storm Helped Me Achieve The Title Of "GREATEST DAD ON THE PLANET"

"My daughter has been peppering me for over a year to get her a "Legit" Gaming PC. After doing much research, conversation with co-workers in the "IT" world, and finally reading a stellar article in PCMAG, I fulfilled my daughters wishes with a wonderful system from Digital Storm. The whole experience from building the CPU, picking out accessories to getting the final product was seamless and an overall Excellent Experience. I would highly recommend Digital Storm vice performing a DIY event due to the quality, craftmanship and overall price. Thanks to Digital Storm, my daughter has bestowed me the title of "Greatest Dad on the Planet". "

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Verified
5/5

2020-11-27

Best Choice I've Made

"I was looking around for pre-built PC's because this is my first PC and I wanted to get my foot in the door. I looked around and saw Digital Storm. Of all the companies that sell pre-built, they were top of the line when it came to the subject. When the Lynx arrived, I was very satisfied with the product. What caught my eye was how clean the PC was built. The cable management is excellent. If you're looking for pre-built, these are the guys to go to. "

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Verified
5/5

2020-11-24

"The design and purchase of my computer was simple and seamless. Digital Storm did a great job keeping us informed of their progress. The computer arrive ahead of schedule and was easy to unpack, set-up get started. I am thrilled with the end product! I highly recommend Digital Storm and look forward to working with them in the future,"

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