"I was very pleases to DinoDirect, so this diversity radio-controlled cars. I especially like the big speed SUVs. I long to choose a particular model, and finally determined and ordered. Delivery in a timely manner tripped and I raced with my baby this machine on the track. Me and my baby have been many times delighted with this machine - fast, reliable, beautiful and easy to handle. This is one of my good experience with DinoDirect."
"i have ordered of dino direct before and always found their service to be good, the products are worth the money i paid and delivery has been within a reasonable time. my last order has taken longer and i thought it had maybe been lost in the post, although i did not take out the insurance (a lesson learned) when i contacted dino direct they were helpful and promised to sort out a satisfactory solution, my order has now turned up after been delayed in the xmas post,but i have no doubt dino direct would have sorted out a solution, i will of couse be ordering again "
"I have had good experience with DinoDirect rep 'Otta'. The service via chat was excellent. I got back a giftcard of $20 for an item out of stock. And in fact I was offered for a replacement item of my choice if I wish to change. I opted for the giftcard because it has no expiry! Thank you for clarifying on the out of stock issue and assisted me in getting back the money promptly. "
"I like to do a lot of shopping. But our life is difficult to find the ideal. Each store has its drawbacks. It is difficult to find the perfect shop. DinoDirect conquered me with its diversity of things: fashion items, home accessories, gadgets, appliances, and more. And also free shipping all over the world, and even between continents. Discounts, promotions, it's all there! Lots of other useful things. For example, I found a special battery charger radio-controlled cars - a very rare thing and useful for my hobby - can significantly extend the life of Li-Po batteries. I paid with PayPal, and two weeks later he came to see me. This charger I use to this day and everything is fine. I conquered DinoDirect."
"I've just had a very wonderful experience with DinoDirect. The customer service rep was very helpful and I would place an order with them again in the future. "
"When dealing with an unfamiliar company that you have just picked off the web, there is always a slight concern that they may not step up to the mark.
I can honestly say that DinoDirect have been superb and 100% reliable.
My shipping option was upgraded free of charge, their response to an email I sent asking for an alteration to my shipping details was done and confirmed almost immediately and they even followed up with an after sales email to check I had received it and all was well from the help department.
The item was securely packed and clearly labelled.
Thanks DinoDirect.. I will definitely be using you again and again..."
"Originally, i had received a jacket with a size that wasn't the same as on the size chart. Got in touch with a service rep "Otta" who was just excellent with his customer handling skills as I, for one, was irate to say the least. This was a new year present for my brother and I really wanted it to be prefect. Otta ensured so, by ensuing a replacement of the jacket with one of a size meeting my needs. Am glad that i chose to shop at Dinodirect. Thanks Otta and Dinodirect! 10 on 10 customer service!!"
"Thanks for the arrival of my HDMI to VGA convertor."
"THANKS TO THE CLASS AND BEAUTY OF THE DRESS I FOUND HERE ON DINO DIRECT.....IM WAITING FOR MY WONDERFUL MAN AND MEN TO CHOOSE THEIR SUITS GRRRRRRRRR ....( THE LESS SAID ABOUT THAT THE BETTER)LOLS ....I MEAN YOU GUYS MAKE IT EASY .....
SO THEY WILL BE ON HERE ASAP......
AMAZING TOTALLY AWESOME DREAM I MAKING COME TRUE ....MADE SO EASY BY YOU IN SO MANY WAYS :) "
"Sharon from DinoDirect was super helpful. She sorted out all of my queries and questions. I have left feeling very satisfied with the service provided. Thanks again Sharon :-)"
"Absolutely stupid service, pathetic on every level. "Sharon", is currently mixing up windows as to who she's talking to. My order is currentlly 34 Business days past due and says she "doesn't know" about my order, and if it doesn't arrive by the 24th of December to contact them again, which would make it 45 business days past due. Which is the international requirement for making a claim to their customer service. After informing that she offered me a pitiful 27$ Giftcard or to resend my items? How in the hell do these people stay in business."
"excellent place to buy quality merchandise. Good prices. Relatively fast shipping. "
"My first experience on DD and also be the last!!!
So disappointed!!! First of all, I placed an order $235.98 and waited for 2 weeks - No Approved yet! so I wanted to cancel one of my items because I thought it was not approved yet, so I could make the change easier. But, No! This order took me over 2 months to receive it! What a service! During 2 months, I had to contact their customer service 5 times to ask about my order; they said the same as every time "Sorry" "I will help you ship it out in 24 hours" I believed in their words. And what? I waited in 2 months. I missed my husband bday's present cause of this stupid service!
I now, When I receive it, one of the items is not the same as the picture that it was viewed on page. I want to refund it they said that I have to pay for my shipping fee for refund! I paid their package returning premium for 0.99 and now, what?
Too Disappointed!!! Never ever order on DD anymore!
No Star instead!
And now, Hello DD, I did contact your ChatLive to talk about my problem with the item, I sent to whoever chatted to me the SKU picture and everything (as the same day that I received my items). He/She told me that I have to wait 72 hrs (a week????) for the system to respond my problem !!!! What kind of service are DD? when the policy said that I have to refund the item in 30 days and now it wasted a week for them to respond me!!! what if the same as before when they said system got bug or error and ask me to wait another week or even over a month then they will say goodbye to the fake item!!!????
DD asked me to change my feedback , hello when you refund my money for that fake item i will delete this feedback or , maybe just change it that you guys did your job for my refund. I couldn't believe that I have to stuck with you guys over 2 months! I thought that when I receive my order then I don't have to have any link with DD never ever again, but now, sigh!!! I am really tired with your service! "
"my problem was solved by sHaron, I'm very satisfied with the results, excellent customer service"
"Good seller communication. thank you Dino direct!"