"Excellent service and product Dinodirect. Super like"

"Placed an order and paid via paypal on 10/18/12. Recieved an email on 10/28 saying that the order had shipped. Their website also reflected this. On 11/13 they sent me an email "Warm Tips - Regarding Your Order" asking if I had recieved it yet. I replied that I hadn't. After several emails back and forth and them encouraging me to wait a month (putting things past the point of a dispute with paypal) I finally started the dispute with paypal. They blamed me. "Since you do not select the $2 insurance fee when you place the order." I do not remember an option for insurance nor do I think it should be required for them to actually ship you what you paid for. I have heard nothing further from them, have not recieved anything, and will have to escalate the paypal "dispute" to a "claim". The order tracking on their website has now changed. It used to say that the order was shipped 10/28 and now shows nothing beyond that the order was placed. This is the first time I have ever had a problem with purchasing anything online, or with using paypal. Needless to say, I will not make this mistake again and would encourage others to steer clear.
Imagine my surprise when, after the item did not come today, they told me that the only way they could issue a refund would be if I closed the paypal dispute. I guess I get to see whether or not paypal's protections are worth anything.

_sharon_ 18:35:18

Hello, welcome to DinoDirect’s live chat. Is there anything I could help you?

****@**** 18:36:29

I'm curious about the status of my order. It used to say "shipped". Since I have complained about not recieving it, it no longer says "shipped". Did you confirm that it did not, in fact, ship?

_sharon_ 18:36:53

I would like to check it for you, would you please kindly wait for a few minutes?

****@**** 18:37:05

alright

_sharon_ 18:37:08

would you please confirm your shipping address here?

****@**** 18:37:42

can you tell me what address you have? or what address it may have been shipped to?

_sharon_ 18:38:59

xxx United States xxxxx is this right ?

****@**** 18:39:16

Yes, that is the correct address

_sharon_ 18:40:06

okay, so as to your issue, if you still do not get the items after tomorrow, please contact us, then we will resend you the items or refund you

_sharon_ 18:40:10

okay ? sorry for the issues

****@**** 18:41:22

What about the original question? I'm curious as to why the status changed on your website and no longer refers to a ship date.

_sharon_ 18:41:47

we did ship the items to you in the order

The Attachment: Capture.JPG
****@**** 18:42:51

Then why did the status change on your website?

_sharon_ 18:43:54

oh sorry about that,i will contact the related department to check it for you, maybe there is a bug

_sharon_ 18:44:07

sorry for that ,and please contact us tomorrow if you still do not get the item

****@**** 18:45:33

I will. When the item does not come tomorrow you will refund my money?

_sharon_ 18:46:01

yes, we can do that

****@**** 18:47:01

Ok. I will contact you again tomorrow then. Thank you.


_sharon_ 18:47:30

you are welcome, my pleasure, see you later, thanks for your patience

_sharon_ 18:47:34

then have a nice day, goodbye =)
"

"I have placed several orders in with DinoDirect and all were shipped promptly. This last order was somehow lost in shipping and I didn't receive it for well over a month, although I was charged right away. DinoDirect customer service told me to wait for a month in case the shipping was delayed. After a month, they did refund my money. Although I was frustrated not getting my package in a timely manner, they dealt with me honestly.
Update a week later - I did get one of the two shipments sent, did not receive the other yet, but payment was refunded for the order."

"dinodirect is simples and fast!!! thank you!!!"

"Awesome! Was able to order my products quickly and easily. The ability to track my shipment as it was sent was great so I could plan accordingly. Items arrived in perfect condition and have worked exactly as expected. Will definitely order from here again! Quick service, decent parts. Happy to deal with DinoDirect and I now check them out when I'm looking to purchase something they might stock. The freight was quick, very happy. I just hate that feeling when I know I just missed a great deal even though I scoured the net for hours to find the best price, I don't get that feeling when I shop at Dino. They have the products I want at a great price, service is wonderful and shipping is speedy."

"I highly recommend shopping with DinoDirect. All items are prices competitively and they take care of their customers when needed. My item was delayed due to weather disruptions, but customer service was very responsive and professional. They offered alternatives to resolve this issue, but I did not have to use any, because my item arrived few days after. No damage and I received it as described. They have treated me fairly and I recommend shopping with them. Just make sure that you pay little more and use proven shipping method. Keep up the good work DinoDirect!!!"

"If you haven't noticed yet, Dino Direct reviews are all coming from their own people. They have a lot of people who work for them. Some are good in English, some not quite. This is why you see thousands of good reviews on them. Beware people! Dino Direct will lie to you all they can! They will tell you they have the product when really it takes them weeks to get the product in stock! They will ask you what shipping method you like, they will send your items to you through their cheapest chosen shipping method. So why bother choosing what you like when they end up choosing it anyway???? Do not deal with them especially when you want something received at a certain time such as birthdays, parties or you have a little business going on. They take so slow in preparation, so slow in shipping. I am still waiting for my orders and I have no feeling of excitement anymore due to this awful experience. Maybe I will get my package, maybe I wont. I am never dealing with them again. And I wish they would think about closing their business. Also, please go to their FORUM under COMMUNITY. You will see the real people complaining. Thanks."

"DinoDirect has one of the most extensive evening/wedding gowns of a remarkably high quality at reasonable prices.The site often has extensive offers and all customers are rewarded. The pre-sales and after-sales service is commendable. Every little detail is taken care of.The only problem I encounter is the inaccurate description of some items. I have personally purchased from several on-line sites in the US UK Hong Kong and my home country, Malaysia. DinoDirect is my favorite at the moment."

"Good company, has responsibility and good customer service. We need more companies that meet the customers like this. Dinodirect is an example to be followed."

"Awesome! Was able to order my products quickly and easily. The ability to track my shipment as it was sent was great so I could plan accordingly. Items arrived in perfect condition and have worked exactly as expected. Will definitely order from here again! All ordered items received. The received item is good. Customer support responded to my request about it.
Received item was very good. This company deliver the goods and answer any email i send. Definitely a good, cheap place to shop. Shipped my order within a few days. Arrived in good packaging. Dinodirect is one of the best places that i have shopped at, they just have such a wide selection and once you have bought something they are very fast at replying and sending, i have purchased from similar places in the past and was not expecting dinodirect to be this good in comparison."

"I ordered a product from Dino direct which i did not received, when i contacted back they agreed to resend the product and the after sales support was very good."

"I had to use DinoDirect's customer service about changing my payment options. I expected a lot of problems instead I chatted with Sharon who was extremely patient and walked me through the whole process. I could not be happier with the service. Everything was expertly sorted by a very competent operator. I am sure DinoDirects business will continue to succeed while they employ service operators like Sharon."

"I used the Live Chat service today from Dino Direct and I spoke to Sharon. I have to say this was one of the best Customer Service assistance I have experienced anywhere!!!

She helped me sort out my refund straight away. No problems at all. She made me feel at ease and took any worry away - she was extremely helpful.

For all of those in doubt about the service - dont be! They are very very help! Lets hope you get Sharon!! :) :)"

"Very annoyed and frusterated. Ordered a few simple items and paid extra for faster shipping...which is a waste of money, but was missing half of the order. I can understand items can be out of stock or discontinued, but not to notify the purchaser or reimburse them upon the sudden discovery that "oh no, we have none left" is very unproffesional. I had to recieve my package, discover myself that its missing items, and then track them down.
Once in contact with DD, it was a very frusterating arguement to get a reimbursement which i will hopefully recieve within a few days. This is the hour conversation that i had to endure to hopefully get reimbursed.
****livechat****
Please wait for a site operator to respond.In some occasions, our operators are chatting with 8 to 10 customers at the same time. You may have to wait half a minute for a reply.Thanks for your patience.
You are now chatting with 'sharon_'
sharon_ 17:30:41

Welcome to DinoDirect livechat help center! How may I assist you?

me 17:32:02

i recently ordered items from you guys and paid for expidiated shipping....it was even later as well as missing items

sharon_ 17:34:01

I would like to check it for you, would you please kindly wait for a few minutes?

me 17:47:20

you forget me?

sharon_ 17:48:14

A09100000E i am sorry that this item is out of stock

me 17:49:36

so theres no notice or email or notification of any type? as well as items taking longer then what was paid for?

sharon_ 17:50:26

I am sorry that there has a system bug that it didnt send you

me 17:50:48

so then how is this being looked after?

sharon_ 17:53:18

You can take a new one for replacement

me 17:53:52

how/what do you mean?

sharon_ 17:56:14

I mean one item is out of stock

sharon_ 17:56:24

And you can choose another one for replacement

me 17:57:55

A17560000Y-its the closest product that is basically the same as the item that is out of stock. i also ordered 4 of them

sharon_ 17:58:14

I would like to check it for you, would you please kindly wait for a few minutes?

me 17:58:30

do i really have a choice?

me 17:58:31

lol

sharon_ 17:59:18

But this one is too much expensive

sharon_ 17:59:32

How about that i offer you 17.56 USD giftcard

sharon_ 17:59:35

The gift card can be used as cash on our website and it has no expired date. It is more convenient and swift.

me 17:59:57

that is not what i ordered and paid for

me 18:00:33

either reimburse my money or ship me an equivalent product

me 18:00:40

please

sharon_ 18:01:00

A09100000E *4 17.56 USD you paid

sharon_ 18:01:14

I would like to offer you $18 giftcard

me 18:01:26

i dont want a giftcard

me 18:01:57

i didnt order a giftcard, i ordered and paid for flashlights

sharon_ 18:02:00

A17560000Y *1 7.39 USD is much more than the one in your order

me 18:02:26

i understand, but it is the only product that i can see that is the same as the product that i ordered

sharon_ 18:04:24

The gift card can be used as cash on our website and it has no expired date. It is more convenient and swift.

sharon_ 18:04:41

Because the one in your order is out of stock

me 18:04:50

i didnt order a giftcard and dont want a giftcard

You are now chatting with 'sharon_'
me 18:05:55

then you guys should not have advertised it in stock and processed my payment

sharon_ 18:07:01

Because it is out of stock now, we can not ship out , in that we would like to offer you $18 giftcad

me 18:07:59

as i have already mentioned several times, i dont want a gift card, i would like either a replacement product of similar quality or a reimbursement

me 18:08:10

not in a giftcard

sharon_ 18:08:26

Fine for that

sharon_ 18:08:39

Then please choose one item with similar price

sharon_ 18:08:43

I can change for you

me 18:08:55

there is no similar product in that price range now

me 18:09:30

so either A17560000Y or find me one that fits the criteria please

me 18:10:08

3w 100-150lm 1xAA battery

sharon_ 18:15:33

This one is more expensive

sharon_ 18:15:48

If you need this one you need to pay the price difference

sharon_ 18:15:55

Is that ok?

me 18:15:58

no

me 18:16:18

i would like you to reimburse me then please

sharon_ 18:19:24

Ok then we will offer you $18 giftcard instead of refund is that ok?

sharon_ 18:19:28

The gift card can be used as cash on our website and it has no expired date. It is more convenient and swift.

me 18:20:08

stop posting the same response please, i have already said numerous times that i dont want and never did, a gift card

sharon_ 18:20:37

OK then we will refund you in 2 business days about this monet

sharon_ 18:20:38

money

me 18:20:51

thank you

sharon_ 18:23:33

Why you give me bad

sharon_ 18:23:39

Please be reasonable

sharon_ 18:23:47

You dont understand what is giftcard

sharon_ 18:23:54

That's wehy you said like that

sharon_ 18:24:02

And i am trying to explain you

me 18:24:25

i know perfectly well what a giftcard is and explained several times i didnt want one

sharon_ 18:25:14

What i mean is that you can use it to buy the item you want just now you told me

sharon_ 18:26:12

I stopped working for 1 hour

sharon_ 18:26:22

And because of you i stay here for one hour

sharon_ 18:26:27

And then you give me bad

me 18:27:37

im very frusterated with dinodirect and its services, after paying for items and extra shipping for it to take longer and missing items. Then having to track you guys down and repeatedly say i dont want a gift card, i either want a replacement item of similar quality or a reimbursement and its wasted an hour of my time as well.
******end of chat*****

So when you file a complaint, it goes straight to them and they see how you rate them...and then give you trouble about wasting there time....awesome service....if you want a freaking giftcard. Not so much if you would like the product in which you have paid for
"

"I ordered a fenix T45 flashlight from DinoDirect on 10/20/12. The purchase price on this flashight was a steal, $69.69USD delivered. I then discovered this company seems to have a rather large number of complaints and disappointing reviews regarding truth-in-advertising, travel times, customer service, etc. against it. It took 31 days to get delivered but I got my as advertised new-in-the-box flashlight for a great price so DinoDirect is ok with me. B. Biggins"