"They sent me the wrong shoes, but when I emailed them they got back to me fast and not only sent me a new pair but they’re letting me keep the ones they originally sent! Saving me the hassle of sending them back. Even tho they messed up they made the situation better and that all that matters! ❤️"
"I've been online shopping for years, many different stores from diffrent countries and never have i had this treatment - this is the BEST OF THE BEST costumers service I’ve ever experienced! alway so kind,
and nice and super helpful, thank you SO MUCH for that! i know for me it upgrades the experience completely and it is not a given.
thank you again for your great staff and support!
Nitzan"
"I’ve been a Dolls Kill customer for a long time and they have been nothing short of amazing. Super easy to do returns and exchanges and if there ever is an issue customer service is quick to respond and solve it! I recently had an order where an item was missing and they were very quick to help me out and have a replacement sent the same day. One of my favorite online stores!"
"ordered a few items from dolls kill and each time i’ve been 100% satisfied with purchases "
"I absolutely love this site! Although sizes aren’t always accurate, the girls are always very helpful and friendly! Any problems are solved right away! Exchange or returns are handled in a very professional manner! The products are high quality and very nice! I recommended it to my co-workers! I have ordered quite a few things, and absolutely happy with them! They are stylish and very unique! "
"Super nice and caring! Would just like to say a huge thankyou, your customer service is top notch! And you are the absolute sweetest "
"I order from here all the time. Any issues I’ve had are handled with thorough communication and timely resolve. Returns are store credit which I usually spend the second it becomes available because they are always releasing something new I already decided I “need” while waiting for the refund to issue. I get so many compliments on my clothing from here. "
"I emailed the customer service contact and someone on the team got back to me immediately and fixed my problem! I was so glad I emailed them! "
"amazing customer service & the best clothes! only place i shop "
"I ordered some super cute platform boots, and after walking in them for 4 hours, the soles started separating from the shoe! I contacted customer service over the weekend, not expecting to hear back until Monday, but they responded back immediately and have a new pair of platforms already on the way! I really appreciated that! The platforms themselves are ADORABLE, comfortable (no pain/rubbing after wearing them for 4 hours straight!), and true to size!"
"Love that I was able to text for help and they got it handled!"
"I recently placed an order with Dollskill & received an incorrect item. I reached out to them immediately & very quickly they responded to my message & began investigating, I heard back the next day that my item was successfully located & would be expedited to me. Great friendly prompt customer service! "
"This was the only site that had white doc martins left in my size so I bought them as fast as I could type. Unfortunately in my frantic state, I forgot to enter my discount code. I texted Dolls Kill (LOVE that you can simply text instead of call) they have a fast response time and even honored the discount after the fact. Very pleased. -Nicol"
"My favorite brand ever and so glad to say that they have excellent customer service! For such a big brand they always reply to emails ASAP and are super helpful. Youre also spoken to like a friend not like a robot. 10/10"
"I needed help with a return. Imani was awesome with me and even went as far as issuing my store credit to me when they saw that my return package was on its way back. They definitely could have just answered my questions and been done with me. But that extra mile made this little drag queen happy af. "