"I spent a few months waiting to catch crypt creeper leggings to be in stock and was super excited when I finally did! While there was a small mistake with my package not only was it super easy to contact them about it, they fixed the problem and allowed me to keep the product sent by accident! I was lucky enough to have Yurixie help me through the process! The clothes I have received are amazing quality and fit just how they should! Will definitely be ordering again! "
"I recieved my items last week and am so happy! The quality is great and when I had shipping inquiries I was helped right away. I love how unique every item is on this site. I will definetly be ordering from here again:)"
"I absolutely love Dolls Kill! I was turned on to their website by the youtuber graveyardgirl. I love the shoe they offer and their employees are super nice. They didn’t have some shoes I ordered, gave me a refund without me even having to ask for it. It was really no big deal that they didn’t have the shoes. But they were upfront and honest with me and that’s a huge plus in my book. Thanks Dolls Kill you all rock!!"
"For some odd reason I was missing an item, and Celina was super amazing and answered within a few hours and was so kind and helpful and gave me a free resend! "
"Honestly, I did not think I would get a response on a Sunday night. But I did! .. When I went to order my goodiez, I changed the address to my new address in NY. However, when I pressed "place order", it reverted back to my old address. I immediately emailed Dolls Kill and thought there was no way I would get a response on a Sunday. To my pleasant surprise, I got a reply immediately and was able to have the order changed to the correct address. So happy!!! :) "
"I didn't see my confirmation information because I used a different email than normal and accidentally purchased the same thing twice, but Nicole was quick to respond and was kind enough to cancel one of my orders with a full refund! On top of having bomb merch, Dolls Kill are reliable and super friendly."
"I had an issue with seeing some returns getting credited to my account. I reached out to Customer Service and received an informed response. Paige was very helpful in getting a solution. I couldn’t ask for more! "
"When I received my purchase m, I realized I had the wrong items packed. With only days away until the festival, I panicked and didn’t know if my outfit would be ready in time. Marina helped me on Sunday before their usual business hours to calm my nerves and express shipped my costume! Now I can rock my alien heart out at escape ! THANK YOU FOR MAKING THIS RIGHT "
"Got some cute clothes and when I had questions someone always got back to me superfast! Love the selections "
"I was worried about shipping cause I think the worst, what if ya know? So I sent a text Saturday and heard back today from Paige, on a Sunday! Hours are M-F so a weekend response definitely blew me back and now I have no worries my package will arrive before my vacation. Can’t wait to rock DollsKill all weekend in San Diego! Love the free upgraded shipping, literally saved my trip!! Thanks for the love, you are my go to place! Amazing **** products with great prompt customer service, sayyyy whaaaatt? "
"My package was being sent to the wrong address and they kindly and quickly fixed the problem for me!"
"I had some returns and it was so easy to return they even answer u on sundays !!!!! Love them so much "
"Had some missing items. The customer experience team was nothing but pleasant. Unfortunately the items that were missing were sold out by the time my issue was resolved. But overall I was not disappointed with the outcome. Will be shopping here again~"
"There was a Halloween costume that I was in LOVE with, but it was out of stock. I texted them and they responded super fast even tho office hours were closed!! Super nice and helpful!!"
"Dolls kill reached out to me to cancel my order and fix my mistake off of their office hours! they always have amazing quality and product. i would suggest this brand to everyone"