"Customer support team is very dedicated and replied quickly to me. I had a problem with customs fees and they‘ve even reached out to the couriers; very friendly and proffessional. "
"I reached out to dolls kill and thet responded so quickly. So friendly And helpful great customer service
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"Had an issue with store credit, but the babes at Dolls Kill handled it, no problem and super quick! They're always responsive and very sweet. Love this store, but love the customer service even more!!!"
"I ordered a rhinestone skirt and it came smelling like glue and fumes/the skirt was stuck together from the glue. I was disappointed and emailed customer service. Paige got back to me in 10 minutes and gave me the full store credit for the skirt, and I didn't even have to return it! Amazing customer service and really fast too!!!"
"I ordered off the size chart and it was a little bit big. Elisa F helped in customer service in the online chat. She was really quick to get back to me. I asked her if the Haight store would have the size I needed cus I need the outfit soonish, she said she would check for me. When they were taking a while to get back, she took down my email and then followed up as soon as they got back to her. Her communication style was very on brand with DollsKill, it felt like a good friend was helping me out. Very great customer service, which can be difficult for many online stores. Plus I don't like phone calls so being able to do all of that over text was amazing. Thank you Elisa! "
"I love Dollskill, I ordered many times and was never disapointed with the items, I love how unique their stuff is and the fact that there's a plus size section is so great. I had an issue with my last order, so I sent an email and Celina replied to me very quickly , she was super sweet and effective. Customer service is awesome !"
"This company is amazing and their customer support team is the BEST! They are easy to talk to and so quick to get back! Amazing products and staff! Thank you!
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"DollsKill is always killing the game with fashion. Plus their customer service has a great response time. Favorite store and will keep coming back every week for all the new releases ;D"
"My fav store, great customer service "
"I never have to wait long for a reply, and everyone is so sweet and accommodating. It's like I'm talking to them in person:)"
"Dolls Kill always provides quality products for the right price and has excellent customer service."
"Hi!!
I bought some great items online - seriously Dolls Kill literally kills it at modern fashion for all occasions. But as a petite 5’1 girl some of the items don’t fit correctly - so I returned them. The return policy was sweet & simple - return with tags & receipt within 30 days (they also provide the shipping labels) & I got reimbursed. I returned two different items and I realized that I only got reimbursed for 1 - I contacted Dolls Kill using the TEXT help line (Way to keep up with the 21st century Dolls!!) and was helped within minutes. Everything was solved and Paige was so helpful and kind! Thank y’all for all the amazing help and exceptional service!!! "
"I needed to change the shipping details on my order and Kaylin got back to me almost immediately and was able to update the details! "
"I mistakenly put the wrong shipping address on my order and immediately called the customer service number. I had a brief hold but then Celina answered. Celina was so helpful and changed my shipping address as soon as the order became available from processing. I could not have asked for better customer service. Thank you, Celina girl! "
"Everything I order from Dollskill I'm always happy! For my order that I just got today, it was misdelivered, but staff answered my questions & messaged me back right away. So for that I'm thankful & I'll obviously be back for more stuff. "