"I’ve been shopping with them for a while now. They have GREAT customer service. Their products are always made well. I get a lot of compliments when I’m out and about with outfits i for from them! "
"Every time I contact customer service with a question, not only do they respond to me unbelievably quickly; but they treat me like I am a lifelong friend and not just a customer. I love the text for help feature especially! It it just one of the many things that makes Dolls Kill better than all the rest! Consistently great service. I love it!"
"My order got canceled due to a warehouse error and they were quick to give me store credit back and a promo code for the trouble! "
"Had an issue with my order and they were super responsive -- fast to reply and quick to sort out the issue. Customer service is always friendly to boot. Happy to shop with them!"
"My package was missing 1 of 4 items which isn't convenient of course but luckily I was in no rush to need it. Dolls Kill text messenger replied by the morning and helped me sort it out with just a few exchanges of text and pictures."
"I recently ordered a few things and realized that I had my old shipping address listed. I texted the help line and they changed the address for me right away! The response time was around 10 min which is amazing!! Love them!!"
"a little mix up with my order but they were so great and so fast at fixing my order! i ordered 4 outfits for pride weekend and they all turned out absolutely amazing! love you guys! ♥️♥️♥️"
"I have rarely had to contact cust service but whenever I do they are fast, efficient and soooo sweet. I love that they send casual messages like "hey BB" its like talking to your best gf!
They have an amazing selection and regular sales! The only thing that kinda **** is they are so popular they sellout quick! Not a bad thing for the CEO LOL"
"Been a longtime customer and they've always been good from years ago. Only con is they don't do refunds when you return, but most of the time there's other things I want anyway so it's not a huge deal breaker :)
Customer service girls are always super quick and helpful to, so that's always a huge plus when you're buying online."
"do yourself the favor and avoid shopping in this store for some reason they don't believe in refunds only store credit if something goes wrong with your order and you want your money back you can't and if you paid for the order with after pay and you return the item you have to continue paying to after for something you already returned to the store and didn't keep for yourself so basically you paying free money to after pay because doll kills doesn't do refund only store credit and will not adjust the after pay stay away from the doll kills avoid"
"Returns are easy, you can return by mail or drop off at their location. Friendly staff! And I love their products, they are very unique and I stand out in a crowd."
"Not only are the clothes beautiful and well worth the price, but the customer service is extraordinary! I had messaged customer service (via text) and they immediately responded, helping me pick out the perfect size based on my measurements. They were incredibly kind. I placed an order on Saturday and it arrived by Monday morning. The clothes fit perfectly, just as customer service had suggested! Beyond impressed. "
"I had an issue with something I ordered but customer service made it a breeze and was way helpful even with other things. Thanks for being awesome babe's and keep doin what you're doin "
"It was a simple mistake & they did everything they could ASAP for me ! "
"I got a call back right away and I was helped with everything I needed. The call dropped with Kayla and she sent me an email right away! Great service! "