"Thank you Leah for helping out with a little oopsie that happened with my order. We got the issue resolved within 24h (5hrs to be precise). Thanks again!"
"Awesome store, awesome clothing and super friendly and helpful customer service team"
"Well I am pretty sure I am outside the typical Dolls Kill demographic- let’s just say I’m on the other side of the big 50. But...I love the boots on this site and have some snazzy Rainbow Glitter boots headed my way. I reached out because I hadn’t received them yet and I was very happy with the ability to text my little heart out to get my answers. I don’t like talking on the phone, or chatting on the site, and sending emails is a pain. But at Dolls Kill- all handled through speedy text responses. Love it and I know I am going to love my boots more. Thanks DK! "
"Any time I have had to reach out to customer service they respond within 24 hours and always with the sweetest responses! You can tell it’s a hooman behind the screen. LOVE LOVE LOVE everything dollskill has to offer "
"Made an error with my address and Kayla from customer service was very diligent and nice to me. Best customs service ever"
" whether I contact them about a problem or just a general question, dollskill always answers in a timely manner and treats me more like a best friend than just a customer. Also the fact that I could send them a text if I'm on the go and don't have time to write a full email and can't talk on the phone is probably the best invention since sliced bread "
"I'd previously emailed customer support about bringing afterpay for australian customers, because we're so far out it can be very pricey, and it's usually worth it to order bigger orders regarding shipping costs and how bad our currency is :')
They've finally brought afterpay for australian customers, which means I can afford to buy bigger orders without going broke :')"
"Jordan was so helpful and quick to respond when I accidentally bought the same pair of shoes twice and in the wrong size lol. Thanks for helping me solve the issue :) "
"I hadn’t received my tracking info and I thought I wouldn’t receive my package for my birthday but they let me re order and still gave me the discount! All within 24 hours. They were so much help! I am satisfied. They kept in constant touch to help me. Thanks again! "
"I was sent the wrong pair of shoes but Kaylin from Customer service walked me thru the steps to report the mistake and had given me store credit by the end of the conversation. She apologized for the mishap. "
"ive made i think 8 purchases from dollskill and i have loved everything i’ve received. when there is something that doesnt fit right, the returns are easy and free and their customer service replies so fast when you need help. all the styles are so unique and have done so much for my confidence. its become the only place i shop at now!! "
"From the experience I’ve had with the customer, I will 100% buy from them plenty again! If something goes wrong they always respond so quickly and are so so very nice about it! I’ve never had such a fantastic experience with someone’s customer service! Shout out to Ciya and Hillary!!!!"
"My transaction went through twice and they immediately helped me and refunded my money!!! I was so pleased with they’re service!"
"I had a question about my shoe size so I decided to email them about it and their reply was unexpectedly quick. Loved that ****"
"I love everything about this brand and the workers. they really make sure everyone is given the opportunity to be heard and the quality of everything i’ve ever seen or owned is always 100%! love everyone at Dollskill"