"I never received a confirmation email for my order but customer service answered within 48hrs and found my order ensuring that it was processed and on the way! Love you Dolls Kill!!!"
"Very fast, helpful and accurate feedback!
Items I ordered in past were all great quality.
Always as promised.
Great cooperation! My sincere recommendations!"
"I ordered a bunch of cute things in the mail but when I received my package I was given the wrong pair of shoes. I was reading their return Policy it said they didn’t do exchanges. I then messaged them about it because I needed my new shoes by the time the festival I’m going to comes around. They got everything taken care of and shipped the new shoes out to me and even let me keep the ones they accidentally sent me. The woman who helped me was super nice! "
"I paid for express shipping before the holiday but that was the biggest mistake ever! My shipping was delayed by 3 days! I contacted customer service and I got assistance immediately. My customer service rep helped me refund the shipping cost and made sure I was satisfied. I love shopping with Dollz Kill!"
"I noticed that I had an extra item in my cart that I did not select for purchase and the support team was there to help. With no hesitation I got full refund on my item. Thanks again Doll!"
"Quality clothing. I immediately browse the Widow and Current Mood brand. Darker the clothes the better and Dolls Kill has suited my needs. Great pieces for performing or chillin'. Dolls Kill customer service is BEYOND helpful. I mostly shop online and have recently visited their retail store in San Francisco. The staff were beyond helpful with my return and I got to use my store credit during the 20% off 4th of July sale and had money left over. I'm hooked.
Thank you for clothing my nakedness DK
Frequent promos, quality/unique designs, free shipping (over $50, which I can spend there easily) and FREE RETURNS. If you're fortunate to live by a DK brick n mortar store you can also return in store and use your store credit within the hour or less. SCORE all around."
"I have been a faithful fan for years♥️ They always help with anything! And ASAP!! if I have a question about a return or purchase I get an answer within minutes! I love you guys! Really!! And I’m not a youngin’ so I really appreciate it and all you do to help me!! Thank you, Dolls Kill♥️♥️♥️♥️♥️"
"I had purchased a dress thinking I would recieve it in time for Electric Forest, not realizing the shipping comes in business days. I decided to order another one with overnight so I could receive it in time. Elisa let me send back one of the dresses as an exchange! She was very nice and helpful. Thank you for everything!"
"I’m a terrible online shopper and I always forget to put inmy new address or order the wrong size, it’s always SOMETHING. The customer service reps at DK are always prompt and amazing and take care of my issues!"
"Thank you very much Kayla for your support!"
"I was sent a wrong item but they fully refunded me and didn't even request me to return it. I appreciate their business! "
"I have had a couple issues with damaged items or sizing issues but I always get the problem fixed."
"I always have the best interactions with the dolls kill customer service employees through their texting feature! The replies are always timely and they always push through my return credit fast. Super impressed and will always continue to shop with them "
"I love this website and the customer service is great! Super responsive, helpful, and friendly!!!"
"The shoes I got were too big but u was able to return with free returns and then I reordered the shoes and they payed me the difference bc i had got the shoes on sale y'all should really shop on dolls kill and when I needed help customer service was so sweet and helpful "