"every time I text the customer care i received an incredible help!! I really appreciate the service and I know I can count on them! By mistake I put the wrong address (london instead of berlin) and they managed to cahnge it it would have been such a problem and a pain fon me! thanks you dollllzzzz"
"I made the stupid mistake of mixing up UK/US sizes and ordered the COMPLETE wrong size in my dream shoes! :-( The customer service rep I emailed back and forth with was SO HELPFUL! They tried their hardest to track down the item before it shipped to cancel it for me but when they weren’t able to, they told me to just send them right back and they would honor my store credit so I could get the shoes sooner :,) I was always responded to in a timely fashion with wonderful service and kindness. I am so HAPPY with my experience! Thank you DOLLS KILL :-) "
"After reaching out about an item missing from my order, Sam got back to me ASAP! It is such a relief to know you're talking to a real person, and fortunately in this case it was someone with a sense of humor & empathy. I snapped a few pics of what I received and immediately got an email (even on a Saturday, what?!) letting me know they were working on it.
All was resolved quickly and kindly. It was a stellar experience! "
"I messed up my address and I was helped immediately and they were awesome about it ! My hands down favorite company ! "
"I was sent the wrong shoe size, as the box was mislabelled. I had bought the shoes during a buy one get one 50% off deal and my product did not match my receipt so I was worried about a refund or exchange. Unfourtunately they sold out of my size in those shoes, but Sam issued me a full refund for the shoes (not at the sale price but for the full price) and let me keep the shoes without having to worry about shipping them back. I am very impressed at how this was handled and will continue to shop at Dolls Kill. I'm sad I didn't receive the shoes I wanted but I think they did the best they could considering the circumstances. "
"Dollskill has fast shipping and a great clothing selection. The items are always super unique and trendy. Dollskill is my go to for Instagram pictures or festival wear. Love this website!!!"
"There was a couple day delay in my order. It was stuck in a town for a few days(me being me always assumes the worst). But I sent an email to dollskill asking about the status of my order and it came so quick I was expecting for them to respond after a few days but they were so timely and helpful. Absolutely sweet! Made me feel like I was really cared about!"
"tryna take advantage of sale & put wrong address, contacted customer service and they (Ashley) updated it speedy w no problem! First time ordering & Vvv happy most definitely not the last. "
"Every time I deal with these guys it’s a pleasure. Website is easy to navigate, any problems are answered almost immediately and with super great efficiency and vibe.
So much variety in what they sell. Sales regularly. Bang on, a totally bangin’ shop Dolls Kill is.
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"I’ve been ordering from dollskill for years now and they literally have the best customer service in the world. They’re quick, super helpful and super sweet to talk to! Love them so much "
"The quality of these clothes are unmatched. They have deals all the time and honestly the clothes are worth it at full price too. I made some returns due to sizing a few months back. I decided to use my store credit but then realized it wasn't showing up in my account. I emailed and wasn't expecting a response until at least the next day. Within a few hours, Sam responded with an apology, updated my account appropriately and was overall very sweet. Give her a raise guys! Lol."
"Their customer service never fails to impress!"
"Sometimes I have a hard time finding clothing that fits me properly due to recent health issues. The products that I purchase from Dolls Kill always fit great! If the fit isn't quite right, or if something is wrong with the product, there is a very easy return/refund process in which you can receive store credit. The Accessories are fire, too! "
"I’ve always appreciated their overall style and fun item descriptions, but I was surprised by how quick and effective their customer service is! Love the text option. Keep it up!! "
"They don’t offer refunds for returns, only store credit. But they allow you to track your refund, and say that you’ll get your store credit within 7 days of receipt, so you kind of know when to expect it. For my last return, I hadn’t received the credit and it had been 2 weeks since my return showed as “received” by them. So I reached out to the support email, and within a few hours I got a response saying the credit had been added to my account."