"I hardly ever write reviews for companies but I just had to for dollskill after my experience - I ordered a pair of shoes that ended up being too small and I needed to replace them ASAP the customer service was LITERALLY amazing and made sure I got a replacement pair ASAP in the right size. The customer service team is literally so sweet!! I’ve never worked with a company so personable before! They literally deserve a million stars! "
"Great customer service, very helpful :) Easy return process."
"I had some problems with an order but dollskill qas super understanding and helpful when it came to the return & issuing store credit. I really appreciate it."
"Mistakes may happen sometimes, like being shipped the wrong size. Dolls kill has an awesome customer service team (not a robo customer service) that will quickly rectify their mistake. I look forward to my future purchases with dolls kill. "
"I had gotten my order while I was in the hospital so I was not able to open it within the 5 days of receiving it to let them know something was wrong. I explained this to the CS rep and they said no problem and asked what the issue was. I ordered some of the Danessa Myricks Liquid eyeliners, one had leaked all out the little pot into the box and the other was completely dried up. I took some pictures of it as proof along with a picture of my invoice and sent it to them. The CS rep right away asked me to verify my order number and name and address and sent out replacements right away. I don’t know of any other company that would be that accommodating. My new eyeliners are perfect!! "
"Thank you for an easy return and service. "
"I've seen a significant improvement in their CS over the last year. They now offer free returns, and their customer service is much speeder (the text option is also convenient). I had a package stolen and they resent the items very quickly free of charge. "
"This team is amazing and exceeded my expectations of what customer service is. I’m floored by how quick, helpful and sweet the employee I was in contact with was regarding an error I made :-) love love love"
"I love the products. Always friendly and accommodating customer service! I love this place!!"
"I always see everyone having issues with refunds and customer service, but I had no issue what so everyone. The girl that was talking to me and helping me was named Elisa and she was so sweet and fixed my problem so quickly and effortlessly "
"Dolls kill has helped me with orders, mistakes and more every time I have an issue. Their customer service is super friendly, fast acting and the most helpful service I've had. They get to me as soon as possible and have always left me beyond satisfied with my orders. Thank you dolls kill!"
"I love the customer service team so much. They are always so sweet and helpful. I love the products that Dolls Kill offers. They are so unique and fun, and truly one of a kind. I appreciate how often they have sales and how reasonably priced most of their inventory is.
If I could offer one bit of constructive feedback, it's that I don't like that the return policy is only for a store credit. If this doesn't change, I think it's necessary to inform customers of this on the checkout screen. I didn't see any type of disclaimer or warning about it and would really have appreciated knowing. For instance, I ordered multiple sizes of multiple items (with the intent of choosing the one that fit best) because I am in between sizes. I wouldn't have done this if I was aware of the return policy- instead, I would have done an exchange if necessary. "
"The customer service of this store is the best, with excellent employees who always help and solve doubts and problems.
5 out of 5 stars both the company and its workers, so kind and helpful that make you want to keep buying in this store.
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"Customer service is consistently great and always has been. I’ve been a customer for years now and i’ve never had a bad experience. The people are so nice and returning something is always really easy and if there’s a problem they amend it just like that"
"I placed an order to the wrong address and was so worried about my package being delivered to the wrong place:( I emailed customer service on a Saturday and they emailed me back within 24 hours letting me know that they changed the address. Anxiety relieved! Thanks Dolls Kill.... can't wait to get my package :D"