ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-10-23

"I found drive wire easy to use and find the product I was looking for. I also noticed the prices were significantly cheaper than other sites. I will definately look there first the next time I am looking to purchase their products."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-23

"Their web site is much better than that of RockAuto's and they have as big of a selection.

Their prices are very comparable and competitive. They shine when it comes to shipping. I was adding two drum brakes, shoes, hardware kit and front brake pads to my carts at both web sites--RockAuto's shipping charges jumped to ~$55. DriveWire cost ~$25. The obvious choice was DriveWire. Similar to RockAuto, they shipped items separately, but they all came in a timely manner.

Since I'm stupid and didn't know whether shoes, drums and kits come as singles or axle sets, I fired up DriveWire's online support and a “Fredd” showed up and assisted me in picking the right item quantities. It was as simple as him sending me a quote number, which I input at their site and my cart is ready. I then continued adding other items. Very convenient!

I would love if they added exact pictures of the items, since I wasn’t expecting my premium Centric drums to be coated, but they were (which is a good thing.)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-15

"Fast shipping.....Great Product....Low cost ever.....Love this store and will go back for all my automotive Parts.....Thank You Drive Wire."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2010-10-04

"Order was shipped very quickly and part of it arrived within a couple of days. This was explained by the company using multiple warehouses for delivery. The only downside is the cost of shipping and a handling charge was a little high. Granted one package had to come from the west coast to the east coast but the other came from 10 miles away."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-10-02

"lug nuts received in a timely manner.turned out to be the wrong ones,but that's not their fault.i have custom rims and needed longer lug nuts than the ones i ordered.like i said that's not their fault. However,$8.83 shipping and handling on a $5.88 order is highway robbery and i will not buy anything from this website again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

2/5

2010-09-10

"So after ordering a part, due to a "system Glitch" my order was never processed but had been PIF by Paypal.

So after the first phone call and waiting on hold for over an hour repeated times i finally got someone to acknowledge that i had indeed payed and they would get it corrected.

After waiting a week i still hadnt receieved a tracking number???

So i call again to be placed on hold for another hour, and nobody having any history of my last phone conversation, or them correcting the error....

So once again i am here being promised my order will be fixed and apologies for the delay but still waiting for a part i have paid for going on 3 weeks now!

I have ordered other parts from Drivewire.comwith no problems and quick shipping but really hope they get the issue resolved quickly.

One BIG factory for me to discontinue shopping with them is the overseas customer service which seriously lacks.

Ive seen the CEO chime in and comment looking into other peoples problems i hope he can get mine resolved as well.

Prove me wrong and ill be happy to continue shopping with your company, the ball is now in youre court.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-09-07

"Wow, my order was prompt and precise. I was pleased with the entire process. I installed them same evening I received the products, which I received the following day I order them. Thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-29

"Ordered three items. Two items arrived quicker than expected especially for ground shipping. Other item arrived as promised. Good prices. Will buy from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-25

"GREAT customer service from the online chat rep. I had questions that were quickly answered and my products arrived on time. Best of all...I saved a LOT of money buying from Drivewire! I would definitely order and work with them again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-25

"Simply put, I can count on Drivewire for the best price with the least amount of time to wait on the best selection of parts out there. I would rate Drivewire number one."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2010-08-23

"placed order with this company and had a few bumps in the road was miss lead by sales rep but they fixed the problem quickly had the rest of my parts a few days later. the speed of the delivery was great and the part were reasonable in price this is the second time i used them. really happy how they fixed the problem so fast"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-23

"Shipped the day after it was ordered and received two days later as described, thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2010-08-19

"Overall, the shopping experience was pleasant enough- however, there is some room for improvement. I found navigation of the seller's site to be somewhat cumbersome. When an item was added to the cart and "continue shopping" was selected, the site navigates back to the beginning rather than the previous product page and forces the customer to input vehicle search options all over again. Also, I ended up ordering the wrong part because it wasn't clear in the item description.
As for delivery, shipment tracking was not particularly user-friendly, and it wasn't clear which items were shipping when. Furthermore, one item arrived damaged.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-13

"The oxygen sensor I ordered arrived in a timely manner, it is exactly the name brand and application indicated and is of exceptional quality - as good or better than the original GM factory sensor. Thanks for an incredible buy on a great part! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-13

"This company was found by searching the car part I was looking for and they came up toward the top of the list. I clicked on the link and ordered the parts without too much hassle. The shipping was super fast and I have yet to install the parts, but I am sure everything will be fine. I will recommend this site in the future!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A