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Verified
5/5

2014-05-19

"I ordered a mule chest for my mother with a 2 tone finish (paint over stain) distressed. Lead time was not an issue as I had floors going in so I was in no rush. The mule chest arrived a couple of weeks ago and it is magnificent. I definitely would order from them again."

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Rep reply posted 2014-05-21
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you for your review. We are happy to hear that you where pleased with your mule chest. Look forward to working with you again. Keep us in mind for all your Amish Furniture needs. :)”


Verified
5/5

2014-05-12

"Ever since my first purchase from Dutch Crafters a few years ago, I've gone back to buy several other pieces. The quality of the furniture is top-notch. The customer service is great. And the delivery people go above and beyond to make sure the whole furniture shopping experience is A+. I'll definitely go back."

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Rep reply posted 2014-05-21
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you for all your business! We strive to provide you with a great experience from the beginning to the end. We appreciate you sharing your experience with others. We look forward to working with you again soon :)”


Verified
5/5

2014-05-05

"I am extremely happy with my DutchCrafters dining table. It's a beautiful piece of artistry. Yes, it took a while to come, but my mother always said "all good things take time". From the wonderful people on the phone to the delivery man who brought our table and set it up, I couldn't be more satisfied. You won't find this craftsmanship in any store. I would definitely recommend Dutchcrafters to anyone looking for fine custom furniture.
"

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Rep reply posted 2014-05-05
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you for your feedback. It's great to hear that it was worth the wait. We hope that you keep us in mind for all your Amish furniture needs.”


Verified
1/5

2014-05-04

"We ordered two custom kitchen counter swivel stools and were thrilled as they were exactly what we were looking for.
They were very expensive, but, since it was what we wanted, we thought it was worth the 9 week wait, and that we would receive a quality product from the Amish.
Well...last weekend, my 70 year old husband fell over backwards in the chair, and I was mortified.
My husband knows and understands construction quite well, and looked at the way the chair was put together.
It is an inferior design, and he is surprised that this company has not been sued, and there is no way 4 small screws can hold this chair together for any length of time.
We will be calling for a complete refund, and cannot believe that we wasted 9 weeks and countless hours of research.
I can not believe that the Amish are making these chairs, as the quality is inferior.
Luckily, my husband fell on a hardwood floor, and was not seriously injured.
We had 2 toddler grandchildren visiting at the time, and it could have been them instead, and the outcome could have been much worse.
Avoid this product at all cost.
"

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Rep reply posted 2014-05-05
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“We are issuing a credit no questions asked. We take these matters very seriously and regret that it occurred. This is the first complaint of this nature, with the chairs made from this wood shop, in the eleven years we have been in business. We’ve had thousands of happy customers who have ordered these chairs. We will have these chairs inspected to see exactly what went wrong and prevent any future mishaps.”


Verified
5/5

2014-04-25

"What an amazing experience we've had with Dutchcrafters! We ordered an Amish chest for our daughter's 16th birthday and couldn't be happier. The staff were ultra-helpful as we went through each step - from selecting the right finish to timing the order. They delivered superbly on each step! I highly recommend them.
And the best thing - the chest is gorgeous!
"

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Verified
5/5

2014-04-13

"Excellent customer service, very helpful and friendly people. The drafting cabinet was perfect...beautiful workmanship. Delivery person did a great job as well. Looking forward to the next piece."

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Verified
5/5

2014-03-29

" The chest and dresser are beautiful craftsmanship is A-ONE.
Delivery was outstanding, They were well worth the wait.
"

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Rep reply posted 2014-04-02
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you so much for your post! We are happy to hear that you are pleased with your furniture. Please don't keep us a secret. Share us with your friends and family :) Thank you for your time and business!”


Verified
4/5

2014-03-23

"My furniture is absolutely beautiful and I know that I will get years of use of my four chairs and triangular table. I wanted something unique to go in my eat in kitchen bay window and this fits perfectly. The craftmanship is outstanding. I am really appreciative of the step by step process in which Dutchcrafters notified me of what stage my order was in, and when the completion date changed, they informed me of that change. My only concern was delivery of my items - there was less than 24 hours notice as to when my items were to be delivered and this was difficult to arrange as I do not have a job that I can easily leave or get time off. Would have liked a little more notice as to when my items were to be delivered so that I could have made the necessary arrangements. Luckily my delivery person "Leon" was able to deliver my order to my husband's job. However if my husband had not been able to have the items delivered to his job I'm not sure how I would have received my order. My only reservation in ordering again from Dutchcrafters was the delivery otherwise I would absolutely order from them again."

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Rep reply posted 2014-04-02
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you so much for your post. We do apologize for the delivery inconvenience. This is not part of our delivery process and will notify our shipping coordinator in reference to this. We want your order to go smoothly from beginning to end. Please do not hesitate to order from DutchCrafters again. In our delivery process we strive to provide exceptional service by hiring blanket wrappers that specialize in handling furniture deliveries with supreme care. We do not hire larger freight companies due to the fact that they do not offer a personable experience. In our delivery process we inform you the week to expect delivery. From that point the shipper contacts you directly 2-3 days before the day he delivers in order to set up a time and date with you.Our driver is suppose to give more than 24 hours notice and we sincerely apologize for the inconvenience this had caused you. We are happy that your furniture was worth the wait and hope that you enjoy it for many generations. Thank you for your time and business.”


Verified
5/5

2014-01-22

"Purchased a contour glider to replace a piece of junk glider we had purchased from a big box store. The Dutchcrafter glider is good looking, comfortable, and glides extremely well. Customer service provided by Kaity and Valerie was exceptional. Kaity took over a problem I had with the freight company and wouldn't let go until it was resolved. Many thanks."

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Rep reply posted 2014-04-02
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you for your post. It was a pleasure working with you and I am happy that we were able to get everything taken care of you for. We hope you enjoy your glider for many years to come. :)

-Kaity
Customer Service Manager
DutchCrafters”


Verified
5/5

2014-01-06

"Every part of the process from the initial order to delivery was outstanding. The furniture is beautiful!"

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Rep reply posted 2014-04-02
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you so much for sharing your experience!! Make sure to share us with your friends and family :)”


Verified
5/5

2013-12-08

"The quality of the roll top desk I ordered is quite fine. I am very pleased"

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Rep reply posted 2014-04-02
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you for your post. Please keep us in mind for all your Amish furniture needs in the future.”


Verified
5/5

2013-11-26

"This is the 3rd time that my wife and I have ordered furniture from Dutchcrafters.com. We have a breakfast nook, corner china cabinet and our recent order included (2) Amish Shaker Armoire Wardrobes, (2) Amish English Shaker Mini Nightstands adn (1) Amish Modern Shaker Panel Bed. The experience was excellent.

The website was easy to navigate and very informative.

The customer service was prompt and quite helpful.

The delivery was very professional.

I would highly recommend Dutchcrafters.com!
"

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Rep reply posted 2014-04-02
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“Thank you for sharing your experience with DutchCrafters. We are very happy to hear that you have received your furniture and have ordered again from us! We appreciate your time and business. We hope you and your family enjoy your furniture for many generations :)”


Verified
5/5

2013-11-21

"I ordered a mission clock and shelf, which while expensive, was worth every last cent. Both are absolutely beautiful! The craftsmanship was 110% in my book.

I did have the opportunity to contact Customer Service on a few occasions with questions prior to and during my order. Being in a service oriented job myself, I have to say I was very pleased at the prompt, courteous service provided to me. In particular, Tara (your CS Rep), was wonderful to deal with.

Many thanks! I'll definitely order again!
"

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Rep reply posted 2013-11-21
A rep from Dutchcrafters.com, DutchCrafters, has responded:

“BeMission,


Thank you so much for your feedback. We are very please to hear that you were satisfied with the service you received and the product. We hope you think of Dutch Crafters for all your Amish furniture needs. Have a great day!

P.S.- Make sure to check back on Black Friday for some great deals!”


Verified
4/5

2013-11-19

"The curio cabinet arrived with a broken mirror. A new mirror was installed a week later. The stain on the cabinet is different on the legs as opposed to the body. The body is lighter. The inside matches the legs. The color on the legs is what I chose.
Customer service is excellent otherwise.
"

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Verified
5/5

2013-11-01

"I am so pleased with every aspect of my experience with Dutchcrafters.com. My table and chairs came out beautiful and my bedroom set was the same! Everything was beyond my expectations! The customer service and sales people helped me with every question I had and made the whole process smooth."

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