"They delivered quick and easy and my books came just in time for the semester "
"Apparently since this was a "marketplace" seller. No one has control over the service you get. I tried to cancel the order because the class was cancelled; however, the marketplace seller would not even respond to my inquiries. Not happy"
“Good morning,
Thank you for providing feedback on your most recent experience with our Marketplace. I want to apologize for the inconvenience you incurred during the process. I have emailed your Netscape.net address to provide a direct resolution of the problem. I hope you'll find our solution satisfactory. Our goal at eCampus.com is to make shopping for textbooks easy, with cheap prices and fast delivery. When we fail to meet this goal, our excellent customer service department aims to resolve the issue in full.
Please check your email and should you have any additional questions, please contact our team at 888-388-9909.
Thank you for your time and business,
-Erin-”
"They are very easy to use. Price is great. "
“Good morning,
We appreciate the love! I’m happy to hear that the process was easy and you found a great deal! I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin”
"Delivery good, new book, but the package is not easy to open, and will be difficult to use it again"
“Good morning,
Thank you for sharing your experience with eCampus.com. We're happy to hear you enjoyed your shopping experience and received a new item for your rental. I apologize for any difficulties you encountered while attempting to open the package. Please be advised that we do not require you to use the same box when returning your items. We simply ask that you use the prepaid UPS label provided inside your eCampus.com account. Once you print the label, you may attach it to any box that will protect the contents during transit. If you need any additional assistance, please let us know! We're available weekdays at 888-388-9909.
-Erin-”
"I ordered 2 books and only received 1. If eCampus was a baseball player, he would be batting .500. Not baseball however, and I was charged for both books. "
“Good Morning,
I apologize for the delay and any inconvenience you have experienced. We understand this is a frustrating situation to be in and know you need a proper solution. After reviewing your order more thoroughly, I see that you ordered 3 books in total. I have sent an email to the address on file containing two possible solutions, one of which discusses a rushed replacement at no cost to you. Please read over this email and reply with your choice of action. Again, we’re sorry this has happened and want to quickly resolve this problem.
Attentively waiting for your response,
Erin
”
"I received my books quick & the return process was super easy!"
“Good morning,
We appreciate the love! I’m happy to hear that you received your books quickly and the process to return was easy. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"It was quick and easy. I will consider using again."
“Good afternoon,
We love hearing our customers experienced a fast, easy shopping experience with eCampus.com. Thank you for taking the time to share your feedback with us, and of course thank you for your business. I have sent you an email to your gmail.com address with a special coupon code and unique offer. Feel free to reach out to our customer service department any time you need assistance. Their number is 888-388-9909.
Regards,
-Erin-”
"Thanks for the product and great communication on the shipping times. "
“Good afternoon,
We appreciate the love! I’m happy to hear that we communicated shipping times to your satisfaction. eCampus.com strives to make shopping for textbooks easy. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Although, I was not able to use them due to cancelled classes, the books were delivered as promised. "
“Good afternoon,
We’re pleased learn your books were delivered as promised. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin”
"Book in perfect condition "
“Good afternoon,
We appreciate the love! I’m happy to hear that you received your book in perfect condition. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Rented a book, received it quickly through UPS , in excellent condition and the correct textbook.
Thanks !!"
“Good afternoon,
Those are wonderful words to hear! We’re pleased learn you received your order quickly and in excellent condition. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"I ordered and paid for 2 books, they only shipped 1 book. Where's my other book? Where's my money?!?!"
“Good afternoon,
I can understand being frustrated while you wait for the arrival of your book. I’m sorry for any inconvenience or stress this may have caused. Our goal at eCampus.com is to help make getting the study materials you need to succeed an easier experience. Though it has not yet arrived, I am happy to report your book is expected to ship soon. To help you track this package, estimate a delivery date, and understand the shipping process, I have sent an email to your Hotmail.com address thoroughly detailing our shipping process and your order information. Feel free to reply to the email if you have any further questions or concerns.
Respectfully,
Erin”
"I typically get my books from eCampus because they have the best prices and always send coupons to their e-mail subscribers. This time was no exception. Even though I didn't have a coupon, the book was still the best deal. They get the books to you pretty quickly, and package them well, so they're in good condition when they arrive (even when your mailman leaves them on the porch in the rain all day). I highly recommend eCampus and always suggest the site to my friends searching for text books."
“Good afternoon,
Thanks for the love! I’m pleased to know you got a great deal on your book and received it in good condition. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin”
"I wasn't able to use the book, and they gave me a refund,no problem "
“Good afternoon,
We appreciate the feedback! I’m happy to hear that you were able to return your book for a refund. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin”
"I ordered a book from eCampus. The wrong book was shipped. I e-mailed eCampus twice, possible even three times. The last 2 e-mails were not even acknowledge. I am very unhappy with the service I have received."
“Good morning,
I am sorry to read that you received the incorrect Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed you directly to get more information on the incorrect item that you received. In addition, I have included details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your mtcnet.net account for further details.
Regards,
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
Thanks for the love! I’m pleased to know your books arrived to you quickly. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin”