"Great response. Easy and quick transaction. "
"My book delayed being shipped, no one could give me a time frame as to when I would receive my book. My class started Monday and still haven't received it so I had to buy elsewhere. I expect a full refund. Horrible!!!"
“Good morning Bethany,
I'm so sorry to hear that your item took longer than expected to reach you. After reviewing your account I show that this item was delivered to you on 5/12/17. You have been set up to receive a full refund upon the return check in of your item.
Thank you for your time and business,
Erin ”
"Was waiting for the book to arrive, and receive an order cancelled email. Took a while for refund. Don't sell books that you don't have!"
“Good afternoon,
I am sorry to read your Marketplace order was cancelled. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale. Because the seller did not confirm your order within 5 days, the order was cancelled. A full refund has now been issued. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for their actions. Please check your Aol.com account for details of this credit
Regards,
Erin”
"I needed a book that was unavailable most places. eCampus.com had it and indicated it would be 1-5 days. Two weeks later, it finally shipped. I believe that they're holding limited inventory and drop shipping from somewhere else. Poor service when you're expecting something soon."
“Good afternoon,
I can understand being frustrated while you wait for the arrival of your order. I’m sorry for any inconvenience or stress this may have caused. Our goal at eCampus.com is to help make getting the study materials you need to succeed an easier experience. Though it has not yet arrived, I am happy to report your order is currently in transit and will arrive soon. To help you track this package, estimate a delivery date, and understand the shipping process, I have sent an email to your Delanceynet.com address thoroughly detailing our shipping process and your order information. Feel free to reply to the email if you have any further questions or concerns.
Respectfully,
Erin”
"Great prices, excellent service."
“Good afternoon,
We appreciate the love! I’m happy to hear that you found great prices and received excellent service. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Quick shipper and great prices!
"
“Good morning,
Those are wonderful words to hear! We’re pleased to learn that you found great prices and your shipping was quick. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin”
"Reasonable price and I got the book really quickly which to me is what I needed. Thanks! "
“Good morning,
Thanks for the love! I’m pleased to know you found a good deal and received it quickly. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"The quality of books is amazing. They look brand new. They came in a timely manner and you can print off the return labels for free. The prices for renting books also can't be beat"
“Good morning,
We appreciate the love! I’m happy to hear that you received your books in great condition. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin”
"I brought a book on 5/1/17 and it stated that it usually ships in 3-5 days. Today is 5/11/17. Still the book has not shipped. I chatted with someone online and she said sorry, no eta. Not cool!"
“Good morning,
I am sorry to read it is taking longer than expected for your item to ship. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Pease check your Gmail.com account to view our complete response.
Thank you for your business,
Erin”
"Perfect transaction...great communication...very happy and will buy again...Thank you!"
“Good morning,
We appreciate the love! I’m happy to hear that things went perfectly and you were satisfied with the communication you received. At eCampus.com, we pride ourselves on delivering excellent customer service. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
-Erin-”
"The website was easy to navigate and I received my textbooks on time. I also am very appreciative that they offer short term as well as trimester rental lengths-absolutely awesome! I saved money with this site and will use it again."
“Hello,
Those are wonderful words to hear! We’re pleased learn that you were able to save lots of money with us. We hope all your future orders with eCampus are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin”
"I ordered my book expecting the item to ship in 3-5 business days, and ship in another 5-7 business days. After 9 business days without shipment, I reached out to ecampus about my problem. They were able to expedite the shipping speed, and give a very heartfelt apology.
Overall I'm satisfied with the customer service, so it makes up for the delayed shipment. "
“Good morning,
After reviewing your order, it appears during the order process your item experienced a delay caused by the publisher. We place a great deal of care into packaging and shipping each order in a timely manner. However, mistakes do happen, and when they do our customers are shouldered with a burden. I’d like to take ownership of that burden by first apologizing for the delay and experience you’ve had with eCampus.com. To make up for this mistake, I’ve sent an email to your Gmail.com address explaining the situation and providing you with a financial resolution. I hope this email will help resolve the situation and demonstrate we care about maintaining your business.
Erin”
"I have ordered several books from Ecampus and never had a problem."
“Good morning,
We appreciate the love! I’m happy to hear that ordering with us has gone smoothly. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin”
"The order was cancelled and no one told me nothing after 8 days of the purchase "
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin”
"I paid extra to receive my order faster and I still have not received it. It was for a book needed for a class which has started."
“Good morning,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 05/12/17, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your Comcast.net account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
Thanks for the love! I’m pleased to know you had a seamless experience with us. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”