"Took too long to ship my book "
"The book came very fast!
Very good experience!!
Reccomend using this website to order your textbooks! "
“Good morning,
We appreciate the love! I’m happy to hear that you recommend us to other students. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"I loved my rentals shipping was super fast and my books were in great condition!!"
“Good morning,
Thanks for the love! I’m pleased to know you received your items quickly. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
"Everything arrived in a timely manner. One of the packages was torn, but the inside wrapping kept the book from being damaged"
“Hello bobianderson67!
Those are wonderful words to hear! We’re pleased learn you received your items in satisfactory condition despite some external damage to the packaging. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"So far they've had every book I've needed. Shipping is fast, prices are good and returning your books is easy. I will continue to use Ecampus!"
“Good morning,
We appreciate the love! I’m happy to hear that you're a loyal eCampus customer. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I decided to take a Spanish class last minute and needed to order a book so I ordered it from campus and got expedited shipping. Four days later that they are out of stock in their warehouse and would send my book when they restocked. I had to cancel my order and order from Amazon. They did refund my book, but didn't say they were making any changes to prevent this from happening again."
“Good morning,
Please check your yahoo email on file for my entire correspondence regarding this issue. I show that there has been continued correspondence between yourself and the customer service department.
Thank you,
Erin ”
"I still haven't gotten my book. It took over a week for it to ship when I payed the extra money for quick shipping. I have an online class that last for four weeks and is already over half way over. Now I have no use for the book. "
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item has an advertised availability of usually ships in 3-5 business days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin ”
"I have been using ecampus for 3 years. It's the best to rent and buy book from and better than other websites such as Amazon "
“Good morning,
Thanks for the love! I’m pleased to know you continue to be a loyal customer. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"I wasn't aware of 2 day shipping being actually 3 days over the weekend, but I was refunded half the cost as a courtesy and my book arrived as scheduled."
“Good morning,
We appreciate the love! I’m happy to hear that even though you had some issues our customer service allowed us to stand out. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"I purchased an Introduction to Ethics book and got a book on keyboarding."
“Good morning,
I am so sorry to hear that you received an incorrect item from this marketplace seller. I have sent an email to the gmail.com address on file detailing what happens next.
Thank you for your understanding,
Erin ”
"My order was placed, paid for, and confirmed on Wednesday. Friday afternoon I received an email stating book was no longer available and order was cancelled. CLASS STARTED FOLLOWING MONDAY!! How does this even happen??Had to order from another company AND start ONLINE class WITHOUT a book!! Thanks "
“Good morning,
I apologize for any confusion that your cancellation may have caused you. At eCampus.com we know that your textbook needs are time sensitive. Your eCampus.com Marketplace order has been cancelled because the seller indicated they no longer had the item available and an email was sent notifying you of this. A full refund was processed back to the original payment method. Please allow your bank 3-5 business days to process the funds. I have sent you an email to the address on file regarding your cancellation as well as an in store credit for the inconvenience.
Thank you for your understanding,
Erin
”
"I was very impressed with the condition of the books that I ordered from your website, especially noting that they were "used". The books were in my opinion closer to "new" status rather than "used". The cost of renting these books from your site was also the least expensive that I found across the web. Keep up the good work and the availability of the wonderful books! "
“Hello Sharon!
Those are wonderful words to hear! We’re pleased learn you were satisfied with the condition of the items received and their prices. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Order was cancelled first time due to credit card audit. I called in and gave the same credit card again to reorder. Got email yesterday that order was cancelled due to availability"
“Hello Kent,
Oh no! We’re saddened to learn that your order was canceled twice. While we have thousands of items in stock at our warehouse, it appears Castles was not delivered to our location as expected with our last shipment. We’ve removed this item for sale and apologize for any frustration this may have caused. In addition, we’ve sent an email to your netscape.net address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Erin
”
"over 3 weeks to receive book"
“Hi Teresa,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com. We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin
”
"The website was very easy to navigate and I received my book in a VERY timely manner. I also liked that I received a credit toward my next purchase."
“Good morning,
Thank you for your positive feedback! I am happy to hear that you had an easy ordering experience and received your item as expected. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize I show that you had some issues with your package being returned to sender initially due to an incorrectly entered address. My records indicate that a replacement was shipped to you via UPS tracking 1Z29E3W50358239073 and the item was delivered yesterday.
I apologize for the issue with the postal service .
Erin ”