"I am thankful my textbook was available as an e-book through this service, but it has a couple issues that decrease my studying efficiency significantly. This e-reader does not have a menu of the chapters to allow you to switch easily between chapters. I have to flip the pages or use a scroll bar to get to each chapter I need to review at the time. It also has a strange lag between pages if I am switching from page to page to quickly. This e-reader works, but is not suggested for college textbooks."
"Although a few of my orders have worked out well through the marketplace used books sales, some of my orders have been cancelled a day after ordering. Another issue is, upon receipt of the book, it is not as advertised (listed as a student copy but is actually an annotated instructors edition with Used Book stickers conveniently covering this fact). Customer Service was very helpful in issuing refunds but beware of Marketplace sellers. "
“Good morning,
I"m sorry to hear that you haven't had an excellent experience with our marketplace sellers. Please be sure to leave feedback for each problem order if the seller was not timely in their cancellation or the book is in unsatisfactory condition. Additionally, please email me directly with the book title and the issue with the items condition so that I may email the seller on your behalf. We do not allow the sale of instructors editions unless noted.
I have emailed you directly and await your response so we may work together to resolve these issues,
Erin ”
"Was selling a book they didn't have then took awhile to get a refund "
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin ”
"My order was confirmed and later cancelled which made me very upset. However, they showed great customer service and offered me a credit towards a future purchase."
“Good morning,
I apologize for any confusion that your cancellation may have caused you. At eCampus.com we know that your textbook needs are time sensitive. Your eCampus.com Marketplace order has been cancelled because the seller did not confirm shipment of the item and an email was sent notifying you of this. A full refund was processed back to the original payment method. Please allow your bank 3-5 business days to process the funds. I have sent you an email to the address on file regarding your cancellation as well as an in store credit for the inconvenience.
Thank you for your understanding,
Erin
”
"I love my books, because ecampus gave a new book with great price. "
“Good morning,
We appreciate the love! I’m happy to hear that you are happy with your item and the price. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I am very happy with my purchase. The book came exactly how it was described and quickly."
“Good morning,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 4/25/17 I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your gmail.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin ”
"The shipment process is long."
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. After reviewing your order, it appears your order was no exception and was shipped the following business day. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin
”
"The book is trashed, plus the description said "with code" so I got it. The disclaimers say they might not have the codes but this particular one had it in the description saying it came with it. "
“Good morning Julee,
I'm sorry to hear that your rental is not in good condition. I have emailed you to obtain more details regarding your rental. Of course, you will not be held responsible for the items condition upon the return of your rental. Please look to your yahoo.com address for my correspondence.
Thank you for your attention to this matter,
Erin ”
"Order delayed..hindering my class progress"
“Good morning,
I am sorry to read that your order was delayed in shipment. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your yahoo.com account to view our complete response.
Thank you for your business,
Erin
”
"The book came really late and always have trouble contacting them. "
“Hi MintGreenNumbat,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with us. While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to set clear expectations about our ordering process. I have sent an email to your gmail.com address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Erin
”
"Easy to shop, and very fast shipping. "
“Good morning,
We appreciate the love! I’m happy to hear that you had an easy shopping experience and that you received the item quickly. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"First time using eCampus and so far its been great."
“Hello LightYellowRaven-9600,
Those are wonderful words to hear! We’re pleased learn you are happy with us thus far. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"cancelled without explanation"
“Good morning,
I apologize for any confusion that your cancellation may have caused you. I show that an email was sent to the gmail.com account on 3/29/17 explaining the cancellation. At eCampus.com we know that your textbook needs are time sensitive. I have sent an email to the gmail.com address on file with an additional explanation of this cancellation and hope that after reading my email you will feel that we are committed to supplying you with your textbook needs.
Thank you for your understanding,
Erin ”
"I ordered a book and it never arrived. "
“Good morning,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 4/24/17, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your [domain name] account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin
”
"Great rental price and arrived quickly"
“Good morning!
Thanks for the love! I’m pleased to know you are happy with the pricing and speed of shipping.
We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize that you are having some issues with your eBook Reader. i have forwarded your suggestions to our IT team for review.
Thank you for your continued business,
Erin ”