"Quick ordering process - however I paid for my books and found out a week later that one was out of stock. It will now take 5 days for a refund and I still need the textbook! Would be helpful if, in the future, stock was confirmed before payment is taken."
"Getting an advanced degree using books that are very pricey, eCampus saves me a HUGE amount of money!"
“Good morning,
Thanks for the love! I’m pleased to know you are able to use us for your textbook needs. At eCampus.com we strive to provide you with books as quickly and cheap as possible. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"I ordered a book and after 10 days it still wasn't shipped. When I emailed I was told that there was no timeline that it would be available. On the website it said 3-5 days. Absolutely fraudulent advertising. However, the customer service was very good."
“Good morning,
I apologize that we were unable to ship your item in the time expected. I show that you spoke with a representative yesterday and at your request the order was cancelled. I have sent an email to the yahoo.com account on file with some additional information.
Thank you for your understanding,
Erin ”
"I ordered the book before 10 days and I haven't received it yet!
Plus, it is rental and I don't get an E access to it! "
“Good morning,
I show that according to USPS tracking 92419901296026581158142720 :
May 15, 2017, 5:01 pm Notice Left (No Secure Location Available) EVANSVILLE, IN 47712
Please contact USPS for the delivery of your item as the Postal Service has indicated that no secure location was available for delivery. Additionally, not all of our titles include access to eBooks. This title was not indicated to come with an eBook while the physical item is in transit.
Thank you for your understanding,
Erin
”
"Great transaction. I'd purchase from them again"
“Hello pettyr3!
Those are wonderful words to hear! We’re pleased learn you will be returning to us in the future. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Description was not accurate of what was actually included within the package. I called twice to confirm and was told 2 different stories. Because of this I had to make a extra order and paid extra for early arrival and did not receive it within the days that the website specified I would receive it. Short-term semester and by the time I receive material I will already be half way done. "
“Good morning,
I apologize for any confusion that this matter has caused you. I show that you initially ordered "MyCounselingLab with Pearson eText -- Access Card -- for Substance Use Counseling Theory and Practice" which is associated with just the access card. This item is currently in transit to you and may be tracked using UPS.com with the tracking 92419901296026581158170884 . According to UPS this item is scheduled for delivery on Thursday because the United States Postal Service will be completing delivery (as requested during check out). I show that then you rented the stand alone textbook "Substance Use Counseling Theory and Practice" which according to UPS.com 1Z6W418A0333868630 is scheduled to be delivered on Wednesday. Per : http://www.ecampus.com/mycounselinglab-pearson-etext-access-card/bk/9780134476483 if both components were needed the ISBN 9780134479408 would need to be ordered. I apologize if alternative information was provided.
Thank you for your understanding,
Erin ”
"It would be much better to be able to copy and paste when needed in these books "
“Good morning,
Thank you for your valued feedback regarding the eCampus Reader. I have forwarded your feedback to the appropriate persons so that with updates, we can work to improve your reading experience.
Thank you for your time and business,
Erin ”
"Arrived on time; early! I LOVED that I got to use the e-book while i was waiting for my rental to arrive.
Thank you!"
“Good morning,
We appreciate the love! I’m happy to hear that you received your item faster than expected. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"Received quickly! Wonderful service! Awesome! Will use them again!!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you will be coming back to us for your textbook needs. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"Book came quickly and arrived in perfect condition. "
“Good morning,
Thanks for the love! I’m pleased to know you were happy with the book and the shipping speed. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"It took almost a week just to ship my book. If it's in stock, it shouldn't take that long. "
“Hi JoHanna,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with us. While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your comcast.net address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Further, I’ve included details on when to expect your order. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Erin ”
"The text book I rented was delivered on time and the packaging was excellent "
“Hello Kemi4rock!
Those are wonderful words to hear! We’re pleased learn you received your item in excellent condition and the book was delivered on time. We strive to provide you with your textbook needs as soon as possible at an affordable cost. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"First my ordered was cancelled, then delayed. It took over 2 weeks to receive my book! "
“Hi Samantha,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com. We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin ”
"Very good. Book was very nice"
“Good morning,
We appreciate the love! I’m happy to hear that you were satisfied with your books condition. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"The book that i received was such a great bargain. The book store at my college was selling the book 4x's the price that i purchased if grom eCampus. Not to forget to mention, the book wss in excellent condition!"
“Hello!
Those are wonderful words to hear! We’re pleased learn you were able to get your school books at an affordable price through us. We know that as a student you have enough to worry about without the stress of buying textbooks at bookstore prices. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize that we were unable to supply you with one of your items. I have forwarded your feedback to our IT team for review. Your refund was processed on 5/15/2017. While refunds can take as many as 5 business days, this is typically dependent on your financial institution.
Thank you for your time and business,
Erin
”