"I buy one book from this seller, Then I got no ship date, then one week ago, I got an email they said they want to cancel my order with no reason. That's really really really crazy. should not buy from this seller, ever."
"Easy to navigate, quick shipping!"
“Good morning,
We appreciate the love! I’m happy to hear that you had a superior experience with us at eCampus.com. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Was charged before they even checked if they have the book
Received email order was cancelled still waiting for refund"
“Hi FlamingoPinkCatfish-97333,
I apologize that your recent order with our 3rd party seller was cancelled.. I apologize for any inconvenience or frustration this has caused. eCampus.com hosts the Marketplace as a 3rd party platform for private buyers and sellers to connect in an effort to save our customers money. Because the Marketplace is a 3rd party platform, we have less control over individual transactions and inventory. I have emailed you additional information to the gmail.com account on file including a credit that I hope will serve as an apology for this cancellation.
With care,
Erin
”
"I bought a book by mistake for about $15 & when I realized it was a mistake it was too late because it had gone to shipping which I understand but when I tried to return it it was charging me for the shipping & an $8 restocking fee which I found absolutely ridiculous. Mind you I'm a BROKE college student & NO WHERE on this website does it say that there will be a restocking fee. If I were to send it back I would get $2 back. Might as well throw the book away. Never buying from this company & I WILL NOT recommend to anyone. "
“Good morning,
I apologize that we were unable to cancel your order before the item shipped. I have sent an email to the gmail.com account on file with information regarding our return for a refund policy and a possible solution.
Thank you,
Erin ”
"Poor tracking and updates on what's going on still haven't received the book. Took over a week after ordering to even ship the book"
“Hi PinkFlamingoBird-73820,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with eCampus.com . While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your oit.edu address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Further, I’ve included details on when to expect your order. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Erin
”
"I wasn't able to access the book I ordered "
“Good morning,
I'm sorry to hear that you had difficulty accessing your eBook. I've sent an email to the yahoo.com address on file with some questions to help me determine what the problem is and the appropriate solution to your issue.
Please look to your inbox for my email.
Erin ”
"This makes getting your books so easy and was the cheapest site I found!"
“Hello LilacWallaby-30287,
Those are wonderful words to hear! We’re pleased learn you had an easy and affordable experience with us. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"I have yet to receive my book and I ordered it about two weeks ago? Where is it!? Can I have my money back if I won't be getting my book!? "
“Good morning,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 4/17/17, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your aol.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin ”
"I ordered one of my books from eCampus at a great price, only to be told a week into the quarter that they couldn't locate the book, my order was cancelled, and I would receive a refund for my order. I understand that this is probably in their terms and conditions somewhere, but that doesn't change the fact that it was terribly inconvenient and gave me a distinct disadvantage at the very beginning of the quarter. If you want to make sure you get your books as promised and on time, then don't order from eCampus. "
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin
”
"Although the ebook is cheap but it doesn't work at all and waste a lot of time trying to fix it, but finally give up. And the customer service is totally useless will never purchase ebook from eCampus again."
“Good afternoon,
I am sorry to read that you are experiencing difficulty in accessing your ebook. We understand that as students, our customers often face reading schedules or project deadlines that require their materials to be accessed in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Pease check your email to view our complete response.
Thank you for your business,
Erin
”
"First time, but the shippement was nice. "
“Good afternoon,
Thanks for the love! I’m pleased to know you were pleased with your shipment. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"I ordered a book three times only to find out that they were cancelled due to the system. On the second time I corrected the mistake and it was cancelled, then I got some credit so tried to order again only to find that it'd been cancelled again. No apologies or explanation given. "
“Good afternoon,
I’m sorry your recent order was canceled. At eCampus, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Sincerely,
Erin
”
"Did not receive book in specified time."
“Good morning,
I am sorry to read it took longer than expected for your item to deliver. We understand that as students, our customers often face reading schedules or project deadlines that require their orders to arrive in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Please check your gmail.com account to view our complete response.
Thank you for your business,
Erin ”
"First time shopping here everything went great received my book a week later"
“Hello SchoolBusYellowLobster,
Those are wonderful words to hear! We’re pleased learn you had an exellent experience shopping with us. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"Good price, shipping normal speed, and book in good condition. "
“Good morning!
Thanks for the love! I’m pleased to know you received your item quickly and in good condition. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hi OrangeFalcon,
I apologize for any inconvenience or frustration this has caused. eCampus.com hosts the Marketplace as a 3rd party platform for private buyers and sellers to connect in an effort to save our customers money. Because the Marketplace is a 3rd party platform, we have less control over individual transactions and therefore allow sellers up to 5 business days to confirm and ship an order. I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for their actions. Please check your gmail.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
With care,
Erin ”