"I ordered a book and paid with PayPal. The book did not arrive. No communication from the seller."
"Shipping took way longer than it should've. I paid extra for shipping to get it faster and still took 10 days from date of purchase. "
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item had an advertised availability of Usually Ships in 2-4 Business Days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin
”
"Fast and easy! No problems and new book"
“Good morning!
We appreciate the love! I’m happy to hear that received your item quickly and are happy with the item you received. We at eCampus.com strive to provide you with textbooks that are easy, fast, and cheap. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Book was ordered on 4/6/2017...an email was sent saying book shipped, but no shipment information on 4/8/2017. As of today (4/17/2017)....I still do not have my book and will be requesting my money back due to the seller not responding to emails or calls in reference to the order.
D.Wright"
“Good morning,
I am sorry to read you have not yet received your Marketplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 4/19/17, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your gmail.com account for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin
”
"the book got delivered so fast. This is my first time to use your services. I like it "
“Hello LightApricotKiwi,
Those are wonderful words to hear! We’re pleased learn you received your item quickly. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"It was stated that the book I needed could "usually be sent in 2-3 days". Additionally I paid extra for quick delivery, 2 business days. I'm thinking maybe 5 days? 8 days later, I still don't have my book, we're now 3 chapters into the book in class and I'm now falling behind quickly. If they were having difficulty locating the book, as finally I am advised when I sent an email to their customer service... Why wouldn't they notify me when this happened originally? This was the case for another company. I knew right away, allowing me to begin to look else where. "
“Good morning,
I’m very sorry to hear that your recent order was canceled. We make every effort to provide our customers with textbooks at an affordable price. While our warehouse originally reported this item as available upon request, it appears we’ve made a mistake. We apologize for any inconvenience this may have caused and have since removed this item for sale. I have sent you an email to the address on file in regards to an in-store credit we’ve applied to your account as our way or saying sorry. We wish you the best this semester and hope to provide better service on your next order!
Regards,
Erin
”
"Was really easy to order and receive fast and in good shape"
“Good morning,
Thanks for the love! I’m pleased to know you are happy with the item you received and that you received it quickly. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Very poor customer service I kept having to reorder my books, I ended up not getting them because the renting price had changed with all those time they had me reorder them they didn't want to honor the price I had found and rented out to begin with. "
"First time using this website and I loved it. I wish I knew about this website sooner. "
“Good morning,
We appreciate the love! I’m happy to hear that you had a excellent experience with us. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Awesome service thank u , "
“Hello BlanchedAlmondNewt,
Those are wonderful words to hear! We’re pleased learn you had an excellent experience with eCampus.com. We hope all your future orders with us are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"I'm still waiting for my order. It's been over a week. This is the first communication regarding this site and it's not even from the site! My order says still processing yet you want a review but you sure have my money "
“Hi MediumSeaGreenHare-57953,
I am sorry for any confusion or miscommunication that occurred while placing your order. I understand it is disappointing when expectations are not met. We want all of our customers to enjoy their experience shopping with eCampus.com. While we do carry thousands of books in stock at our warehouse, some items are only available through our suppliers upon request. We do advertise this as the availability of an item, listed below the price on the item details page. I want to ensure you have an accurate estimate on when you’ll receive your order and set clear expectations about our ordering process. I have sent an email to your yahoo.com address containing information on an in store credit that can be applied on your next order as our way of saying sorry. Further, I’ve included details on when to expect your order. Again, I am truly sorry for the misunderstanding and hope this email helps resolve your issue.
Wishing you the best this semester,
Erin
”
"Website didn't work the first time I tried to buy the book. The book I bought took 5 days of processing to ship (wasn't clear when buying the book) and took the maximum amount of shipping promised. Customer service not particularly helpful or willing to do extra work for the customer. "
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours. However, we do offer a limited amount of titles that are available to us through our distributors or directly from the publisher. These items have a longer advertised availability period on our website, based on estimates issued by our providers. After reviewing your order, it appears your item has an advertised availability of Usually Ships in 3-5 Business Days. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email to the gmail.com account on file. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin
”
"My book never arrived. I still have not been given the option to cancel. a NEVER GIVEN A REFUND!! Email sent and response was pretty much wait!"
“Good morning,
I apologize that you have not yet received your rental. The option to cancel was not available when you corresponded with us on 4/13, which is why this option was never offered. Currently the tracking with UPS.com 92419901296026581157819203 indicates that this item should be delivered 4/19/17 (Wednesday). I have sent you an email to the yahoo.com account on file with some available options.
Thank you for your willingness to work with me,
Erin ”
"I made my purchase from eCampus, looked forward to receiving it, four days after the purchase, I receive notice that my order has been cancelled. They did not have the book listed for sale on their site, after all. Oops. Ridiculous. "
“Hello teamb89,
Oh no! We’re saddened to learn that your order was canceled due to a non-sourceable item. While eCampus.com has thousands of items in stock at our warehouse, it appears Quest Study Bible : The Question and Answer Bible was not delivered to our location as expected with our last shipment. We’ve removed this item for sale and apologize for any frustration this may have caused. In addition, we’ve sent an email to your msn.com address containing details on an in-store credit we’ve applied to your account.
Sincerely,
Erin
”
"These guys are great! I love getting my books from them!!"
“Good morning!
Thanks for the love! I’m pleased to know you will continue to use us for your textbook needs. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Hi BeigeFerret-14661,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com . We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin ”