" The books were The cheapest I found anywhere. I was disappointed that I paid for extra shipping for the 3 to 5 business days and receive them on the six-day. *Edit update: I guess they saw my review and the company contacted me right away to let me know that they gave me a $20 credit for this shipping issue. I didn't even ask for it they just did it. I will defiantly use this company next term for my books. They seem very on top of things."
"I ordered a book. Paid for two day delivery. Waited for two days for it to arrive. Called the company and I was told that they don't have it in stock. :(. "
“Hi Vera,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com. We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin ”
"My book was in excellent condition, as described by the seller, and arrived promptly!"
“Good morning!
Thanks for the love! I’m pleased to know you received your Marketplace item in a timely manner. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Fast shipping and the cheapest."
“Good morning!
We appreciate the love! I’m happy to hear that you received your item quickly. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin ”
"Will use again and refer others to. "
“Hello !
Those are wonderful words to hear! We’re pleased learn you will be using us again in the future. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin
”
"Ordered a textbook at a very fair price and also received free shipping..
Text book arrived two days before expected and exactly as described .."
“Good morning!
Thanks for the love! I’m pleased to know you received your item ahead of schedule. At eCampus.com, we strive to provide you with your textbooks needs in a timely manner. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"I received my book extremely fast and at a great price."
“Good morning!
We appreciate the love! I’m happy to hear that you received your item quickly at a affordable price. At eCampus.com we strive to provide you with your textbook needs in a timely and cost effective manner. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"bad experience, i wish i had some one to help me to have access to my e book that i have already bought."
“Good morning,
I am sorry to read that you are experiencing difficulty in accessing your ebook. We understand that as students, our customers often face reading schedules or project deadlines that require their materials to be accessed in a timely manner. We’d like to apologize for any inconvenience or stress this may have caused. In addition, we’ve reached out to you directly via email to address this situation in full. Pease check your email to view our complete response.
Thank you for your business,
Erin
”
"I had to order 3 times before it finally went through."
“Good morning,
We regret to hear your most recent experience with eCampus.com did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While eCampus.com uses the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email to the address that we have on file. We greatly apologize for any frustration or inconvenience this may have caused. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Regards,
Erin
”
"This was the first time trying to use you site. I ordered 2 books and the very next day I get an email saying both my orders where cancelled."
“Good morning,
I’m sorry your recent order was canceled. At eCampus.com we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail.
Sincerely,
Erin”
"Never had an issue. Fair prices, quick shipping"
“Good morning,
We appreciate the feedback! I’m happy to hear that you had a positive experience with us. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I have no idea why I'm being asked to review my order when I never have received the textbook I purchased. ?"
“Good morning,
I am sorry to read you have not yet received your Markplace item. At eCampus.com, we offer our customers low prices on the thousands of books we keep in stock at our warehouse. However, some select titles may not be available or at a price you can afford. For those titles, we host a 3rd party platform called the eCampus.com Marketplace. This marketplace allows 3rd party sellers, such as you or me with an unneeded copy, to post their items for sale to our customer base. Because this is an external selling platform used by everyday students, we allow sellers up to 5 business days to confirm and ship a sale.
To address your issue, I have emailed the seller directly to receive an update on your order. Once I receive a response, I will forward it to you. If they do not provide a valid tracking number by end of business on 04/04/17, I will process a full refund on your behalf. In addition, I have sent you an email containing details of an in store credit applied to your account as our way of apologizing for your inconvenience. Please check your email for details of this credit and a copy of the email sent over to the seller requesting tracking information.
Regards,
Erin”
"The books were new and in good condition so I'm happy "
“Good morning,
We appreciate the love! I’m happy to hear that you received your books in good condition. We strive to provide our customers with a fast and easy way to rent and buy textbooks for all their semester needs. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"I have yet to receive my book "
“Good morning,
I apologize that you have not yet received your Juvenile Delinquency The Core. It appears that this item was ordered from an individual marketplace seller and they cancelled your order on 3/16. It also looks like an email was sent to the yahoo.com address on file on this date to notify you of the cancellation. I recommend checking your spam and promotions folder for this email. Finally, I recommend you leave your valued feedback regarding this seller so that we may accurately track their customer service performance. While everyone makes mistakes, we rely on our customers to alert us of any sellers causing repeated issues warranting the review or even removal of their seller account. To do so:
1) Log into your eCampus.com account
2) Select “My Orders”
3) Select the order number related to your Marketplace transaction
4) Select “Rate this Seller underneath the order details
Thank you for your continued business with us,
Erin ”
"We are a small business owners and we tried ordering 2-3 times for my customers but my orders were cancelled with no apparent reason. Th reason given was that there was some problem with the Credit Card used. I use the same card everywhere and I don't have any trouble using it.
"
“Good morning,
I’m sorry your recent order was canceled. At eCampus.com, we make every effort to host a secure website that protects the financial and personal information of our customers. Unfortunately, our system detected a minor discrepancy in your provided billing address information, causing your order to automatically cancel. We recognize this is an inconvenience for customers and apologize your order was not processed. We’ve sent an email to the address on file explaining the situation in further detail. For personalized assistance correcting this error, please give our customer service team a call at 888-388-9909.
Sincerely,
Erin ”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I apologize that you received your items later than expected. I have sent an update to the email on file regarding this issue with a resolution regarding this matter,
Thank you for your understanding,
Erin ”