"I recently bought two used text books from eCampus. They were both in far better condition than advertised, especially considering the price, and delivery was as expected."
"Excellent buy, fast shipment"
“Good [morning/afternoon/evening],
Thanks for the love! I’m pleased to know you received your shipment on time. We strive to provide you with superior products in a timely manner for your courses. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
"Said that u couldn't track the seller of my order"
“Good morning,
I apologize that your recently placed order with us was cancelled. The stock we had available at the price point selected during check out was no longer available and we had to replenish our stock from the publisher.
Thank you for your understanding,
Erin ”
"Out of many positive occasions, only one was bad. Even then, it was only a slight mix-up. "
“Good morning!
We appreciate the love! I’m happy to hear that we've provided you with an excellent level of customer service, and am happy that we were able to resolve any minor issues that have arisen. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Still haven't received my book. I was told after I placed the order that it was back ordered and there has been no update or communication since."
“Hi PuceButterfly,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com . We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin
”
"I placed the book order twice and they were canceled both times. I checked with my cc, and there was no problem with them authorizing payment. So I can only imagine it was because of inventory issues. This seller claimed that they had the textbook rental which was at about 1/3 of market price but was not able to deliver causing the cancellation of my orders. "
“Tammy,
We regret to hear your most recent experience with eCampus.com did not go as well as you expected. After reviewing your order, it appears canceled due to an irregularity in your provided billing address information. While we use the latest software to protect all transactions, occasionally a minor discrepancy will cause the system to flag an order for cancellation. To further explain the situation, we have sent an email address to your GMAIL address. We greatly apologize for any frustration or inconvenience this may have caused.
Thank you for your understanding,
Erin
”
"Paid for fastest shipping, waited a long time for my book then couldn't even get a refund to reduce shipping costs. Never will use this company again and will leave negative reviews on other websites warning other students. "
“Good morning,
At eCampus.com, we offer thousands of books to our customers featuring low prices and a convenient ordering process. The majority of books available on our website are in stock at our warehouse and will therefore have an advertised availability of 24-48 hours, your order also had this availability. I do apologize for any confusion that occurred and I am sorry you have experienced this inconvenience. Our customers understanding the ordering process and being satisfied with their experience is very important to us. I have sent you an email detailing what will happen next in the order process. Included in the email in an in store credit to assist with your next order. After reading the email, I hope you’ll feel we’re committed to meeting your college text book needs.
Sincerely,
Erin ”
"My shipping address was wrong, so my books were late!"
“Good morning,
I apologize you received your items later than expected. We strive to ship your items as quickly as possible to the address provided during check out. In this case, we shipped this item to the address that was provided during checkout. I show that we estimated your items to take 2-3 business days to obtain and then 4-8 business days to reach you after your item shipped with an estimated date of arrival between 6-12 business days after your order was placed. According to your tracking your item arrived in 5 business days, which was ahead of schedule. In the future I recommend selecting an upgraded shipping method if you need your items more quickly, and double check that the entered shipping address is correct before proceeding with your payment information.
Thank you for your continued loyalty,
Erin ”
"Ships fast! The selection is awesome! "
“Hello HarlequinOrca,
Those are wonderful words to hear! We’re pleased learn you received your item quickly. We hope all your future orders with eCampus.com are as positive of an experience as this one. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"I rented an E-book & it was in PDF format. However, the rental never mentioned that I would need a PDF reader to open & be able to read the book. I had to research PDF's to figure out what I needed because none of my programs on my computer would open the book that I paid for.
This took a long time when I needed to start studying & I lost valuable study time because the E-book was not ready to go."
“Good morning,
I'm sorry to hear that you had difficulty accessing your eBook. At eCampus we strive to provide you with your resources in a timely manner. Your order confirmation email should have contained information as to how you were to access your eBook. We also include a link in your customer account, above where you get your eBook file, indicating our reader is needed to view the file. I certainly understand that the viewing process can be confusing and have sent some information to the email on file regarding your eBook order.
Thank you for your understanding,
Erin ”
"It was very easy to order the book. It came in on time without hassle. They even give a free week just in case the class started already. so far so good. "
“Good morning MelonHerring!
Thanks for the love! I’m pleased to know you had a seamless experience with us! We strive to provide you with a stress free ordering process, because we know you're stressed enough with your school demands! We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin ”
"Fast response to my question, my order and answered all. Had to return the book and it was no questions asked, they just refunded my $. Will used them again."
“Good morning!
We appreciate the love! I’m happy to hear that we were able to provide you with a superior level of customer service! We strive to make ordering, cancelling, and returning items painless process, since we know that sometimes, your professor (or you) might change your mind on what is needed.I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”
"Ordered a book two weeks ago, class has already started, told me it was about to be shipped, still no book!"
“Hello,
I understand that a delayed delivery is an inconvenience to our customers and dampers your shopping experience. I’m sorry this happened and apologize on behalf of eCampus.com . We aim to provide all of our customers with low priced text books, an easy shopping experience, and fast delivery. When we fall short of this goal, we hope to make amends by providing you excellent customer service. I’ve sent you an email to the address on file detailing the full situation and have provided a resolution. Should you read the email and not be totally satisfied, please either reply to our email or call us directly at 888-988-9909.
Apologetically,
Erin ”
"Exactly as the title states. It was a fast, easy, and good sale. Downloaded my E-book within minutes of purchase."
“Hello!
Those are wonderful words to hear! We’re pleased learn you are satisfied with the eBook you received! We hope all your future orders with eCampus.com are as positive of an experience as this one. We are always striving to improve the quality and speed of our electronic materials. We’ve sent you an email to the address on file to show our appreciation!
See you next semester!
Erin ”
"Great fast service and excellent looking books!"
“Good morning!
Thanks for the love! I’m pleased to know you are happy with our books and service. We strive to provide you with the best service and books for your courses. We’d like to make your next experience a positive one as well. I’ve sent an email to the address on file with a special offer and coupon inside!
Good luck this semester!
Erin
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning!
We appreciate the love! I’m happy to hear that you are happy with the condition of the item yous have received! At eCampus, we strive to provide you with quality rentals at an affordable price. I have sent an email to the address on file with a coupon and special offer inside!
Thanks again,
Erin
”