"I ordered my book on Jan 12th and needed it by Jan.23rd... it still hasnt arrived..."
"My book has lots of water damage and is writing over the words making it hard to read. "
“Good morning,
I'm sorry that you received the book in that condition. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"The books I've received from eCampus have been in great shape, and I got them in a timely manner which is important for the start of each semester!!! And at a much cheaper price than my school's local bookstores"
“Good morning,
Thanks for the love! I am glad to hear that you had a positive experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I usually buy my books from the campus book store but my friend told me about this website. I was kind of skeptical about using a website especially since I would be saving over $100 for my books this semester. One of my books is downloaded right on to my laptop and the other had to be sent to me. I waited the standard time plus a couple of days because there was a huge ice storm in Iowa/Nebraska. I got the book in a used condition but I can still use it. I am very thank full for this website because being a college student with not a lot of money I had the books sent to me at a very reasonable price."
“Good morning,
Thank you so much for the positive feedback! I am so happy to hear that you were pleased with our site! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"The service was easy and painless. Best deal I found and was easy to use. "
“Good morning,
I am glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"My order was sent back idk why and I NEEDED that book sooo STUPID. "
“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"The process of getting the ebook was mediocre at best, I had to contact customer service to get the ebook restarted which was a pain for me but they got back to be within a day. Now, lets talk about the ebook reader that is required for you to read the book, you can't zoom in so my eyes always seem to be stained by the tiny words that I CANT zoom into on top of that it glitches at times..Therefore I would absolutely not recommend getting an ebook from here... "
“Good morning,
I am sorry to hear that you had a difficult experience with your ebook. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I order my book 10 days ago and it has yet to ship. If I was aware of the slow shipping I would have ordered elsewhere."
“Good morning,
I am sorry to hear that you are still waiting on your book to ship. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"The shipment took a week and the "track your order" was inaccurate. "
“Good morning,
I am sorry to hear that you had a difficult experience tracking your order. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Made an order for my book and then had to cancel the class so I tried to cancel my order. It had only been an hour since I made the order and they wouldn't cancel it. So when I got the book went to send it back and I'm only going to be getting half my money back. I understand the restocking fee but I thought the sipping would be free. "
“Good morning,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I have ordered books from several places and ecampus was the best. The book is in perfect condition and was packaged well where it wouldn't get damaged. Will order from again next term! "
“Good morning,
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Erin
Customer Service Representative
eCampus.com
”
"The product was just as described. Shipping was on time. Great experience! "
“Good morning,
Thanks for the feedback! I am glad to hear that you had a great experience. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"My textbook was delayed and that's causing issues with my homework for my college course."
“Good morning,
I'm sorry you did not receive your book quickly! I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I have always had good experience with eCampus and this order was delivered fast as well. Except that on of the books I ordered, with the extra $ for expedited shipping, still has not arrived after 2 weeks. "
“Good morning,
I am sorry to hear that you did not receive one of your books quickly. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"My card was declined three times and I know it wasn't my card that was the issue. Thanks for nothing."
“Good morning,
I am sorry to hear that you had a difficult experience with your order being cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good morning,
I am sorry that you still haven't received your book. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”