"I have never had any issues until now. I receive a package with a textbook supposedly suppose to be in there, I paid for it. And when I open it up to my surprise no textbook just a piece of paper. Very disappointed!"
"I never received my order from the private seller, I contacted them with no response, and now have to buy the book again from my school bookstore and pay for expedited shipping as class started a week ago. "
“Good afternoon,
I am sorry to hear that you had a negative experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I received a confirmation email then a cancelled order email and the charge is still on my account and no one is responding to my emails, its ridiculous!"
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Need a book for my online course. Ordered it in enough days for it to make it before school, today is the first day of the semester & I still have not received the book. Still have not received an email saying it has shipped out. I paid for 3-8 day shipping for no reason. It's been 10 days. "
“Good afternoon,
I apologize that you haven't received your book yet. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I ordered my textbook awhile ago and I still haven't received it "
“Good afternoon,
I am sorry to hear that you still haven't received your order. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Book never came. Cancellation notice came WAY TOO LATE."
“Good afternoon,
I am sorry to hear that your recent order was cancelled. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"I was satisfied with ne experience which says alot because Im rarely satisfied with consumer experiences anymore."
“Good afternoon,
Thanks for the love! I am glad to hear that you were satisfied with your transaction. I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"Ecampus has all the text books I need and has them at a fraction of what my university store sells them for!"
“Good afternoon,
Thanks for the positive feedback! I am glad we were able to save you some money! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"I found this company to be very fast and easy to work with. We got our shipment on in a timely fashion. I will be ordering from this company again!"
“Good afternoon,
Thanks for the love! I have sent a gift to the email on file for your continued loyalty!
Erin
Customer Service Representative
eCampus.com
”
"We rented three books from Ecampus this semester, most were in great shape except for one. The business class book arrived in total disarray, held together by 2 rubber bands. It is usable with a little love and attention, however I am afraid when we return it that the burden of explanation will fall on the "last user." Hopefully, they know the shape it was in when it was shipped."
“Good afternoon,
I am very sorry to hear that you received your book in that condition. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"My transaction with eCampus went smoothly and quickly.
Very pleased."
“Good afternoon,
That's wonderful! I am happy to hear you had a smooth transaction! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"Was under the impression the item I ordered was in stock and it would ship in 1 to 3 days. Requested express shipment because of tight deadline. Contact seller for update, was told they were waiting for the item to arrive from their supplier. Next day order gets cancelled because they can find a supplier for my item. Will never order from eCampus again. "
“Good afternoon,
I'm so sorry that your order was cancelled! I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Thanks for shipping my textbook so quickly! The rental return notification made it easy to send back."
“Good afternoon,
I am glad to hear that you had a positive experience! I have sent an email to the address on file with a little gift to use on your future order.
Erin
Customer Service Representative
eCampus.com
”
"Awful service, I bought a book to be told two days later that there were no more available forcing me to go buy another one before even getting my refund."
“Good afternoon,
I am sorry to hear that you had a difficult experience. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
"Purchased book and paid extra to have it shipped faster. I haven't gotten the book. Dropped the class snd awaiting for next term.
"
“Good afternoon,
I am sorry to hear that you haven't received your order. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Good afternoon,
I am sorry to hear that you did not receive your book. I have sent an email to the address on file with an update regarding your order.
Erin
Customer Service Representative
eCampus.com
”